I worked as a Senior Support Engineer at SAP Ariba for 10+ years, before leaving the position to pursue work at a company that aligns more with my values. During my tenure at SAP Ariba I became known for a fast and aggressive resolution style while proactively highlighting issues and advocating for our customer base. I quickly became a go-to for complex technical issues and tense scenarios, leading to me being chosen as an inaugural member of the Critical Incident Support team where I remained until the team was disbanded.

After leaving SAP Ariba, I took a few months to gather...