Highly accomplished Senior Quality Assurance Engineer and Marine Corps Veteran with over 15 years of continuous enterprise experience validating, troubleshooting, and optimizing complex security platforms. Proven expert in Privileged Access Management (PAM) and Identity architectures, specializing in cross-functional collaboration with Tier 3 customer support to resolve high-priority enterprise issues. Adept at bridging the gap between product engineering and enterprise ecosystems, utilizing structured data analysis (SQL, JSON, YAML) and advanced AI automation (Claude CLI) to maximize systems triage efficiency.