<div><strong>The Role</strong></div><div>This role reports to Dan Reed, the Partner, Capital at Praxis. As Director, Community Systems, you will lead a senior strategic role responsible for building and stewarding the systems, data infrastructure, and communications workflows that power Praxis's community at scale. This is not a traditional “operations” role — it is a community architecture role, designed for someone who understands that a healthy ecosystem requires healthy systems.</div><div><br>Praxis cultivates a dense, global network of founders, funders, venture builders, thinkers, and creatives. The Director, Community Systems is responsible for owning the systems and tools that underpin the community’s ability to connect and work on shared projects together, while building the workflows that allow Praxis to be effective and efficient to this end.</div><div><br>The role also owns Praxis’s communications infrastructure, including the systems and tools that ensure the right messages reach the core community at the right time, across relational outreach, personalized invitations, and custom digests. As an organization that is deeply engaged in building, prototyping, and integrating AI-powered solutions, this role will be a key driver of intelligent approaches across community and communications workflows.</div><div><br><strong>The Kind of Person Who Thrives in This Role</strong></div><div><strong>Sees data as relationships</strong></div><div>You understand that data systems are only as good as the human intelligence behind it. You bring genuine curiosity to understanding who is in the community, what they’re working on, and how Praxis can be supportive to their work — and you build systems that make that knowledge accessible and evolving.</div><div><strong>Finds joy in discovering what emerges from complexity</strong></div><div>You get real satisfaction from taking a tangled workflow or a messy database and transforming it into something architecturally beautiful. You can’t help but geek out over an elegant Airtable automation, a precisely segmented communications list, or a perfectly designed introduction framework.</div><div><strong>Thinks in systems, not just tasks</strong></div><div>You naturally see connections between different parts of the organization. When you solve a problem you’re always asking: “should this solution be made repeatable and if so, how?”</div><div><strong>Values being a multiplier</strong></div><div>You understand that your role exists to amplify others’ effectiveness. The best days are when your behind-the-scenes infrastructure allows program teams to seamlessly make a high-impact introduction, send a perfectly timed email, or track a community member from first touchpoint to funded venture.</div><div><strong>Communicates with patience and clarity</strong></div><div>You can explain technical concepts to non-technical people without making them feel foolish. You write clear documentation and enjoy acting as a coach or teacher when rolling out new systems.</div><div><strong>Thinks like a detective</strong></div><div>When something breaks or a community member falls through the cracks, you’re curious rather than frustrated. You enjoy troubleshooting, investigating root causes, and finding elegant solutions that prevent the same gap from appearing twice.</div><div><br><strong>Key Areas of Responsibility</strong></div><div><strong>Community Systems &amp; Data Infrastructure (50%)</strong></div><div><strong>Community Data Architecture &amp; System</strong></div><ul><li>Own and continuously evolve Praxis’s database (Airtable) as the authoritative system of record for community relationships, capturing relationship depth, engagement history, and possible contributions</li><li>Conduct ongoing internal research to identify pain points in community workflows and build project plans for improvements</li><li>Ensure data hygiene across tools and cross-team usability, building toward a shared organizational view of the community</li><li>Identify and oversee technical contractors as needed for system improvements</li></ul><div><br><strong>Engagement Workflow &amp; Community Health</strong></div><ul><li>Design and operate inbound community cultivation workflows — how new members are captured and drawn into formation and activation pathways</li><li>Build and manage engagement cadences that keep the community warm, informed, and connected between major touchpoints</li><li>Develop community health dashboards that give leadership visibility into relationship depth, engagement levels, and ecosystem activity</li><li>Identify and implement AI-driven automation in community workflows; train team members on AI-enabled tools (Claude, Granola, Perplexity)</li></ul><div><br></div><h3><strong>Communications Systems &amp; Infrastructure (25%)</strong></h3><div><strong>Communications Tooling &amp; Infrastructure</strong></div><ul><li>Own and optimize the communications stack — including MixMax and email sequencing tools — enabling consistent, personalized outreach</li><li>Build and maintain segmentation logic and contact management workflows ensuring the right messages reach the right members</li><li>Develop and maintain templates, sequences, and cadences for recurring communications in partnership with initiative leaders</li><li>Monitor integrations between communications tools and the CRM, ensuring outreach activity informs community intelligence</li></ul><div><strong>AI-Powered Communications Workflows</strong></div><ul><li>Identify and implement AI-driven workflows that accelerate communications production — from drafting to personalization to segmentation</li><li>Train team members on AI-enabled tools, reducing administrative friction across program and community teams</li><li>Research and evaluate new communications technologies aligned with organizational budget and mission</li></ul><div><br></div><h3><strong>Project Production &amp; Outcome Facilitation (25%)</strong></h3><div><strong>Connection &amp; Introduction Infrastructure</strong></div><ul><li>Build and operate systems that surface community needs — capital, talent, expertise, design sessions, etc.