Strategic and results-driven Director of Online Services with experience leading digital strategy, marketing, and technology initiatives in the nonprofit and higher-education sectors. Proven ability to direct cross-functional teams, manage multimillion-dollar budgets, and deliver measurable growth in engagement and revenue. Skilled in CRM management, UX optimization, web development, analytics, and data-driven decision-making. Adept at streamlining operations, enhancing user experience, and aligning digital initiatives with organizational objectives. Recognized for leadership, innovation, and operational excellence.