15+ years of progressive experience in product management, IT operations, infrastructure management, cloud migrations, and technical project delivery. Proven track record leading cross-functional teams, managing system upgrades, ensuring security and compliance, and aligning technology with business objectives. Expertise in Microsoft environments (M365, Azure, Active Directory), hybrid cloud infrastructure, service desk operations, and driving operational excellence. Strong leader focused on team development, vendor management, and delivering reliable, secure IT services in fast-paced environments.