I'm an IT and technical support professional with seven years of progressive experience (Level I → Level II → Assistant Service Manager) and a track record of turning complicated technology into something people actually understand. CompTIA A+ and Network+ certified, with a deep background in A/V, audio production, and media from nine years leading technical operations for a local church.What sets me apart is the bridge I build between technical systems and the people who use them. I've spent my career translating "tech" for non-technical users — training volunteers, simplifying processes, and making sure the people on the other side...