With over four years of experience across sales operations, renewals, quoting, and order management, I specialize in delivering accurate, efficient, and customer‑focused operational support. In my current role as a Renewal Support Specialist, I manage VMware contract and subscription renewals, verify licensing and entitlements, resolve customer issues, and maintain clean CRM data to support forecasting and operational efficiency. I collaborate closely with account teams, vendors, and channel partners to ensure every renewal is processed with precision and aligned to program requirements.

Previously at Microsoft, I strengthened sales operations by optimizing quoting, order submission, and Salesforce opportunity management. Leveraging tools like MSX,...