<div>&nbsp;</div><div>OUR MISSION<br><br></div><div><br>IJM’s mission is to protect people in poverty from violence by rescuing victims, bringing criminals to justice, restoring survivors to safety and strength, and helping local law enforcement build a safe future that lasts.&nbsp;<br><br>&nbsp;</div><div>OUR VISION<br><br></div><div><br>Our vision is to rescue millions, protect half a billion and make justice for the poor unstoppable.&nbsp;</div>

<div>&nbsp;</div><div><strong>Who We Are</strong></div><div>International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,300 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.</div><div>We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.&nbsp;<br><br></div><div><strong>The Need</strong></div><div>For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking a Technician, Service Desk.</div><div>The Service Desk Technician is a mid-level technical support role within IJM’s Global Technology Services team. This position provides Tier 1–2 support to IJM staff globally and is responsible for resolving more complex technical issues, mentoring junior analysts, and contributing to IT training and documentation. The Service Desk Technician is a key role in ensuring consistent service delivery and supporting IT operations.</div><div><strong><em>This position is based in the Washington, DC area and is onsite 3-4 days per week (remote the other 1-2 days per week). It reports to the Global Director, Information Technology Services and is only available for candidates with the right to work in the US.&nbsp;<br></em></strong><br></div><div><strong>Responsibilities</strong></div><ul><li>Provide responsive customer service the IJM staff meeting or exceeding established SLAs, and adequately provide Tier 1 &amp; Tier 2 support across all defined IT services and systems.</li><li>Perform the provisioning and deprovisioning of accounts and devices.</li><li>Manage IT requests, including hardware and software deployment.</li><li>Support A/V systems and facilitate meetings and training.</li><li>Contribute to asset management and equipment deployment.</li><li>Develop and maintain knowledge base articles and training materials.</li><li>Deliver end-user training and mentor junior analysts.</li><li>Collaborate on IT projects and escalate complex issues as needed.</li></ul><div><br></div><div><strong>Qualifications</strong></div><ul><li>Bachelor’s degree preferred or equivalent combination of education and experience.</li><li>3–5 years in an IT support role, including experience in a global organization.</li><li>Certifications: A+, HDI (required); ITIL Foundations (preferred).</li><li>Solid experience managing incidents and service requests using ServiceNow or a comparable ITSM platform.</li><li>Familiarity with ITIL practices, including Incident, Problem, and Change Management, CMDB, and Service Request workflows.</li><li>Demonstrated ability to troubleshoot and resolve technical issues, including root cause analysis and documentation.</li><li>Experience with endpoint and operating system management, including Windows 11, macOS, Microsoft Intune, and Autopilot for device provisioning and configuration.</li><li>Understanding of identity and access management platforms, including Active Directory and Microsoft Entra.</li><li>Experience in productivity and collaboration applications, including Microsoft 365.</li><li>Hands-on experience supporting and troubleshooting A/V systems and video conferencing technologies.</li><li>Experience supporting remote users and cloud-based applications, with working knowledge of cloud platforms, network protocols, printer management, and general end-user support.</li></ul><div><br></div><div><strong>Critical Qualities</strong></div><ul><li>Actively lives out IJM’s Core Values with conviction and consistency.</li><li>Self-starter who confidently drives tasks forward and anticipates needs.</li><li>Maintains discipline in managing priorities to meet deadlines reliably.</li><li>Exhibits strong interpersonal skills and emotional intelligence.</li><li>Communicates effectively, adapting style to audience and context.</li><li>Demonstrates flexibility and collaboration, proactively supporting team goals.</li><li>Leads by example as a dependable, collaborative team player.</li><li>Uses creative problem-solving skills to address challenges independently.</li><li>Fluency in English required</li><li>Multilingual preferred (Spanish, etc.)</li></ul><div><br></div><div><strong>Application Process:&nbsp;</strong></div><div>Upload Resume, Cover Letter &amp; Statement of Faith* in one PDF document.</div><div><em>*What is a statement of faith?