</li><li>Develop frameworks for how Praxis facilitates high-quality, timely introductions across founders, funders, and builders</li><li>Maintain visibility into active projects and ventures, enabling proactive rather than reactive support</li></ul><div><strong>Outcome Tracking &amp; Ecosystem Reporting</strong></div><ul><li>Build and maintain reporting infrastructure tracking project outcomes, ecosystem activity, and community impact</li><li>Partner with Development Operations on the intersection of community data and fundraising intelligence</li><li>Develop dashboards and reporting rhythms giving leadership a clear picture of ecosystem health and return on community investment</li><li>Serve as systems partner to the Directors of Experiences and Engagement, ensuring event and program data flows into shared community systems</li></ul><div><strong>Critical Near Term Projects</strong></div><ul><li>Immersion in our existing data structures and workflows across all tools and platforms, developing a clear and documented understanding of how information flows through the organization.</li><li>Assess workflows to identify quick-win opportunities for efficiency gains, and translate findings into actionable solutions</li><li>Design and implement improved workflows for how we manage, and deliver communications to our community, including clearer processes, ownership, and tooling.</li></ul><div><strong>Expected Competencies for the Role</strong></div><ul><li>7+ years in technology, operations, or ecosystem development, ideally in a network-centric organization where relationship capital is central to outcomes (philanthropy, venture capital, or impact-oriented ventures)</li><li>Deep expertise designing and maintaining complex databases, including automations, interface design, and data architecture</li><li>Demonstrated experience building communications infrastructure at scale</li><li>Skillfully and comfortably use the Praxis set of digital tools, including Google Suite, Airtable, Slack, Asana, MixMax, Notion, and Dropbox</li><li>Systems thinking mindset with the ability to design workflows that are elegant and resilient</li><li>Experience with building AI-embedded tools from the ground up</li><li>Strong written and verbal communication skills with a service orientation toward internal stakeholders</li><li>Ability to balance multiple priorities across community, communications, and project production</li></ul><div><br><strong>What Success Looks Like</strong></div><div>Success in this role is measured by your ability to be the connective tissue of the Praxis community by reducing friction so dramatically that program teams can focus entirely on mission-critical work while the community feels genuinely known, cared for, and connected. Concretely, you’ll know you’re succeeding when:</div><ul><li>Praxis has a data system that is genuinely trusted as the organizational source of truth for community relationships, with high adoption and clean data across all three initiatives</li><li>Community engagement cadences are running consistently and measurably improving relationship depth and member activation</li><li>The introductions and connections Praxis facilitates are faster, more targeted, and more impactful, with outcomes tracked and visible to leadership</li><li>Communications infrastructure allows program teams to reach the right community members with personalized, timely messages without burdening recipients with communications overload</li><li>AI-powered workflows have demonstrably reduced overhead and increased velocity across community and communications work</li></ul><div><br><strong>Additional Details</strong></div><div><strong>Location:</strong> New York City, NY (Manhattan HQ preferred); remote considered</div><div><strong>Travel:</strong></div><ul><li>15–25 days/year including team meetings and events</li><li>Quarterly team meetings at NYC HQ</li><li>Annual Summit in Napa Valley, CA</li><li>Potentially 1–2 other Praxis events throughout the year</li><li>All travel expenses covered by Praxis</li></ul><div><strong>Reports to:</strong> Partner, Capital</div><div><br><strong>Compensation</strong></div><ul><li>Range: $115,000–$140,000 based on experience and location (HQ-based candidates are paid more).<ul><li>For all Praxis roles, we are open to candidates who are ‘outside of range’. That is to say, growth-minded applicants at an earlier stage of career and comp, or candidates with experience above the highest end of the job description and compensation range, are welcome &amp; encouraged to apply.</li></ul></li><li>Comprehensive benefits including fully paid health insurance for families</li><li>5% matching 401k</li><li>Flexible vacation policy</li></ul><div><br><strong>Cultural Alignment</strong></div><div>Praxis finds its theological identity most clearly stated in the Lausanne Covenant (1974) and the Cape Town Commitment (2010). All Praxis staff and program participants are asked to affirm The Apostles’ Creed as a statement of their own beliefs. The ideal candidate will demonstrate alignment with the above, as well as our mission to advance redemptive entrepreneurship. We’re seeking a leader who combines operational excellence with a spirit of humility and service, contributing to our vision of building an organization that embodies redemptive principles in all aspects of its work and culture, which includes shared rhythms such as daily team prayer and a company-wide weekly Sabbath, as detailed in our Rule of Life for Redemptive Entrepreneurs (rule.praxislabs.org).</div><div>Praxis is an equal opportunity employer committed to building a diverse and inclusive team. We believe that the work of awakening redemptive imagination is strongest when it draws from the full breadth of God’s people.</div><div><br><strong>About Praxis</strong></div><div>Praxis began in 2011 with a desire to support and equip Christian entrepreneurs and has grown steadily into a 25+ person, NY-centric team advancing the redemptive quests of founders, funders, and innovators motivated by their faith to address the major issues of our time. As a $12M+/year nonprofit with ambitious growth plans, we're expanding our venture-building work globally, organizing around the major issues of our time, and building media and more to activate the redemptive potential of Christians around the world. We see our team as the first carriers of the mission, building an organization that is great to work at, excellent in its craft, and redemptive in its finances as well as its programs.</div>

