I’m a technology professional with experience spanning technical support, SaaS, customer experience, and UX/UI product design. At CDK Global, I supported customers across thousands of technical cases and calls while maintaining a strong customer satisfaction record. I later transitioned into UX/UI product design, where I worked with tools such as Figma and FigJam to create user-focused digital experiences.

My background gives me a unique perspective: I understand both the technical side of products and the people who use them. I’m experienced in troubleshooting complex issues, communicating with customers and internal teams, identifying product and usability challenges, and translating user needs into...