Experienced Customer Success Manager with 6+ years driving client growth and retention in technology services. Proven expertise managing enterprise client portfolios, implementing strategic account plans, and delivering technical solutions that align with business objectives.

Currently seeking to leverage my deep understanding of B2B SaaS platforms, client relationship management, and cross-functional collaboration to drive customer success at an innovative AI or IT Services company. My technical background in computer programming combined with hands-on experience in CRM platforms like Salesforce enables me to bridge the gap between complex technical solutions and client business needs.

Core expertise includes portfolio management, contract negotiations, issue escalation and...