I’m a Customer Success professional with over a decade of experience driving client retention, account growth, and long-term customer value through strategic communication and relationship management. I specialize in acting as the voice of the customer, aligning internal teams to client goals, and translating insights into actionable success strategies.

I’ve led customer success and account management efforts across technology, construction, and service-based industries, where I managed escalations, conducted satisfaction reviews, improved workflows, and identified expansion opportunities that increased account longevity and revenue. In my current role as owner of Deep Waters Design, I manage the full customer lifecycle—from onboarding and expectation-setting...