Senior Technical & IT Specialist
With over 25 years of IT experience, Chris is an ITSM professional specializing in Incident, Problem, and Availability Management with a focus on service reliability and continuous improvement in complex enterprise environments. Proven ability to analyze incident and availability trends, validate root cause analyses, and drive proactive solutions that improve uptime and reduce recurring issues. Experienced in aligning IT services with business objectives through SLA/OLA management, risk assessment, and performance reporting. Skilled in ServiceNow, Splunk, and VMware, with a strong foundation in troubleshooting hardware, software, and network systems. Known for collaborating across cross-functional teams to strengthen...