Director, Community Systems

<div>As the <strong>Customer Engagement Manager</strong>, you will be the strategic lead responsible for the vision, infrastructure, and operational excellence of our community software and communication frameworks, finding and establishing the efficiencies that allow our CX team to scale without losing a human touch. By acting as the primary architect behind customer journey mapping, VOC reporting, and critical incident communications, you will secure the operational stability necessary to deepen user loyalty and trust. Ultimately, you will build the cross-functional processes and resource-allocation strategies that align our community efforts with the broader company mission, ensuring every customer touchpoint is both purposeful and performant.</div><div><br><strong>Primary Responsibilities of the Role</strong></div><div>1. Community Ecosystem &amp; Software Ownership</div><ul><li>Define and execute the strategy for Tithely’s customer community, including engagement goals, customer value, and long-term growth.</li><li>Own and manage the community platform and related communication tools.</li><li>Develop and implement programs that increase customer participation, engagement, and advocacy within the community.</li></ul><div>2. Customer Communications</div><ul><li>Lead customer-facing communications during critical incidents such as outages, bugs, maintenance windows, and other high-impact events.</li><li>Create and manage lifecycle messaging strategies that keep customers informed without over-communicating.</li><li>Establish consistent messaging standards, tone, and communication cadences across customer touchpoints.</li></ul><div>3. Voice of Customer (VOC) Program</div><ul><li>Own and scale Tithely’s Voice of Customer program, transforming customer feedback into actionable business insights.</li><li>Aggregate and analyze feedback from support tickets, surveys, NPS responses, community discussions, and direct customer interactions.</li><li>Build reporting frameworks that surface trends across customer segments, products, and lifecycle stages.</li><li>Partner cross-functionally with Product, Sales, Support, and Leadership to distribute VOC insights and influence decision-making.</li><li>Track and communicate how customer feedback is acted upon to reinforce customer trust and engagement.</li></ul><div>4. Customer Journey Mapping</div><ul><li>Map and optimize the end-to-end customer journey, identifying opportunities to reduce friction and improve the customer experience.</li><li>Partner with cross-functional teams to ensure customer experiences align with intended processes and company standards.</li><li>Identify key moments that drive customer satisfaction, retention, and long-term loyalty.</li></ul><div><br><strong>Qualifications</strong></div><div>A Successful Candidate Will:</div><ul><li><strong>Communicate Effectively</strong>: Delivers multi-mode communication clearly to different audiences.</li><li>Have <strong>Digital Fluency</strong>: Is adaptable and innovative in the digital world.</li><li><strong>Cultivate Innovation</strong>: Comes up with useful ideas that are new, better, or unique Introduces new ways of looking at problems.</li><li>Have a<strong> Strategic Mindset</strong>: Seeing ahead to future possibilities and translating them into breakthrough strategies. Anticipates future trends and implications accurately. Readily poses future scenarios.</li><li><strong>Optimize Work Processes</strong>: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and managing from a distance. Seeks ways to improve processes, from small tweaks to complete reengineering.</li><li>Be <strong>Resourceful</strong>: Marshals resources (people, funding, material, support) to get things done. Applies knowledge of internal structures, processes, and culture to resourcing efforts.&nbsp;</li><li><strong>Drive Results</strong>: Persists in accomplishing objectives despite obstacles and setbacks.&nbsp;</li></ul><div><strong>Required Technical Qualifications:</strong></div><ul><li>2+ years of experience in Customer Experience, Community Management, Marketing, or a related role within a SaaS environment.</li><li>Experience managing customer-facing communications, engagement programs, or community initiatives.</li><li>Experience using CRM, community, or customer engagement platforms.</li><li>Experience coordinating projects or initiatives across multiple teams.</li></ul><div><strong>Preferred Technical Qualifications:</strong></div><ul><li>&nbsp;Experience working with customer engagement and communication tools, including community platforms, HubSpot, and event management software.</li><li>Experience working in a high-growth SaaS or technology environment.</li><li>Familiarity with church or non-profit technology.&nbsp;</li></ul><div><strong>Office Requirements:</strong></div><ul><li>We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li><li>Tithely is currently able to employ in the following states<strong>: </strong>AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV</li></ul><div><br><strong>Additional Information</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div><div><br></div><div><strong>Tithely is an Equal Opportunity Employer</strong></div><div>Yourgiving, Inc. DBA Tithe.ly (herein, “the Company”) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</div>

