I lead with clarity, optimism, and accountability—especially during moments of change. 

I’m an AI-driven Customer Success and Operations leader with 15+ years of experience building and scaling post-sale organizations in B2B SaaS. I’ve led global Customer Success, Support, and Renewals teams managing complex enterprise portfolios exceeding $50M ARR across regulated industries including insurance, healthcare, government, and financial services. 

My strength is translating complexity into clarity—breaking down data, systems, and strategy so teams can focus on what matters most. I combine people-first leadership with disciplined execution, using AI, analytics, and operational rigor to improve retention, increase customer satisfaction, and drive predictable growth. 

I’m known as a steady, optimistic leader who builds trust quickly, develops strong managers, and creates environments where teams feel supported, informed, and empowered to do their best work. I believe optimism is most powerful when paired with transparency, clear expectations, and measurable outcomes. 

I’m energized by roles where I can act as a player-coach—helping teams navigate complexity, strengthening cross-functional alignment, and ensuring customers realize real, lasting value.