</em><br><em>A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.<br></em><br></div><div><strong>What does IJM have to offer?</strong></div><ul><li>Comprehensive Medical/Dental/Vision benefits</li><li>Monthly commuter and parking benefits in the DC metro area</li><li>Retirement benefit options</li><li>Paid leave starting at 23 days</li><li>12 holidays (plus early release the day prior)</li><li>Daily, quarterly, and annual community spiritual formation</li><li>Robust staff care resources</li></ul><div><br></div><div><em>IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidates value congruence and thorough background, police clearance, and reference check processes.</em></div><div><em>At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed.</em></div><div><em>IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.</em></div><div><br>&nbsp;</div>

Technician, Service Desk

<div><strong>Who We Are &nbsp;</strong></div><div>International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable. &nbsp;</div><div>&nbsp;&nbsp;</div><div>We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve. &nbsp; &nbsp;</div><div>&nbsp; &nbsp;</div><div><strong>The Need &nbsp;</strong></div><div>For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking a Coordinator, Web Content.&nbsp;</div><div>&nbsp;</div><div>International Justice Mission (IJM) is the global leader in protecting people in poverty from violence. As we invite supporters into this mission, our websites serve as a powerful platform to drive awareness, action, and giving. &nbsp;<br>&nbsp;</div><div>We’re looking for a detail-oriented and tech-savvy Web Content Coordinator with demonstrated proficiency in HTML and CSS to manage day-to-day publishing and content updates within our Craft CMS platform. This entry-level role will support blogs, landing pages, campaign content, and global web needs—ensuring content is well-organized, tagged, optimized for performance, and visually aligned with our brand guidelines through precise coding adjustments.<br><br>The ideal candidate brings a foundation in digital content, understands how CMS tools and tagging work, and is ready to grow their skills in web publishing, content tracking, and digital marketing. They should be comfortable making direct modifications to existing templates and stylesheets to achieve desired visual outcomes (including troubleshooting of presentation issues and responsive behavior).</div><div>&nbsp;</div><div><em>This position is hybrid (onsite Tuesdays &amp; Thursdays) if located in the Washington, DC area or remote for non-local candidates. It reports to the Manager of Digital and UX within Global Marketing and Communications and is only available for candidates with the right to work in the US.</em>&nbsp; &nbsp;</div><div>&nbsp;</div><div><strong>Responsibilities&nbsp;</strong></div><div>&nbsp;</div><div><strong>Web Content Publishing and Maintenance&nbsp; &nbsp;</strong></div><ul><li>Upload and format website content, including blogs, landing pages, and campaign updates, using Craft CMS. &nbsp;</li><li>Ensure all content is brand-aligned, error-free, and optimized for mobile and desktop. &nbsp;</li><li>Coordinate publishing timelines with internal stakeholders and track content updates for accuracy. &nbsp;</li><li>Support routine site maintenance, including reviewing for broken links, formatting errors, and outdated materials.&nbsp;</li></ul><div><strong>Content Tagging, Tracking &amp; Optimization&nbsp; &nbsp;</strong></div><ul><li>Apply metadata, tags, and content categorization within the CMS to support user experience and content organization. &nbsp;</li><li>Build and manage UTM tracking links to support campaign measurement and reporting. &nbsp;</li><li>Collaborate with analytics and SEO teams to implement on-page optimization and monitor content performance. &nbsp;</li><li>Support basic troubleshooting and refinement of tracked content to ensure clean data and user flow.&nbsp;</li></ul><div><strong>Content Quality &amp; Accessibility Standards&nbsp; &nbsp;</strong></div><ul><li>Use basic HTML/CSS to ensure structure, formatting, and page responsiveness, and to troubleshoot or modify page templates as needed to support custom designs.</li><li>Apply accessibility best practices, including alt text, headings, and link structure, to improve inclusivity and &nbsp;</li><li>compliance. &nbsp;</li><li>Conduct periodic quality assurance audits to uphold IJM’s publishing standards. &nbsp;</li><li>Work alongside product and design teams to implement small enhancements or content layout fixes.