I'm a rare hybrid: part engineer, part creative director, fully people-obsessed.
 
For the past 5+ years at King of Freight, I've served as the bridge between complex technical systems and the humans who depend on them. That means owning support workflows end-to-end, collaborating with a dev team to build custom dashboards and reporting tools, and driving process improvements that have saved departments an estimated 300 hours per week in manual work. As Lead Developer, I hired, on-boarded, and mentored a team of eight — building structure and consistency in a place that didn't have a playbook yet.
 
But I'm not just a...