Customer Engagement Manager

<div>Global Media Outreach harnesses the power of digital technology to spread the gospel around the globe. Through advanced data-driven strategies, we connect with millions, fostering their spiritual growth in Christ. We aim to offer every person on Earth the chance to discover Jesus via various digital channels, creating a faith-based community that unites volunteers with individuals worldwide seeking spiritual enlightenment.<br><br>We are seeking a <strong>QA Engineer</strong> to join our Technology Solutions team. This role ensures the quality and reliability of our digital platforms through robust testing, automation, and documentation. You’ll be responsible for testing web and mobile applications, APIs, and system workflows to ensure a seamless experience for seekers and volunteers around the world. This is a hands-on role that requires a detail-oriented mindset, strong collaboration skills, and a passion for delivering high-quality software to advance a meaningful mission.<br><br></div><div><strong>Responsibilities of the Role<br></strong>This role will work closely with engineering, product, and data teams to uphold our commitment to excellence in software delivery. This role will report directly to the Director of Support and work closely with the Sr. Director of Solutions.<br><br></div><div><em>Test Planning &amp; Execution<br></em><br></div><ul><li>Develop and execute test plans, test cases, and test scripts for functional, regression, performance, and integration testing in collaboration with a cross-functional team of staff and volunteers.</li><li>Conduct end-to-end testing of new features, bug fixes, and system enhancements across web, mobile, and backend systems.</li><li>Collaborate with developers during sprint cycles to ensure testability and quality of new code.</li><li>Implement and maintain automated test suites using Jest, Jasmine, and Cypress.</li></ul><div><br><em>Automation &amp; Continuous Integration<br></em><br></div><ul><li>Build and maintain automated test suites using tools such as Selenium, Postman, Cypress, or similar.</li><li>Integrate automated testing into CI/CD pipelines to improve deployment confidence and reduce regressions.</li><li>Maintain documentation of automated test coverage and ensure it aligns with evolving codebases.</li></ul><div><br><em>Bug Reporting &amp; Quality Metrics<br></em><br></div><ul><li>Log detailed bug reports and track resolution through tools such as GitHub Issues or Jira.</li><li>Proactively identify edge cases and inconsistencies in user flows, business logic, and API responses.</li><li>Collaborate with team members to improve processes that ensure scalable and sustainable quality assurance practices.</li></ul><div><br><em>Collaboration &amp; Documentation<br></em><br></div><ul><li>Partner with the product and UX teams to understand acceptance criteria and ensure test cases align with user expectations.</li><li>Maintain clear and up-to-date QA documentation, including test cases, testing processes, and release notes.</li><li>Participate in sprint planning, retrospectives, and release meetings, representing QA priorities and timelines.</li></ul><div><br><strong>Skill Requirements for the Role<br></strong><br></div><ul><li>Bachelor’s degree in Computer Science, Information Technology, or related field—or equivalent work experience.</li><li>3+ years of experience in software QA or test engineering.</li><li>Strong understanding of QA methodologies, tools, and processes for web and mobile applications.</li><li>Hands-on experience with test automation frameworks and scripting languages.</li><li>Familiarity with RESTful APIs and tools like Postman or Swagger for API testing.</li><li>Experience working within Agile/Scrum environments.</li><li>Excellent problem-solving, critical thinking, and communication skills.</li></ul><div>&nbsp;<br><strong>Bonus Skills<br></strong><br></div><ul><li>Experience testing in cloud-based environments (AWS, GCP, or Azure).</li><li>Familiarity with database testing and writing basic SQL queries.</li><li>Exposure to testing Salesforce and HubSpot workflows, forms, or APIs.</li><li>Background in nonprofit or faith-based organizations.</li><li>Experience with basic application/API security testing.</li></ul><div>&nbsp;</div><div><strong>Additional Requirements<br></strong><br></div><ul><li>This position is fully remote.</li><li>Only U.S.-based applicants will be considered.</li><li>Applicants must be authorized to work in the U.S.</li><li>Alignment with our Statement of Faith is required.</li></ul><div><strong>To Apply<br></strong>If you have a passion for leading both innovation and support in a mission-driven technology environment, we encourage you to apply. Please submit your <strong>resume</strong> and a <strong>cover letter below. </strong>Your cover letter should detail your interest in joining Global Media Outreach and highlight your experience and skills.&nbsp;<br><br></div><div>Join us in our mission to make a significant global impact through innovative digital means, spreading the gospel and connecting people with the message of Jesus Christ!<br><br></div>

QA Engineer

