Accomplished SaaS Customer Success professional with 10+ years driving technology adoption, onboarding, training, and process improvement for clients in Construction, Architecture, Engineering, Hospitality & Travel, and Government. Proven track record leading customer deployments, mapping business processes to technology solutions, engaging C-level and key stakeholders, and ensuring successful product adoption and measurable outcomes. Skilled in assertive consultation, risk identification/escalation, mentoring, and applying AI tools to enhance productivity, documentation, audits, and client results. Experienced in supporting software solutions, delivering virtual and in-person training, partnering across teams, and driving continuous improvement in team practices.