&nbsp;</li></ul><div><strong>Cross-Team Coordination &amp; Support&nbsp; &nbsp;</strong></div><ul><li>Partner with digital, story, and marketing teams to execute campaign content and priority web updates.&nbsp;</li><li>Track incoming content requests and manage tasks using shared project management systems. &nbsp;</li><li>Support global communications by publishing multilingual or region-specific web content when needed. &nbsp;</li><li>Help maintain the integrity of the content calendar and web publishing workflow documentation.&nbsp;</li></ul><div><strong>Learning &amp; Continuous Improvement&nbsp; &nbsp;</strong></div><ul><li>Stay current with CMS tools, accessibility guidelines, and emerging digital publishing practices. &nbsp;</li><li>Demonstrate initiative by proposing content improvements or workflow enhancements. &nbsp;</li><li>Participate in trainings and team meetings, contributing to a culture of growth and technical excellence. &nbsp;</li><li>Showcase ownership and curiosity as you build web fluency and support IJM’s digital growth goals.&nbsp;</li></ul><div>&nbsp;</div><div><strong>Qualifications:&nbsp; &nbsp;</strong></div><div>&nbsp;</div><div><strong>Education &amp; Experience &nbsp;</strong></div><ul><li>1–2 years of experience (including internships or freelance work) in digital content, communications, or marketing.&nbsp;</li></ul><div><strong>Technical Competencies &nbsp;</strong></div><ul><li>Proficiency with a content management system (Craft CMS or similar platforms such as WordPress, Drupal, or Sitecore). &nbsp;</li><li>Working knowledge of UTM parameters, tagging conventions, and link tracking best practices. &nbsp;</li><li>Basic proficiency in HTML/CSS and comfort formatting digital content for clarity and responsiveness. &nbsp;</li><li>Strong attention to detail and organizational skills; ability to manage multiple content updates and timelines. &nbsp;</li><li>Familiarity with on-page SEO and accessibility considerations (e.g., headers, alt text, structured content). &nbsp;</li><li>Ability to work independently and communicate clearly with technical and non-technical teammates. &nbsp;</li><li>Preferred familiarity with JavaScript or a desire to develop front-end scripting skills. &nbsp;</li><li>Experience with Google Analytics 4, Looker, or other web analytics tools. &nbsp;</li><li>Experience with task/project management systems such as Jira, Asana, or Trello&nbsp;</li></ul><div><strong>Non-Technical Competencies &nbsp;</strong></div><ul><li>Mature orthodox Christian faith as defined by the Apostles’ Creed; &nbsp;</li><li>Strong ethic of service and a passion for IJM. &nbsp;</li><li>Collaborative and service-oriented mindset. &nbsp;</li><li>Self-managed&nbsp;</li></ul><div><br><strong>Other Duties:&nbsp;</strong></div><div>This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities for the position. Duties, responsibilities, and activities may change at any time with or without notice. All positions are required to perform any additional tasks assigned by the supervisor.&nbsp; &nbsp;&nbsp;</div><div>&nbsp;</div><div><strong>Application Process:&nbsp; &nbsp;</strong></div><div>&nbsp;&nbsp;</div><div>Upload Resume, Cover Letter &amp; Statement of Faith* in one PDF document. &nbsp;</div><div>&nbsp;&nbsp;</div><div><em>*What is a statement of faith?</em>&nbsp; <br><em>A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.</em> &nbsp;</div><div>&nbsp;&nbsp;</div><div>&nbsp;&nbsp;</div><div>What does IJM have to offer? &nbsp;</div><ul><li>Comprehensive Medical/Dental/Vision benefits &nbsp;</li><li>Monthly commuter and parking benefits in the DC metro area &nbsp;</li><li>Retirement benefit options&nbsp; &nbsp;</li><li>Paid leave starting at 23 days &nbsp;</li><li>12 holidays (plus early release the day prior) &nbsp;</li><li>Daily, quarterly, and annual community spiritual formation &nbsp;</li><li>Robust staff care resources &nbsp;</li></ul><div>&nbsp;&nbsp;</div><div><em>IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidate’s value congruence and thorough background, police clearance, and reference check processes.</em> &nbsp;</div><div>&nbsp;&nbsp;</div><div><em>At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed.</em> &nbsp;</div><div><em>IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.</em> &nbsp;</div>

Coordinator, Web Content

