CRM and UX/UI Specialist experienced in designing customer-centered digital experiences and managing automated lifecycle journeys across email, SMS, and push. Experience in HubSpot, GoHighLevel, Mailchimp, Braze, and Shopify, with expertise spanning CRM strategy, journey design, campaign QA, systems integration, front-end development, analytics, and visual design. I combine creative and technical skills to build seamless customer experiences, improve engagement, and continuously optimize journey performance.