Strategic IT and Customer Experience Leader with 10+ years of experience aligning enterprise technology with business operations, customer engagement, and organizational growth. Proven track record in orchestrating cross-functional initiatives, modernizing infrastructure, and delivering scalable, secure platforms that drive both internal efficiency and premium customer-facing experiences.

Expertise spans the integration of infrastructure leadership, enterprise CRM architecture, and customer lifecycle system design. By synthesizing these disciplines, I deliver enhanced service maturity, operational transparency, and measurable customer experience outcomes. I serve as a key advisor to executive leadership on technology investments, optimizing platforms for performance while cultivating high performance cultures across IT, operations, and...