***Updating Resume Linked in Profile attached for the time being*** 

Experienced Escalation Engineer with a strong focus on client infrastructure support, incident management, and proactive system health analysis. I specialize in resolving complex escalations across server, backup, firewall, and cloud environments while improving operational processes and documentation standards.

Lead triage and resolution of high-priority technical escalations, reducing turnaround time and improving client satisfaction.

Conduct monthly infrastructure health checks to identify recurring issues, expired licenses/subscriptions, and stability risks.

Manage core systems including Windows Servers, backup infrastructure, FortiGate firewalls, virtualization (VMware/Hyper-V), and Azure networking/security (policies, conditional access).

Collaborate with Solution Architects and Client Success Managers to recommend...