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Ministry Brands is hiring a
Remote Cloud Support Engineer

📍 Remote

Ministry Brands is looking for a Cloud Support Engineer to join our team!

Who we are 
Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.   
  
Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.  
 
What you’ll do
The Cloud Services team is sharply focused on supporting Ministry Brands through the delivery of innovative cloud hosting, primarily leveraging services from Azure and AWS. In support of this focus, the Cloud Support Engineer is heavily engaged in the design, builds, and implementations of technology solutions in a very collaborative environment. 
 
Key responsibilities 
  • Collaborate directly with Development/Software Engineering and other technical and non-technical stakeholders in the design, testing, integration, and implementation of cloud hosted solutions 
  • Test and implement standards/design patterns to ensure compatibility and integration in cloud environments 
  • Contribute to the evolution of the software development lifecycle through technology enhancements supporting continuous delivery/continuous integration pipeline 
  • Test, and implement enhancements and automation capabilities for data migrations, security best practices, environment builds, and operational management standards 
  • Collaborate with engineering resources with respect to emerging cloud technologies and supporting resources. 
  • Support and deployment of proofs of concept and projects that are leveraging cloud technologies 
  • Troubleshoot and resolve complex problems 
  • Build and maintain relationships across departments 
  • Demonstrate knowledge of technology principles, practices, and procedures 
  • As a technical expert, provide guidance and make recommendations on changes required throughout the design, testing, and implementation process 
  • Work with management, architects, and engineers to develop artifacts 
  • Self-manage in a way that allows flexibility to support multiple projects at any given time 
  • Support the development of a structured, standardized, and consolidated set of services that optimally support business processes and applications 
  • Provides external customer support and service regarding migrations, implementations and support of various products and hosted environments.  
  
Who you are 
  • A degree in Computer Science or equivalent experience 
  • 4+ years of overall IT experience 
  • 1+ year(s) experience with Azure Cloud (IaaS, PaaS, SaaS) services and solutions, AWS or GCP experience, preferred 
  • Strong scripting capabilities (PowerShell, Python) and the ability to orchestrate process in platforms like Azure DevOps 
  • Good organizational, task, and project management skills 
  • Self-motivated and able to work across diverse technical and non-technical teams 
  • Good written, verbal and interpersonal communication skills 
  • Strong understanding of infrastructure technologies – Server (MS Windows, Linux), data store (SQL Server, MySQL), network, storage, security, and management technologies 
  • Experience with IT transformation – data center consolidations and migration 
  • ITIL (foundational level, but exposure to more detail than foundation is often necessary) 
  • Experience working in and securing environments meeting PCI DSS 3.x a plus 
  
Benefit offerings designed to promote a life of balance!    
At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.   
   
Robust healthcare options – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them.   
  
Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!    
  
Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.    
  
Mental health support – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.    
  
Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.   
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📍 Location: Remote

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