I help organizations solve complex, human-centered problems through clear communication, thoughtful systems, and a deep understanding of behavior. Whether through UX design, customer experience, or operational strategy, my work focuses on reducing friction, clarifying communication, and improving outcomes for both users and businesses.

My background bridges behavioral psychology, data analytics, and user experience, with experience in education, healthcare, and finance. I specialize in transforming messy systems—whether onboarding, internal tools, or sales pipelines—into intuitive, efficient solutions that drive adoption and trust.

Examples of my work:

>> At ACS Technologies, I unified 15+ tools into a single interactive prototype, streamlining both client demos and internal systems—cutting data acquisition time by over 30%.

>> At Care & Prepare, I helped cancer patients navigate end-of-life planning—contributing to the redesign of educational tools to improve trust, clarity, and emotional usability.

>> At BNY Mellon and during Meta-backed research, I used behavioral insights and data to inform systems and project strategy.

What I bring to the table:

>> Behavioral Insights & Insight-Informed Decision Strategy – Leveraging my economics training and psychology minor to turn user data and literature reviews into cognitive insights (proven at BNY Mellon and Meta-backed research).

>> Leadership Frameworks & Systems Frameworks - Earned an additional minor in Leadership Studies and have implemented several frameworks and theories into my work and leadership approach. My leadership style is focused on the Servant, Transformational, and Authentic leadership models. Christ applied qualities from these structures to bring his ministry to fruition, and I am proud to implement them both in life and at work. 

>> Cross-Functional Collaboration – Aligning UX teams, educators, and healthcare teams to ship solutions faster (C&P, ACS).

I'm especially drawn to mission-driven teams in faith-based organizations, education, insurance, healthcare, civic design, or financial services—whether in UX, operations, support, or strategy.

>> Figma Prototyping & Systems Design – From low-fidelity wireframes to fully interactive ecosystems (ACS, Sophonaut).

Who I work best with:

Mission-driven orgs in fintech, healthtech, civic design, and education—especially those navigating complex user needs, legacy systems, or low adoption rates.
 a UX designer who transforms user friction into business momentum by merging behavioral psychology, data analytics, and systems thinking.