IT Technician with 4+ years of experience in State Government (NH DHHS) and Public Education (Amherst School District) environments. Specialist in Identity Management (Active Directory & Entra ID account lifecycles) and Tier 2 technical support. Proven track record of adhering to strict compliance standards (HIPAA, FERPA) while supporting 1,000+ staff and students. Currently pursuing a B.S. in Cloud Computing and Microsoft Azure Administrator (AZ-104) certification.