<h3>Position Description</h3><p>Edify promotes holistic and high-quality Christ-centered education in partnership with low-fee independent Christ-centered schools. The Salesforce Systems and Engagement Officer is a full-time position that will thrive in a challenging, innovative, and empowering mission-focused work environment. This role will play a hybrid role that balances technical data execution with user-facing training and support across our Latin America operations. As Edify continues to scale, this position bridges the gap between the technical backend (automation, SQL, and database management) and staff enablement (training, onboarding, and adoption.</p><p>This role is designed as a blend of technical and user enablement work: some of your time will be focused on technical sustainability, system configurations, and exploring programmatic solutions, and some will be dedicated to empowering our field staff in Latin America, running training sessions, and translating user feedback into clear system improvements. This position reports to the Salesforce Lead and will work closely with our Salesforce Engagement Officer in Africa.</p><h3>Work Environment</h3><p>This position will be full-time based in any of Edify operational countries in Central or South America, reporting to the Salesforce Lead. The atmosphere of Edify is one where you can expect to perform widely varied tasks related to the role.</p><h3>Travel Expectation</h3><p>The position requires the ability to travel as needed. Up to 25% travel may be required for regional/global conferences, gathering field feedback, or training staff. In addition to regional travel, Edify holds an annual all-staff meeting, alternating in a US-based or international location each year. Travel would be required to attend this meeting.</p><h3>Primary Responsibilities:</h3><ul><li>Technical Administration & Data Engineering</li></ul><ul><li>AppExchange & Tech Stack Management: Assist in the administration, troubleshooting, and optimization of Edify’s third-party Salesforce ecosystem and integrated packages. This includes managing forms (FormAssembly), offline mobile data collection tools (Taroworks), document generation apps (PDF Butler), and learning management systems (IDE/TalentLMS).</li><li>Data Auditing & SQL/SOQL: Utilize SQL/SOQL to query databases, troubleshoot data inconsistencies, and audit data integrity/hygiene. Master Bulk Import Tools and/or Data Loader to manage large-scale data migrations with high precision.</li><li>Advanced Excel Analytics: Leverage advanced Excel functions (VLOOKUPs, pivot tables, data cleaning formulas) to manipulate, format, and audit complex relational datasets before system ingestion.</li><li>Configuration & Flows: Design, test, and maintain Salesforce Flows, validation rules, and custom formulas to drive platform efficiency and enforce data integrity.</li><li>Reporting & Visualization: Partner with global stakeholders to build, optimize, and maintain complex dashboards and unified reports for leadership, ensuring metrics are clear and accurate.</li><li>Code Foundations: Under the guidance of the Salesforce Lead, actively learn and apply basic Apex or Javascript programming and custom configurations to help systematically absorb consultant-led technical tasks.</li></ul><ul><li>Training, Enablement & Change Management (50%)</li></ul><ul><li>Regional Onboarding & Training: Lead the Salesforce platform onboarding and continuous training of the operations staff in Central and South America, translating complex platform configurations into practical, easy-to-understand daily workflows.</li><li>Process Optimization & "Ride-Alongs": Actively engage field staff through interviews, focus groups, and virtual "ride-alongs" to identify system friction points, simplify data-entry burdens, and streamline field processes.</li><li>Localized Helpdesk Support: Manage the regional Central America and South America technical support queue. Act as an empathetic, collaborative partner to solve staff errors and system bugs, escalating to the Salesforce Lead when necessary.</li><li>Knowledge Base Management: Keep all training resources, Salesforce Knowledge articles, and LMS enablement content up-to-date and tailored to the unique operational context of the staff in Central and South America.</li></ul><h3>Experience and Education Required:</h3><ul><li>Salesforce Experience: 2–4 years of hands-on experience as a Salesforce Administrator or Power User. Salesforce Certified Administrator designation is required (or must be earned within the first 3 months).</li><li>Data & SQL Proficiency: Definite, proven experience working with relational database concepts and querying data via SQL or SOQL.</li><li>Advanced Excel Skills: Mastery of Excel for data manipulation, audit preparation, and data cleaning.