I help organizations improve complex, high-stakes operations through process optimization, business analysis, and human-centered change management.
  
As a Lean Six Sigma Black Belt, Certified Change Management Professional, and Lean Change Management practitioner, I have designed, mapped, and improved 250+ processes across 22 departments, partnering with 25 VPs, SVPs, and C-suite executives to solve enterprise-wide operational challenges. My work focuses on reducing friction, improving cycle times, strengthening governance, and helping leaders make better decisions through clear process insight, practical analysis, and sustainable adoption.
  
At Western Governors University, I led process improvement efforts across enrollment, marketing, admissions, prelicensure, licensure, accreditation, bursar, registrar, financial aid,...