<div>As the <strong>Director of Revenue Operations,</strong> you will be responsible for aligning marketing, sales, and post-sale processes into a unified, data-driven revenue engine. This role owns the full revenue technology stack, performance reporting architecture, and operational processes that power go-to-market execution. You are an early adopter and champion of AI, embedding intelligent automation across the revenue organization and managing a team of operations professionals as you scale our go to market to help us serve more churches.</div><div><br>Primary Responsibilities of the Role</div><ul><li>Own and orchestrate the holistic revenue operations function, bridging marketing, sales, and customer success to build a unified growth engine.</li><li>Act as a primary strategic advisor to the CGO, converting high-level business goals into actionable operational frameworks, KPIs, and tech investments.</li><li>Lead, mentor, and scale a high-performing team of operations experts specialized in data, systems, and process optimization.</li><li>Design and govern a world-class revenue technology roadmap, integrating CRM, marketing automation, and cutting-edge AI tools.</li><li>Establish and maintain a robust data architecture, ensuring high standards for data taxonomy, hygiene, and cross-platform governance.</li><li>Champion AI-driven innovation across the GTM org, embedding intelligent automation into forecasting, lead scoring, and personalizing the church experience.</li><li>Drive cross-functional alignment on critical processes, from lead management and handoff SLAs to complex attribution models.</li><li>Manage the forecasting infrastructure and partner closely with Finance on strategic revenue planning and budget reconciliation.</li><li>Build and socialise executive dashboards that provide the CGO and Board with the actionable insights needed to drive the mission forward.</li><li>Orchestrate the annual GTM planning cycle, ensuring headcount, pipeline targets, and budgets are aligned with our growth trajectory.</li><li>Lead change management efforts for new tech rollouts and process redesigns, ensuring smooth adoption across the revenue team.</li><li>Manage strategic vendor relationships and procurement, collaborating with Finance and IT to optimize our operational footprint.</li></ul><div><br>Qualifications<br><br></div><div>A Successful Candidate Will:</div><ul><li><strong>Optimize Work Processes</strong> by knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.</li><li><strong>Manage Complexity</strong> by making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.</li><li><strong>Possess Financial Acumen</strong> by interpreting and applying understanding of key financial indicators to make better business decisions&nbsp;</li><li>Bring a <strong>Strategic Mindset</strong> and articulate credible pictures and visions of possibilities that will create sustainable value&nbsp;</li><li>Utilize <strong>Business Insight</strong> by applying knowledge of business and the marketplace to advance the organization’s goals</li><li>Be <strong>Tech Savvy</strong> by anticipating and adopting innovations in business-building digital and technology applications&nbsp;</li></ul><div><br><strong>Required Technical Qualifications:</strong></div><ul><li>7-12 years of progressive leadership within revenue, sales, or marketing operations in a B2B environment.</li><li>Proven history of building, mentoring, and scaling high-performing operations teams.</li><li>Deep technical mastery of CRM administration and end-to-end revenue technology stack ownership.</li><li>Hands-on expertise applying AI/ML tools to GTM functions, including predictive scoring and intelligent forecasting.</li><li>Demonstrated ability to drive strategic cross-functional alignment between sales and marketing organizations.</li><li>Strong process management and documentation experience</li><li>Experience presenting to senior leadership</li><li>Mastery in orchestrating complex projects and programs across diverse, multi-stakeholder initiatives.</li><li>Experience partnering with Finance leadership on strategic budget planning and revenue forecasting.</li><li>Experience building full-funnel attribution models, lead scoring, and lead routing</li></ul><div><br><strong>Preferred Technical Qualifications:</strong></div><ul><li>Comprehensive background spanning both sales and marketing operations&nbsp;</li><li>Experience with HubSpot CRM and Marketing platforms</li><li>Experience in a product led growth environment</li><li>Technical proficiency in data architecture, integration design, and BI tooling.</li><li>Prior experience in a consulting or strategic advisory capacity is a distinct advantage.</li></ul><div><br><strong>Office Requirements:</strong></div><ul><li>We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li><li>Tithely is currently able to employ in the following states<strong>: </strong>AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV</li></ul><div><br>Additional Information<br><br></div><div>The starting annual salary for this position is $160,000-$180,000 with an eligibility for additional variable compensation.<br><br><strong>Benefits</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div><div><br></div><div><strong>Tithely is an Equal Opportunity Employer</strong></div><div>Yourgiving, Inc. DBA Tithe.ly (herein, “the Company”) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</div><div><br></div>