</li><li>Enablement & Training Aptitude: Prior experience in software training, customer service, technical onboarding, or user support. Excellent presentation and communication skills.</li><li>Bilingual Fluency: Complete professional fluency in English and Spanish (written and verbal).</li></ul><h3>Additional Preferred Technical Qualifications:</h3><ul><li>Integrated Apps Familiarity: Previous hands-on experience configuring or troubleshooting tools like Taroworks, FormAssembly, or PDF Butler.</li><li>Coding Aptitude: Prior experience with, or a defined, strong interest in learning code (Apex, JavaScript, or Python) to expand into programmatic Salesforce development.</li><li>Salesforce Ecosystem Familiarity: Experience with Non-Profit Success Pack (NPSP) or Sales Cloud, and familiarity using JIRA for agile change tracking.</li></ul><h3>Additional Requirements:</h3><ul><li>Personal confession of faith in Jesus Christ and commitment to Edify’s mission.</li><li>Living example of servant leadership, humble and willing to learn.</li><li>Passionate about Edify’s mission and alleviating global poverty.</li><li>A high degree of integrity.</li><li>Excellent listening skills to understand issues, risks, and goals.</li><li>Ability to work tactfully with others, displaying integrity, discernment, sound judgment, and confidentiality.</li><li>Ability to travel as needed.</li></ul><h3>About Edify</h3><p>The vision of Edify is to see Flourishing, Godly Nations, and we seek to accomplish this by improving and expanding sustainable Christ-centered education globally. Edify is a non-profit organization registered in the U.S. since 2009 and now has operations in 16 countries, including Bolivia, Burkina Faso, the Dominican Republic, Ecuador, El Salvador, Ethiopia, Ghana, Guatemala, Kenya, Liberia, Nigeria, Panama, Peru, Rwanda, Sierra Leone, and Uganda. Edify serves low-fee independent Christ-centered schools through three primary avenues: loans, training, and education technology.</p>

Salesforce Systems and Engagement Officer

<h3>About Donorbox</h3>
<p>Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to raise over $4 billion in donations. 🚀</p>
<p>Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries. In 2026, Donorbox was named by Built In as one of the Best Places to Work in Washington, DC.🏅 Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews — a reflection of the care our team puts into building products that nonprofits trust.</p>
<h3>The Team</h3>
<p>You will be joining the <strong>Developer Platform and Integrations Team</strong>. Nonprofits trust Donorbox with the data their work depends on: who their supporters are, what they gave, and when. That data only becomes useful when it reaches the tools each organization has actually chosen to work in. Our job is to move it there safely, automatically, and at scale.</p>
<p>In practice that means deep data integrations — Salesforce, HubSpot, Little Green Light, Blackbaud, Planning Center, QuickBooks Online, HMRC — where Donorbox is the source of truth feeding a customer's system. It means the data imports that bring an org's history across from a previous CRM. And it means standing Donorbox up as a platform for the cases we haven't anticipated: public APIs, webhooks, and the path toward an MCP server and headless capabilities. We operate with a flat hierarchy, a fully remote team, and a deliberate choice to keep our tech stack simple, reliable, and powerful.</p>
<h3>The Role</h3>
<p>At Donorbox, our engineers at this level are what we call "Problem Solvers." At the Senior Engineer level you are handed a problem rather than a task list, and you discover the work it takes to solve it — as we put it internally: "Given this problem, what needs to be done?" This is the level we hire toward and expect engineers to sustain. Integration work rewards it especially: the requirement is rarely the whole story, the third party's documentation is rarely accurate, and the failure modes are rarely visible until someone else's sync has been quietly dropping records for a week.</p>
<h3>Responsibilities</h3>
<ul>
<li><strong>Own integrations as products, not projects:</strong> Build and maintain deep CRM and mass-data-sync integrations, and keep maintaining them as both sides change. Upkeep is part of the job, not an interruption to it.</li>
<li><strong>Protect data in transit:</strong> Get the right record to the right account, exactly once, in a form the receiving system won't mangle. Deduplication, partial failures, and resuming a run that died halfway are the daily substance of the work.</li>
<li><strong>Make integration health visible:</strong> Build the monitoring, error reporting, and unglamorous logging that turns a mysterious sync failure into a diagnosable one — so we find out before a customer does.</li>
