Amy Yow, M.S.
User & Customer Experience Leader | Innovation Strategist | Human-Centered Research Expert 

Amy Yow is a seasoned UX/CX leader and social scientist with over 15 years of experience transforming complex digital and service ecosystems. With a Master’s in Human Factors Psychology and a passion for evidence-driven innovation, she brings a strategic lens to user-centered design, guiding organizations from ideation to impactful execution. 

Amy has advised Fortune 1000 companies—including ExxonMobil, Chevron, and Constellation—on experience strategies that improve KPIs, drive adoption, and eliminate inefficiencies. Her leadership at ChaiOne and other firms has spanned enterprise, B2B, and SaaS domains, blending digital and...