I've spent over 20 years in client-facing commercial roles, first on the agency side and more recently in B2B SaaS customer success. I co-owned Blackmoon Advertising, then founded and ran The Fisher Agency for nine years, so I understand client relationships from both sides: as the person delivering the work and the person answerable for the P&L. 

At Superside I managed a global enterprise and mid-market portfolio across Europe, the US, Canada and Australia, owning renewals and expansion. Highlights include growing Experian from the UK into the US and working with accounts like Prosus, Telkom and YouVersion. I'm currently a Customer...