I'm a customer-focused IT professional with 20+ years of experience keeping technology running smoothly for the people who depend on it. My favorite chapter of my career was at GoPrint Systems, where I served as the primary technical resource for 300+ universities nationwide — building long-term relationships, solving hard problems, and protecting the systems that kept those institutions running. That season taught me that great technical support is really about people, not just tickets. 

Today I work as a dedicated on-site support engineer for a 300-user enterprise, handling Microsoft 365, Entra ID, identity, and security every day — and I'm currently...