Over eight years in IT have taken me from managing infrastructure and building IT departments from the ground up, to resolving complex technical issues at scale and now writing my own bug fixes across the full stack. That progression, from the help desk to the codebase, is what drives me.

At Valorem Reply, I work as a Technical Analyst III on Microsoft platform projects, serving as a key escalation point for complex issues while partnering directly with engineering on root-cause analysis and long-term fixes. Day to day that means SQL queries, Angular and ASP.NET code analysis, Azure DevOps, and increasingly, developing...