DJ
Christian Talent
@dljordaneku
7d ago
Software Support Specialist/Team Lead
Lexington, KY
mid
I’m an experienced IT professional with more than 20 years in technology support, leadership, and customer service. Over the years, I’ve served as a Team Lead, Interim IT Director, and Software Support Specialist, working with Fortune 500 companies, higher education, and local government. My background includes workstation and server support, enterprise software, and VIP-level customer service, with a strong track record of resolving complex technical issues and guiding teams to success.
Alongside my IT career, I run a side business in website design and maintenance, helping small businesses and organizations grow their online presence. I also volunteer at Catalyst Christian Church, where I serve as the technical team lead and have previously served as an elder. Outside of work, I enjoy reading and photography, and I hold a valid FAA drone license, which lets me combine my technical expertise with my creative interests.
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Work Preferences
full-time
remote
Work Experience
Period | Title | Company |
---|---|---|
2016 - Present | Software Support Specialist/Team Lead | Open Text |
2012 - 2016 | Software Support Specialist | Hewlett-Packard Exstream |
2007 - 2012 | Deskside Support | City of Richmond, Ky |
2006 - 2007 | Workstation Support Group Lead | Analyst International (Contracted to Lexmark) |
2005 - 2006 | Radia Infrastructure and software delivery and support | Analyst International (Contracted to Lexmark) |
2001 - 2005 | Workstation Support | Analyst International and Manpower (Contracted to Lexmark) |
Education
Period | Degree | School |
---|---|---|
- 1994 | BA Journalism | Eastern Kentucky University |
Member since September 2025