<div><strong>The Need</strong></div><div>For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking a CRM Salesforce, Product Manager to direct requirements gathering, backlog/request management, and training support of teams that utilize system features including those on Sales Cloud, Marketing Cloud, Experience Cloud, Service Cloud and integrated applications.<br><br></div><div>The CRM Salesforce Product Manager* will define and document internal and external user needs, data requirements and definitions, help guide development activities using an agile methodology and guide the development of solutions to prioritized user stories. They will act as the liaison for users to communicate and validate business priorities and system design for the Salesforce platform, while providing training, testing and deployment support for front line users. As a Product Manager, this role will actively coordinate with key business stakeholders, department leaders and enterprise project managers to establish and maintain the delivery roadmap for features to be built and deployed on the Salesforce Platform within their area of product ownership.</div><div><br><em>This position is hybrid (onsite Tuesdays &amp; Thursdays) if located in the Washington, DC area or remote for non-local candidates. It reports to the Global Director, Salesforce and is only available for candidates with the right to work in the US.</em></div><div><br><em>*</em>Internal title will be Sr. Analyst, Product Manager (CRM/Salesforce)</div><div><br><strong>Responsibilities:</strong></div><div><strong>Strategy &amp; Knowledge Development &amp; Implementation</strong></div><ul><li>Confirm and capture Organizational, department and key business strategies to ensure aligned product development initiatives.</li><li>Training and awareness efforts to align system/product users to beneficial use cases in currently in place or for potential addition to roadmap.</li><li>Coordinate with Delivery Manager on regular communication of intake, development and deployment activities.</li></ul><div><br><strong>Networking &amp; Partnership</strong></div><ul><li>Establish and maintain strong working relationships with Business stakeholders as well as GTS and broader organizational SMEs.</li><li>Collaborate closely with Salesforce Delivery Manager to ensure effective delivery of system features, enhancements and project deliverables.</li><li>Partner with other Platform experts (Product Owners, Sr. Analysts, Regional Analysts, Solution/Technical Architects, etc.) to stay aware of Platform initiatives, new platform features and enhancement opportunities.</li></ul><div><br><strong>Communication</strong></div><ul><li>Coordinate as Responsible party with Delivery Manager on all deliverables, to ensure stakeholder awareness of all deployed features.</li><li>Collaborate closely with project managers on inclusion, development and delivery of all requested work items and alignment to product roadmap.</li><li>Maintain regular points of connection with key business stakeholders to provide overall progress updates on current and future (roadmap) efforts, prioritization, capacity constraints, timelines and budget alignment.</li><li>Act as primary point of contact for development team analysts to ensure alignment of Agile stories being built to business needs.</li></ul><div><br><strong>Training and Development</strong></div><ul><li>Ensure training planning for all delivered features in close collaboration with business and technical teams.</li><li>Identification of training needs to drive adoption of delivered features.</li><li>Act as coach/mentor to Analyst team.</li></ul><div><br><strong>Documentation, Reporting &amp; Data Management</strong></div><ul><li>Gather user input in collaboration with key business stakeholders, compile and analyze data to determine high value, high priority needs and features.</li><li>Present user, industry and organizational data in a clear way to guide recommendations to business and technology leadership to support roadmap.</li><li>Act as point of contact for aligning QA/UAT resources for development and data validation testing, collaborating with business groups as needed.</li><li>Work closely with business and GTS data teams to ensure the features and capabilities deployed meet ongoing reporting requirements.</li></ul><div><br><strong>General Tasks</strong></div><ul><li>Participate in IJM’s community of spiritual formation.</li></ul><div><br><strong>Qualifications</strong>:&nbsp;</div><div><strong>Education &amp; Experience</strong></div><ul><li>Bachelor’s degree or any equivalent combination of education, experience and certification.</li><li>7-10 years of professional work experience.</li><li>5+ years of work experience in SDLC, preferably using Agile methodology.</li><li>Experience with Salesforce Platform development, Salesforce Admin or higher certification preferred.</li><li>3+ years in a product management role, guiding strategy and execution of product development.