<li><strong>Design public surfaces carefully:</strong> Model the data and design the APIs and webhooks that third parties depend on. Once someone builds against a payload shape, you live with it, so naming, pagination, and error semantics are close to permanent.</li>
<li><strong>Champion Product Sense:</strong> Analyze requirements through a "Jobs-to-be-Done" lens, ask whether the customer can already do this with an existing integration, and push back when a requirement doesn't match a real user job. Bring feasibility and engineering cost into prioritization so we build the integrations that demonstrably win and retain customers.</li>
<li><strong>Collaborate and Ship:</strong> Balance shipping quickly with shipping quality. Review peers' pull requests as a teaching tool rather than a gate, help support agents with technical questions during shifts, and treat escalations as signals about the product.</li>
<li><strong>Steward our Knowledge:</strong> Keep developer-facing documentation accurate and add, edit, and delete internal docs as part of the work. In a codebase over ten years old, the reason an integration behaves oddly is often a decision someone made against a third-party constraint years ago.</li>
</ul>
<h3>What We Are Looking For</h3>
<ul>
<li><strong>API Design Judgment:</strong> Strong proficiency building and consuming REST APIs, with real opinions about versioning, pagination, and error semantics formed by having lived with your own decisions.</li>
<li><strong>Third-Party Resilience:</strong> Experience integrating with systems you don't control — rate limits, partial failures, retries, idempotency, and webhook delivery — and the patience to read documentation and issue descriptions thoroughly rather than jumping through keywords.</li>
<li><strong>Data Movement at Scale:</strong> Experience moving data between systems with mismatched models: deduplication, mapping records that don't fit cleanly, and reconciling two systems that disagree about the same person.</li>
<li><strong>Rails &amp; PostgreSQL Proficiency:</strong> Ability to design the data model and Rails objects for medium-sized features and get feedback on that design right, including SQL for non-trivial operational and bulk queries and the ability to read a Postgres EXPLAIN.</li>
<li><strong>Quality &amp; Testing:</strong> A habit of writing tests that survive refactors because they test behavior, not implementation — including tests that hold up against services you don't control. We use Minitest.</li>
<li><strong>Independent Problem Solving:</strong> A track record of taking an ambiguous problem, finding the work it contains, and driving it to completion without detailed specifications. Honest about trade-offs, and does not promise dates that depend on heroics.</li>
<li><strong>Team-First Instincts:</strong> Willingness to pause your own work to unblock a peer, and to optimize for team throughput over personal output.</li>
</ul>
<h3>Our Tech Stack</h3>
<ul>
<li><strong>Backend:</strong> Ruby, Ruby on Rails</li>
<li><strong>Frontend:</strong> Vanilla JavaScript, Hotwire (Turbo/Stimulus), Semantic HTML, CSS (Design Tokens)</li>
<li><strong>Database:</strong> PostgreSQL, Relational Databases, SQL</li>
<li><strong>Integration:</strong> REST APIs, Webhooks, OAuth</li>
<li><strong>Testing:</strong> Minitest, Fixtures</li>
<li><strong>Mindset:</strong> "Omakase" Rails, MVC, Object-Oriented Programming</li>
</ul>
<h3>Details</h3>
<ul>
<li>Fully remote based in India or Pakistan</li>
<li>Salary: $52,200 - $58,000 USD, depending on experience and location</li>
</ul>
<h3>Benefits &amp; Perks</h3>
<ul>
<li>Fully remote work from the comfort of your home</li>
<li>Eligibility for employee equity plan (stock options)</li>
<li>Reimbursement package for home office expenses and professional development, up to $1.5k</li>
<li>Generous time off policy of 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days</li>
<li>Wellness program with fitness and mindfulness classes</li>
<li>Love your work and our mission of serving nonprofits!</li>
</ul>

Senior Engineer

<div>As our <strong>Senior Web Designer</strong>, you will lead Tithely's website design and conversion rate optimization (CRO) efforts to create digital experiences that help churches discover the tools they need to grow and sustain their ministry. By combining exceptional web design with continuous experimentation and data-driven optimization, you'll improve customer acquisition, increase free-to-paid conversion, and help more churches benefit from technology that enables them to simply serve.</div><div><br><strong>Primary Responsibilities of the Role</strong><br>Conversion Optimization &amp; Experimentation</div><ul><li>Own the strategy and execution of Tithely's conversion rate optimization (CRO) program across the marketing website and signup funnels.</li><li>Develop and prioritize a roadmap of experiments using analytics, customer research, heatmaps, and session recordings.