IB

Christian Talent

@ibuchanan

2d ago

Technical Support Manager | Knowledge Architecture & Customer Experience

Philadelphia, PA
senior
I specialize in making AI output that leaders can actually trust. I bring sourcing, governance, and structured analysis to bear on the signal an organization already has, and turn it into knowledge that product and executive teams can act on. I know how to take an AI ecosystem from prototype to production, and I'm seminary-trained, so I can build the system and reason about what it's for. My skills include knowledge architecture, customer experience intelligence, voice of the customer, technical support management, and operational leadership. I highly value truthfulness, customer-centricity, and servant leadership. If you represent a Christian ministry or...

Unlock Full Profile

Get access to contact info, social links, salary expectations, work history, and more.

Work Preferences

full-time
contract
remote

Work Experience

PeriodTitleCompany
2020 - 2023Senior DeveloperTech Corp
2018 - 2020Web DeveloperDev Inc

Education

PeriodDegreeSchool
2014 - 2018Bachelor of ScienceUniversity
2018 - 2020Master of Computer ScienceTech University
Member since October 2026