</li></ul><div><br><strong>Technical Competencies</strong></div><ul><li>Outstanding communication, facilitation and coaching skills leveraged within the Agile/Scrum framework.</li><li>Knowledge of an agile framework or method (i.e. Scrum, Kanban), or understanding of software development life cycle models as well as in-depth knowledge of traditional project management principles and practices.</li><li>Adept at refinement, story splitting, estimation, velocity, retrospection, and other Scrum techniques.</li><li>Planning and problem solving with business stakeholders and delivery teams.</li><li>Familiarity with Salesforce Platform Capabilities and industry use cases, especially CRM/Revenue and related marketing automation functions.</li><li>Familiarity with basic integration methods including APIs and Salesforce AppExchange plug-ins.</li><li>Awareness of Data normalization, governance and stewardship methods.</li><li>Experience using various business analysis tools and methods to capture and quantify business needs including creating business cases with effort and budget estimates.</li></ul><div><br><strong>Non-Technical Competencies</strong></div><ul><li>Proven ability to facilitate negotiations between business stakeholders as part of development prioritization, driving consensus and advocacy.</li><li>Ability to work in a rapidly evolving environment with poise utilizing strong communication and time management skills.</li><li>Self-driven with the ability to identify what needs to be done to drive success for our business partners and engage appropriately.</li></ul><div><br><strong>Critical Qualities:</strong></div><ul><li>Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building;</li><li>Self-starter with strong initiative;&nbsp;</li><li>Disciplined with priorities;</li><li>Strong interpersonal skills and self-awareness;</li><li>Exceptional verbal and written communication;</li><li>Flexible, collaborative and eager to support others;</li><li>Effective team player who fosters collaborative environment; and</li><li>Adept at creative problem solving.</li></ul><div><br><strong>Application Process:&nbsp;</strong></div><div>Upload Resume, Cover Letter &amp; Statement of Faith* in one PDF document.</div><div><br><em>*What is a statement of faith?</em><br><em>A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.</em></div><div><br><strong>What does IJM have to offer?</strong></div><ul><li>Comprehensive Medical/Dental/Vision benefits</li><li>Monthly commuter and parking benefits in the DC metro area</li><li>Retirement benefit options</li><li>Paid leave starting at 23 days</li><li>12 holidays (plus early release the day prior)</li><li>Daily, quarterly, and annual community spiritual formation</li><li>Robust staff care resources</li></ul><div><br><em>IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidates value congruence and thorough background, police clearance, and reference check processes.</em></div><div><br><em>At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed.</em></div><div><br><em>IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.</em></div><div><br><strong>Who We Are</strong></div><div>International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.</div><div><br>We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.&nbsp;</div>

CRM Salesforce Product Manager

<div><strong>Who We Are</strong></div><div>International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.</div><div><br>We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.&nbsp;</div><div><br><strong>The Need</strong></div><div>For 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence by 2030, we are seeking a Technical Delivery Manager, Salesforce to manage the delivery of work aligned to the Salesforce platform, ranging from operational support, key enterprise systems and potential project agile boards.</div><div><br>The Technical Delivery Manager, Salesforce will partner closely with product owners/leads, solution architects and leadership to ensure efficient execution of team deliverables, facilitating the Scrum/Agile ceremonies and cadences and providing oversight and escalation where and when necessary to drive progress. This role will have supervisory responsibility of a team of Analysts and Vendor Support Staff that make up the core delivery and support team for the Salesforce platform.</div><div><br><em>This position is hybrid (onsite Tuesdays &amp; Thursdays) if located in the Washington, DC area or remote for non-local candidates. It reports to the Global Director, Salesforce and is only available for candidates with the right to work in the US.