</li><li>Design, build, and analyze A/B tests using VWO, including custom JavaScript and CSS when needed.</li><li>Define experiment success metrics, evaluate statistical significance, and document learnings that improve future performance.</li><li>Continuously improve website conversion, free trial activation, and free-to-paid conversion.</li></ul><div>Web Design &amp; User Experience</div><ul><li>Design responsive landing pages, product pages, pricing pages, signup flows, and campaign experiences that balance visual excellence with measurable business outcomes.</li><li>Build and maintain scalable design systems in Figma using components, variants, Auto Layout, and design tokens.</li><li>Ensure consistency across branding, typography, accessibility, and responsive breakpoints.</li><li>Build and launch pages in Webflow, Unbounce, and future website platforms as our technology stack evolves.</li></ul><div>Analytics &amp; Performance</div><ul><li>Own website conversion performance and regularly report progress against growth objectives.</li><li>Implement and validate tracking using Google Analytics 4 and Google Tag Manager.</li><li>Analyze user behavior, funnels, and conversion data to identify optimization opportunities.</li><li>Maintain strong Core Web Vitals, accessibility standards, and SEO best practices that support both user experience and organic acquisition.</li></ul><div>Cross-Functional Collaboration</div><ul><li>Partner closely with Growth Marketing, Product Marketing, Marketing Operations, Product, and Engineering to deliver high-performing web experiences.</li><li>Manage external agency relationships when needed for design, development, or analytics initiatives.</li><li>Collaborate with Marketing Operations to ensure accurate forms, tracking, CRM integrations, and lead routing.</li></ul><div><br><strong>Qualifications</strong></div><div>A Successful Candidate Will:</div><ul><li>Be<strong> Action Oriented </strong>by consistently turning insights into experiments and measurable improvements that drive business results.</li><li><strong>Demonstrate Decision Quality </strong>by making sound decisions based on data, customer behavior, and experimentation rather than assumptions.</li><li><strong>Drives Results </strong>by taking ownership of conversion goals and continuously improves website performance through disciplined optimization.</li><li>Be a <strong>Nimble Learner </strong>who<strong> </strong>learns quickly through experimentation and applies insights from both successful and unsuccessful tests.</li><li><strong>Manage Complexity </strong>by<strong> </strong>connecting data from multiple sources to identify opportunities and prioritize the highest-impact work.</li><li><strong>Collaborate </strong>through<strong> </strong>building strong partnerships across marketing, product, engineering, and external partners to achieve shared goals.</li></ul><div><strong>Required Technical Qualifications:</strong></div><ul><li>5+ years of experience designing and optimizing high-performing marketing websites for SaaS or B2B organizations.</li><li>Demonstrated success improving conversion rates through experimentation, supported by a portfolio with measurable business results.</li><li>Experience designing and analyzing A/B tests using VWO or a similar experimentation platform.</li><li>Strong experience with Google Analytics 4, Google Tag Manager, and conversion tracking.</li><li>Advanced proficiency in Figma, including design systems, components, variants, and responsive design.</li><li>Experience building marketing pages in Webflow or similar CMS platforms.</li><li>Working knowledge of HTML, CSS, and basic JavaScript.</li><li>Familiarity with HubSpot forms, landing pages, and marketing integrations.</li></ul><div><strong>Preferred Technical Qualifications:</strong></div><ul><li>&nbsp;Experience working within product-led growth (PLG) or self-service SaaS environments.</li><li>Experience with JavaScript for customizing and troubleshooting website experiments.</li><li>Experience supporting high-growth B2B SaaS organizations.</li><li>Familiarity with AI-powered design, research, or CRO tools.</li><li>Experience within fintech, nonprofit technology, faith-based organizations, or other mission-driven software companies.</li></ul><div><strong>Office Requirements:</strong></div><ul><li>We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li><li>Tithely is currently able to employ in the following states<strong>: </strong>AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV</li></ul><div><br><strong>Additional Information</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div><div><br></div><div><strong>Tithely is an Equal Opportunity Employer</strong></div><div>Yourgiving, Inc. DBA Tithe.ly (herein, “the Company”) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</div><div><br></div>

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