I don't just solve problems. I build the people who solve them. 

Desktop and endpoint support lead with 16+ years of supporting 500+ end users across retail, enterprise, and multi-site environments. Resolved an average of 1,500 support tickets per year early in my career, then moved into Senior System Analyst work with more complex application and incident ownership. Managed 3,000 Mac devices in JAMF Pro and led a 170-device Windows 11 and macOS rollout (150 Windows, 20 Mac) across multiple sites, including Washington DC, Georgia, and international offices in Japan, Italy, and South Korea. Recovered $380,000 in a single internal software...