I’m an IT leader with 14 years of experience turning complex technical challenges into clear, actionable solutions. Currently leading the Service Desk at MB2 Dental, I oversee daily operations, mentor a high-performing support team, and ensure IT services meet the highest standards of quality, efficiency, and compliance.

My background spans Linux and Windows systems administration, enterprise IT support, cybersecurity awareness, and infrastructure rollouts. I’m driven by a passion for building strong teams, streamlining processes, and enhancing user experience through both technology and people-focused solutions.

Whether it’s improving key metrics like MTTR and first-contact resolution, developing knowledge bases to empower self-service, or collaborating...