Director of Revenue Operations

<div><strong>The Role<br></strong><br></div><div>We're hiring Software Engineers to own core platform systems as we scale. This is a high-ownership role on a small team. You'll shape technical direction, make architectural decisions, and ship end-to-end. The specific problems will shift as we grow - what stays constant is that you'll own technically complex systems with direct, measurable business impact. You'll work closely with the rest of the engineering team as well as the ops team that manages client relationships.<br><br></div><div><strong>Requirements<br></strong><br></div><div><strong>The Kind of Work You'll Do<br></strong><br></div><div>To give you a sense of the problems on - not an exhaustive list, but representative of the type and complexity of work at this level:<br><br></div><div><strong>Decision systems.</strong> Building the logic that determines which customers to contact, when, and why - and making that logic configurable, auditable, and increasingly intelligent over time.<br><br></div><div><strong>Data infrastructure.</strong> Making our data trustworthy, queryable, and actionable - the analytics foundation that powers targeting, reporting, and client-facing products.<br><br></div><div><strong>Supply and demand.</strong> Connecting real-time technician availability to outreach decisions, agent conversations, and client reporting so the platform responds to what's actually happening on the ground.<br><br></div><div><strong>Client-facing visibility.</strong> Our clients need to see what's happening with their campaigns without emailing us. That means dashboards, attribution, full-funnel tracking, and alerting - built on the analytics layer and designed for people who aren't technical.<br><br></div><div><strong>System evolution.</strong> We have production systems serving real clients that need to be replaced incrementally. You'll design migration strategies, run parallel validation, and cut over without disrupting active campaigns.<br><br></div><div><strong>What We're Looking For<br></strong><br></div><div><strong>You drive impact.</strong> You work to find the next thing big thing that will bring value to the team and company. You influence the team and company in an honest and positive way. You build up and support your teammates.<br><br></div><div><strong>You've built systems that make decisions at scale.</strong> Whether that's ad targeting, recommendation engines, marketplace matching, or campaign orchestration - you've designed pipelines where the system decides who gets what, and you've dealt with the operational complexity that comes with it.<br><br></div><div><strong>You think in data models.</strong> You know how to design schemas that absorb business complexity without becoming unmaintainable. You're comfortable with the tradeoffs between normalized relational models, EAV patterns, and JSONB escape hatches - and you know when each is appropriate.<br><br></div><div><strong>You're pragmatic about shipping.</strong> You design for incremental delivery, not big-bang rewrites. You've migrated production systems while they were running and know what it takes to do that safely.<br><br></div><div><strong>You close the loop.</strong> You don't just build the pipeline - you think about how to measure whether it's working, how to surface failures before clients notice, and how to use outcome data to improve the system over time.<br><br></div><div><strong>You write clearly.</strong> Engineers at UpSmith write design docs that the team can build from. You'll spend meaningful time articulating your approach before you start coding.<br><br></div><div><strong>Technical Environment<br></strong><br></div><ul><li><strong>Backend:</strong> Python, PostgreSQL, SQLAlchemy</li><li><strong>Data:</strong> dbt, Prefect, incremental models, SCD Type 2 snapshots</li><li><strong>Infrastructure:</strong> Kubernetes, AWS (S3, SQS, EventBridge)</li><li><strong>AI/ML:</strong> LLM-powered conversational agents, with growing opportunities to introduce ML-based optimization into targeting and prioritization</li><li><strong>Integrations:</strong> ServiceTitan (field service management), CRM systems</li></ul><div><br><strong>Benefits<br></strong><br></div><ul><li>Early-stage equity in a company with strong revenue growth and a clear path to scale</li><li>High ownership - you'll shape technical direction, not implement someone else's spec</li><li>A small team where your work has visible, measurable impact on client outcomes</li><li>Remote-first with flexibility to work where you're most productive</li></ul><div><br></div><div><strong>About UpSmith<br></strong><br></div><div>UpSmith is an AI-powered platform for home services companies. Our AI agents automate customer outreach at scale - booking maintenance appointments, following up on estimates, confirming jobs, and re-engaging lapsed customers on behalf of HVAC, plumbing, and electrical companies across the US.<br><br></div><div>We're a small engineering team where every system we build directly drives revenue for our clients. The feedback loop is tight and the stakes are real - something breaks or underperforms, clients notice the same day.</div>

