Results-driven Project Manager and Technical Account Manager with 12+ years of experience in SaaS, IT support, and content operations. Skilled in leading cross-functional teams, improving workflows, and managing enterprise-level clients. Combines strong technical literacy (SQL, APIs, HTML/CSS, CRM systems) with a background in leadership, communication, and customer success across both software and nonprofit sectors. In addition to my technical experience, I bring a pastor’s heart for people, drawing from years of ministry leadership, discipleship, and theological content development to build trust, communicate clearly, and serve teams with excellence.