Dedicated technology and customer experience professional with 20+ years of experience solving complex problems, improving workflows, and supporting digital customer engagement. Action-oriented, collaborative leader with a growth mindset. Experienced in vendor and stakeholder management, chatbot evaluation, AI prompt testing, tagging and sentiment analysis, moderation workflows, and quality assurance within fast-paced SaaS environments. Known for identifying inconsistencies, troubleshooting edge cases, and translating technical issues into clear, practical solutions for both technical and non-technical audiences. 

Passionate volunteer for marriage and family church and community activities, including small group leadership, mentoring, and serving on the Family Life Weekend to Remember, and local WI teams...