Praxis is hiring a
Director, Systems & AI Solutions
Skillset
The Role
+ 200,000 records in our CRM & Data Management tool, Airtable, and growing
Our team is tech-forward and deeply engaged in building, prototyping, and thoughtfully adopting AI-powered solutions across our core applications. We’re committed to learning and improving together, steadily advancing both our capabilities and our standards. We’re seeking an operational leader who brings a track record in AI and systems design, and who can help us scale up the way that we leverage technology; boosting productivity and efficiency while maintaining the quality that defines our work. The right candidate will guide and support our tech-savvy team through ongoing change, ensuring new tools are not only implemented, but truly embedded in our culture and workflows.
Key Areas of Responsibility
- Conduct internal research to find pain points in organizational systems, build out project plans, and work with the team to implement systems updates and workflow automations
- Own the end-to-end design of our Airtable database infrastructure, project manage any future build-outs, and own the full change management lifecycle to ensure adoption across the organization.
- Identify areas of the organization's internal operations and data that could use technology-enabled upgrades and lead implementation, with a special focus on AI solutions
- Document SOPs and IT processes and create user guides to reduce support requests and improve staff self-sufficiency for tools and systems
- Identify key competencies across the organization (i.e. mentor recruiting) and lead value-added ways to support team with streamlined processes and timelines
- Provide first-line technical support for staff hardware, software, and network connectivity issues across Mac environments
- Diagnose and resolve common IT problems including account setup for all software tools and application troubleshooting
- Provide due-diligence and strategic oversight on information architecture for tools such as AirTable, Notion, and Asana
- Find and supervise contractors to help implement AirTable builds and data cleanup
- Research cost-effective technology solutions that align with annual budget and negotiate favorable terms for software licensing and hardware purchases
- Assist with database management and reporting tools used for donor management and program evaluation
- Support virtual meeting technology and remote work capabilities for distributed teams
AI Integration & Strategy
- Develop and execute an AI strategy that aligns with broader business objectives
- Evaluate, select, pilot, and integrate AI-driven solutions across business processes—from automation to analytics and workflow optimization, ensuring a match with the company’s needs and infrastructure
- Maintain continuous awareness of AI trends and best practices and champion adoption where it drives outcomes
- Ensure seamless integration with existing digital tools, workflows, and processes
- Serve as a thought leader and coach by continuously educating and training the team on best practices and real-world AI use cases
Data Maintenance & Information Security
- Evaluate User Access & Permissions quarterly to ensure that the right team members have the right level of access to key tools
- Lead annual data cleanup for Airtable, Dropbox, and Google Drive
- Maintain inventory of IT equipment and coordinate repairs or replacements as needed
- Implement and monitor basic cybersecurity policies around information security and AI usage
- Ensure compliance with data protection requirements and donor privacy standards
- Maintain backup systems and disaster recovery procedures to protect critical organizational data
- Own provisioning and deactivation of user accounts during Onboarding & Offboarding processes
Expected Competencies for the Role
- 5+ years’ experience in IT/systems leadership (including with SaaS or cloud ecosystems)
- Demonstrated experience leading or implementing AI or automation solutions
- Strong hands-on troubleshooting skills with a wide range of tools
- Excellent communication and change management abilities
- Expertise in the Praxis set of digital tools, including but not limited to Google Suite, Dropbox, Airtable, Slack, Zapier, Asana, Typeform, and Ramp
- Strong attention to detail and ability to gather & report on data, as well as provide second-level critical thinking to provide a holistic analysis
- Crisis management capabilities with ability to maintain calm under pressure and bring clarity to ambiguous situations
- Preferred: Experience in nonprofit or ministry contexts with understanding of mission-driven organizational culture
Additional Details
- ~20 days/year or more including team meetings and events
- Quarterly team meetings at NYC HQ
- Annual Summit in Napa Valley, CA
- All travel expenses covered by Praxis
Compensation:
- $115k - 145k based on experience and location
- Comprehensive benefits including fully paid health insurance for families
- 5% matching 401k
- Flexible vacation policy
Cultural Alignment
Benefits
- 401(k)
- Medical Insurance
- Paid Time Off
- 401(k) Matching
Praxis began in 2011 with a desire to support and equip Christian entrepreneurs and has grown steadily into a 25+ person, NY-centric team advancing...
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