AI Software Engineer

<h3>The Role</h3><div>Cloverleaf transforms how teams understand themselves and each other <strong>— and customer success is where that impact grows. </strong>As a Customer Success Manager, you’ll serve as a <strong>strategic partner to HR, Learning &amp; Development, and People leaders</strong>, helping them deeply embed Cloverleaf into their most important talent initiatives and business processes.<br><br></div><div><em>Because this role spans enterprise, mid-market, and coach/partner accounts, we’re seeking someone with </em><strong><em>3–5 years of B2B SaaS customer success or account management experience </em></strong><em>who can own the strategic customer journey focusing on adoption and expansion, and operate with confidence across diverse customer environments.<br></em><br></div><div>This is far more than a relationship management role. You’ll think like a consultant and approach every account with a <strong>land-and-expand mindset</strong>; driving the kind of deep, durable adoption that naturally opens doors to new use cases, new stakeholder groups, and revenue growth.<br><br></div><h3><strong>What You'll Do</strong></h3><div>You’ll be the trusted strategic advisor helping customers get maximum value from Cloverleaf — and grow their partnership over time.<br><br></div><ul><li><strong>Own a diverse book of business </strong>across enterprise, mid-market, and coach/partner segments, serving as the primary point of contact and trusted advisor throughout the customer lifecycle</li><li><strong>Build deep, multi-threaded relationships </strong>with HR leaders, L&amp;D professionals, People Operations teams, and executive sponsors to understand their business priorities and organizational challenges</li><li><strong>Act as a strategic consultant </strong>who maps Cloverleaf’s capabilities to customers’ existing workflows from onboarding programs and leadership development tracks to manager enablement, performance cycles, and engagement strategies</li><li><strong>Develop and execute tailored success plans </strong>anchored to measurable business outcomes: reduced time-to-productivity, stronger collaboration scores, improved 360 feedback results, and more</li><li><strong>Drive land-and-expand growth </strong>within each account: start with deep adoption in an initial team or use case, then leverage that success to expand into new business units, stakeholder groups, and initiatives</li><li><strong>Proactively identify expansion opportunities </strong>by connecting evolving customer needs to additional Cloverleaf use cases, positioning the platform as an integral part of the customer’s people strategy, not a standalone tool</li><li><strong>Monitor customer health metrics and usage data </strong>to identify risk signals and growth opportunities, using AI-powered tools and data-driven insights to prioritize outreach and deliver timely interventions</li><li><strong>Lead strategic business reviews and executive check-ins </strong>that go beyond usage reporting to demonstrate tangible business impact, surface recommendations, and plant seeds for expansion</li><li><strong>Collaborate cross-functionally </strong>with Implementation Specialists, Support, Sales, and Product to ensure seamless handoffs, resolve issues quickly, and relay customer feedback that shapes the roadmap</li><li><strong>Track and report on key CS metrics </strong>including Net Revenue Retention, logo retention, NPS, adoption milestones, and health scores — using data to drive strategy and demonstrate impact</li></ul><div><br></div><h3>Who You Are</h3><div>You’re consultative, curious, and energized by helping customers succeed. You can zoom out to understand a customer’s business strategy and zoom in to solve the adoption challenge in front of you. You love building relationships, connecting the dots, and making a real difference in how organizations develop their people.<br><br></div><div>You’ll thrive in this role if you:<br><br></div><ul><li>Think and communicate like a strategic partner and can influence stakeholders from end users to C-suite executives</li><li>Are naturally consultative and ask thoughtful questions that uncover what customers actually need to succeed</li><li>Get energized by connecting business problems to platform solutions and articulating the <em>why</em> behind every recommendation</li><li>Stay calm and adaptable when priorities shift (they will!), and know how to keep accounts on track through ambiguity</li><li>Love using data, AI tools, and automation to work smarter and deliver more proactive, personalized outreach at scale</li><li>Work well across teams and communicate clearly whether you’re presenting in an executive QBR or collaborating with Product on a feature request</li></ul><div><br></div><h3>What You Bring</h3><div><strong><br>Required</strong></div><ul><li>3–5 years of experience in <strong>Customer Success, Account Management, or a strategic client-facing role </strong>within B2B SaaS</li><li>Demonstrated ability to <strong>manage and grow a portfolio of accounts </strong>with a land-and-expand approach owning renewals, identifying expansion opportunities, and driving revenue growth</li><li>Track record operating as a strategic partner with strong <strong>consultative and strategic thinking skills</strong>, with the ability to understand a customer’s business landscape and influence stakeholders at all levels</li><li>Outstanding <strong>written and verbal communication skills</strong>, with a confident customer-facing presence in business reviews, executive conversations, and cross-functional sessions</li><li>Ability to interpret and act on <strong>customer health data, usage analytics, and AI-driven insights </strong>(e.g., predictive churn signals, engagement scoring) to drive proactive account strategies</li><li>Experience guiding customers through <strong>organizational change</strong>, including stakeholder alignment, user adoption strategies, and embedding new tools into established workflows</li><li>Comfort operating in a <strong>fast-paced startup environment </strong>where resourcefulness, adaptability, and ownership are essential</li></ul><div><strong><br>Preferred</strong></div><ul><li>Experience in a <strong>SaaS startup environment</strong>, with familiarity with the pace, ambiguity, and opportunity of high-growth companies</li><li>Background in or deep familiarity with <strong>Human Resources, Talent Development, Learning &amp; Development, or Organizational Development</strong></li><li>Experience with <strong>behavioral assessments or personality frameworks </strong>(e.g., DISC, Enneagram, CliftonStrengths, 16-Types) or coaching methodologies</li><li>Experience with <strong>Customer Success Platforms </strong>(e.g., Vitally, ClientSuccess, Gainsight, ChurnZero) and CRM tools (Salesforce, HubSpot)</li><li>Exposure to <strong>AI applications in customer experience</strong>, including predictive analytics, automated engagement tools, or AI copilots</li><li>Experience using <strong>data visualization or BI tools </strong>(e.g., Looker, Tableau, Sigma, Omni) to communicate customer outcomes and portfolio health</li></ul><div><br></div><h3>Success in this Role</h3><ul><li><strong>Cloverleaf is embedded into customers’ core people processes,</strong> not treated as an add-on, resulting in deep, durable adoption that naturally creates expansion opportunities.</li><li><strong>Accounts consistently grow over time through a land-and-expand motion:</strong> initial deployments expand into new departments, use cases, and stakeholder groups, directly contributing to revenue growth.</li><li><strong>Customers can clearly articulate how Cloverleaf contributes to their business outcomes</strong> whether that’s improved team performance, stronger leadership pipelines, faster onboarding, or higher engagement scores.</li><li><strong>Net Revenue Retention and logo retention targets are met or exceeded quarter over quarter,</strong> with expansion revenue driven by adoption-led growth rather than transactional upsells.</li><li><strong>Customers are engaged advocates</strong> who participate in case studies, referrals, and community activities because they see Cloverleaf as a true strategic partner.</li><li><strong>Customer health scores improve across the portfolio,</strong> with proactive interventions reducing churn risk before it escalates.</li><li><strong>Cross-functional collaboration is seamless,</strong> with clear feedback loops between CS, Product, Sales, and Implementation that improve the overall customer journey and inform product strategy</li></ul><div><br></div><h3>How We Unleash You to Do Your Best Work</h3><ul><li>Flexible PTO and work schedule - with a minimum of 2 full weeks off per year</li><li><em>Company paid</em> full benefits, including medical, dental, vision, life insurance, and more!</li><li>Recognition rewards and monthly stipend for wellness, technology, pet care, or student loans</li><li>Macbook and home-office set-up stipend</li><li>401k benefits including a match with immediate vesting</li><li>Truly values-driven team (ask us about it!)</li></ul><div><br><br></div><h3>Who We Are</h3><div>Cloverleaf connects siloed HR data and team collaboration tools to deliver personalized, actionable development at scale. Built on validated assessments like DISC, Enneagram, CliftonStrengths, and 16 Types, plus real-time insights, it strengthens team alignment, communication, and performance for over 30,000 teams worldwide.<br><br></div><div><strong><em>Cloverleaf is on a mission to unleash people to do their best work.&nbsp;<br></em></strong><br></div><div><em>We believe that people should be passionate and engaged with the work that they are doing, starting with our own team.</em></div>

