Dear Hiring Manager,
With a strong background in customer success, technical proficiency, and a passion for delivering exceptional service, I am looking forward to bringing my strengths and talents to your company.

At Continuant, I worked directly with Fortune 500 clients, exceeding SLAs and leading technical troubleshooting efforts under pressure. I was the primary point of contact for enterprise clients navigating complex Unified Communications (UC), telephony, and Audio-Video (AV) solutions. My experience in sales and support has honed my ability to communicate clearly, resolve complex issues efficiently, and manage high volumes of tasks with precision. I also collaborated closely with technical teams to ensure smooth service delivery, troubleshoot issues, and optimize customer experiences.

Beyond my experience in customer success and sales, I have a strong aptitude for learning new technologies and software quickly. While attending Bethel Tech, I completed an intensive full-stack development program, gaining hands-on experience in web development, databases, and API integrations using JavaScript, SQL, and RESTful services. This technical foundation has given me the ability to understand and support complex systems, troubleshoot effectively, and communicate technical concepts to both customers and internal teams. My adaptability and eagerness to learn gives me an ability to quickly grasp new platforms, tools, and processes.

It would be a pleasure to learn more about your environment, and I would welcome the opportunity to provide further insight into my technical abilities and personal attributes. Thank you for considering my candidacy for this position. I am available on my cell at 3609317270 or email landonrady@gmail.com
Kind regards,
Landon Rady