IT professional with over 14 years’ experience in end-user support, systems security, and network management in a 24/7 production environment. Demonstrated emphasis on customer satisfaction, systems documentation, and sustainable maintenance of IT systems while prioritizing uptime. Excellent troubleshooting and diagnostic skills derived from decades in Microsoft environments.  Strong team player with excellent analytical and empathetic abilities. Seeking an IT Support, Network Specialist/Technician, System Analyst position that utilizes my knowledge, skills and abilities.  Preferred locations: Charlottesville/Culpeper Virginia, Columbus/Marysville Ohio, or remote.