Customer Success Manager

<div><strong>About Us</strong></div><div><br>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br></div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul><div><strong><br>Position Summary</strong></div><div><br>We are looking for an Enterprise Customer Success Manager to join our growing Customer Success Team. As an Enterprise Customer Success Manager, you will report to the Manager of Enterprise Customer Success and will be focused on our largest and most strategic customers' product adoption, utilization, and overall satisfaction.</div><div><br>Are you a former nonprofit fundraiser or leader looking for a career change? Perhaps a consultant in the nonprofit sector? Your nonprofit knowledge is an asset and if you are hungry for a new challenge this is the opportunity for you!&nbsp;</div><div><br>In this role, you will work closely with teams across the company including Marketing, Sales, and Revenue Enablement to help maximize our growth. Your responsibilities will include supporting strategic enterprise-level customers in strengthening their donor relationships, selling upgrades and add-ons to our current customers, and working on renewals of annual contracts. You will serve as the primary point of contact for our nonprofit customers, collaborating closely with them to understand their unique needs, goals, and challenges. By leveraging your expertise in both our platform and the nonprofit industry, you will drive adoption, retention, and expansion initiatives, ultimately contributing to the long-term success and growth of our customers.</div><div><strong><br>Responsibilities</strong></div><ul><li>Customer Relationship Management: Serve as a dedicated point of contact, accompanying customers on their journey from sales closure through the entire lifecycle. Cultivate deep, meaningful multi-threaded relationships, ensuring customer loyalty and trust with all key stakeholders for optimized product adoption.</li><li>Proactive Issue Resolution: Anticipate customer issues and proactively address them before they escalate. Your proactive approach distinguishes you from traditional customer service, turning potential problems into opportunities for customers and Virtuous alike.</li><li>Strategic Account Expansion: Understand each customer’s unique needs, allowing you to suggest innovative solutions that enhance their success with our products. Identify organic upsell opportunities by comprehensively understanding their use-case, ultimately driving business growth.</li><li>Advocacy and Collaboration: Advocate for Virtuous by generating excitement about upcoming product launches and updates. Collaborate with internal teams including customer success, sales, support, and product, voicing customer concerns and needs and ensuring a customer-first approach company-wide.</li><li>Product Expert: Provide strategic product support and comprehensive guidance on best practices. Your expertise ensures customers seamlessly adopt our products, enhancing their overall experience and deepening customer trust.</li><li>Issue Identification and Resolution: Handle complex customer issues with efficiency and professionalism. Offer tailored product and service solutions to address customer pain points, demonstrating Virtuous’ commitment to customer satisfaction and project manage resolution strategies through completion.</li><li>Strategic Vision: Adopt a bird’s eye perspective on customer interactions, focusing not only on immediate gratification but also long-term stability and proactive forward thinking. Leverage this high-level view to identify potential challenges and convert them into cost-saving solutions for both customers and Virtuous.</li><li>Renewals Management and Upsell Strategy: Take ownership of customer renewals and upsell cycles, meticulously managing the process from initial outreach through contract close. Demonstrate a deep understanding of Virtuous contracts, ensuring compliance and favorable terms for both parties. Engage in strategic negotiation discussions, leveraging your knowledge of customer needs and our product offerings. Display creativity in pricing strategies, tailoring solutions to meet customer requirements while optimizing revenue for Virtuous. Your ability to navigate the renewal and upsell process contributes significantly to customer retention and revenue growth, ensuring mutually beneficial outcomes for Virtuous and our valued clients.</li></ul><div><strong><br>You Must Have</strong></div><ul><li>Customer-Centric Focus: Deep understanding of customer needs and a passion for ensuring their success with Virtuous products.</li><li>Previous Nonprofit Experience: Experience in the nonprofit sector, understanding how nonprofits operate and fundraise.</li><li>Relationship Building: Strong propensity for relationship building, enjoying forming and maintaining meaningful customer relationships.</li><li>Proactive Problem-Solving: Proven ability to identify and address customer issues before they escalate, demonstrating a proactive and solution-oriented approach.</li><li>Collaborative Mindset: Ability to collaborate effectively with cross-functional teams, ensuring seamless communication and a unified customer-centric approach.</li><li>Technical Proficiency: Strong technical acumen to provide product support and guidance.</li><li>Sales Acumen: Ability to identify upsell and cross-sell opportunities based on a deep understanding of the client’s use-case and needs.</li><li>Project Management: Organizational skills, with the ability to prioritize effectively along with critical thinking abilities to balance customer needs with Virtuous' objectives.</li><li>Proficiency in working with CRMs, email marketing, and other technology.</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul>

Enterprise Customer Success Manager

<div><em>Remote (U.S. Based)<br></em><br></div><div><em>The Christian Broadcasting Network (CBN)</em> is looking for a <strong>DevOps Engineer</strong> with experience in the D365 Power Platform to join our IT team! This position is responsible for ensuring the stability, scalability, and efficiency of application environments, with a focus on system reliability, automation, and seamless deployment pipelines. This critical role will focus on the administration, stability and efficiency of Microsoft Dynamics 365 (D365) CRM and our financial transaction processing.&nbsp; Serving in this position facilitates ministry activities and contributes to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide.<br><br></div><div>We are looking for someone who can proactively monitor system health, troubleshoot production issues, support CI/CD pipelines, and collaborate with teams across IT, Development, and Operations to enhance system performance and enable effective service delivery. Responsibilities include supporting legacy applications as well as driving the transition to cloud-based infrastructure and modern DevOps practices.<br><br></div><div><strong>The successful candidate will have the following qualifications:<br></strong><br></div><ul><li>A bachelor’s degree in Programming/Systems, Computer Science, or related field or equivalent work experience</li><li>1+ years of experience with Microsoft Dynamics 365 CRM and Power Platform</li><li>Proven experience in DevOps, system administration, or infrastructure support roles</li><li>Familiarity with CI/CD pipelines, infrastructure-as-code (IaC), and automation tools</li><li>Broad understanding of content and content organization</li><li>Proficiency with scripting languages such as PowerShell, React, SQL, and optionally Python or T-SQL</li><li>Experience with SQL and troubleshooting data flow/integration issues</li><li>Excellent verbal, written, and other media communication skills</li><li>Integrative thinking, analytical and problem-solving skills</li><li>Self-motivated with ability to work independently and be an effective member of a team</li><li>Excellent project management and organizational skills with attention to detail</li><li>Strong interpersonal skills with ability to establish effective rapport with all levels of CBN staff and outside public</li><li>Demonstrate life application of Biblical principles and practices in alignment with CBN’s non-profit Christian mission</li></ul>

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