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Christian Talent

@dljordaneku

7d ago
Home/Talent/@dljordaneku

Software Support Specialist/Team Lead

Lexington, KY
mid
I’m an experienced IT professional with more than 20 years in technology support, leadership, and customer service. Over the years, I’ve served as a Team Lead, Interim IT Director, and Software Support Specialist, working with Fortune 500 companies, higher education, and local government. My background includes workstation and server support, enterprise software, and VIP-level customer service, with a strong track record of resolving complex technical issues and guiding teams to success.
Alongside my IT career, I run a side business in website design and maintenance, helping small businesses and organizations grow their online presence. I also volunteer at Catalyst Christian Church, where I serve as the technical team lead and have previously served as an elder. Outside of work, I enjoy reading and photography, and I hold a valid FAA drone license, which lets me combine my technical expertise with my creative interests.

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Work Preferences

full-time
remote

Work Experience

PeriodTitleCompany
2016 - PresentSoftware Support Specialist/Team LeadOpen Text
2012 - 2016Software Support SpecialistHewlett-Packard Exstream
2007 - 2012Deskside SupportCity of Richmond, Ky
2006 - 2007Workstation Support Group LeadAnalyst International (Contracted to Lexmark)
2005 - 2006Radia Infrastructure and software delivery and supportAnalyst International (Contracted to Lexmark)
2001 - 2005Workstation SupportAnalyst International and Manpower (Contracted to Lexmark)

Education

PeriodDegreeSchool
- 1994BA JournalismEastern Kentucky University
Member since September 2025
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