</em></div><div><br><strong>Responsibilities</strong>:</div><div><strong>Leadership and Management</strong></div><ul><li>Coaching and Mentoring of staff to ensure Agile awareness, analyst and support best practices in alignment to department, business customers and organizational strategies.</li><li>Promote IJM practices of spiritual formation.</li><li>Supervisory oversight including annual review processes for reporting team.</li><li>Advocating for the personal and professional growth of the team.</li></ul><div><br><strong>Documentation, Reporting &amp; Data Management</strong></div><ul><li>Requirements review using Agile ceremonies such as backlog grooming and sprint planning.</li><li>Oversee appropriate completion of Design recommendations as assigned in sprint planning.</li><li>Ensure System Configuration aligned to scrum team assigned stories.</li><li>Ensure Deployment activities assigned to scrum team within sprint and planned release cycles.</li><li>Ensure Knowledge Transfer, Support and Maintenance Rollout Plan with product owners, project managers and key stakeholders.</li><li>Report on key support KPIs, identifying opportunities along with Product Owners for system enhancements, as well as root cause resolution of high-recurrence issues.</li><li>Coordinate with Budget Owners to ensure delivery efforts, including vendor staffing arrangements, align to plan.</li></ul><div><br><strong>Training and Development</strong></div><ul><li>Onboarding of new Sprint team members.</li><li>Technical documentation library updated as assigned in sprint cycle.</li></ul><div><br><strong>Strategy &amp; Knowledge Development &amp; Implementation</strong></div><ul><li>Sprint team and leadership briefings.</li><li>Backlog management, partnering closely with Product Owners/Managers.</li><li>Delivery of planned sprint stories.</li><li>Scoping documentation and estimate delivery aligned to analysis or design stories.</li></ul><div><br><strong>Networking &amp; Partnership</strong></div><ul><li>Vendor and platform review and recommendation.</li><li>System health and upgrade plan.</li><li>Inform and manage external development vendors, especially vendor support team responsible for tier 1 and 2 support activities.</li><li>Maintain positive working relationship with Product Owners, GTS Leadership, Project Managers and key business stakeholders.</li></ul><div><br><strong>Communication</strong></div><ul><li>Salesforce deployment and upgrade communications, including intake, development progress and deployment status.</li><li>Critical issue escalation and management.</li><li>Sprint communications to core team members and stakeholders.</li></ul><div><br><strong>General Tasks</strong></div><ul><li>Participate in IJM’s community of spiritual formation.</li></ul><div><br><strong>Qualifications</strong>:&nbsp;</div><div><strong>Education &amp; Experience</strong></div><ul><li>Bachelor’s degree or any equivalent combination of education, experience and certification.</li><li>7-10 years of professional work experience.</li><li>5+ years of work experience in SDLC, preferably using Agile methodology.</li><li>3+ years supervisory experience.</li><li>Experience with Salesforce Platform development, Salesforce Admin or higher certification preferred.</li><li>Scrum Master certification preferred.</li></ul><div><br><strong>Technical Competencies</strong></div><ul><li>Outstanding communication, facilitation, negotiation, and coaching skills leveraged within the Agile/Scrum framework.</li><li>Knowledge of an agile framework or method (i.e. Scrum, Kanban), or understanding of software development life cycle models as well as in-depth knowledge of traditional project management principles and practices.</li><li>Adept at refinement, story splitting, estimation, velocity, retrospection, and other Scrum techniques.</li><li>Planning and problem solving with product owner(s) and delivery teams.</li></ul><div><br><strong>Non-Technical Competencies</strong></div><ul><li>Demonstrated ability to conceptualize, analyze and explain complex and abstract problems.</li><li>Demonstrated ability to manage multiple or competing priorities and work in a fast-paced environment.</li><li>Demonstrated ability to manage cross-cultural relationships.</li><li>Demonstrated ability to lead peers and direct reports in completion of assigned user stories and related activities.</li><li>Demonstrated ability to establish and nurture strong working relationships with key stakeholders.</li></ul><div><br><strong>Critical Qualities:</strong></div><ul><li>Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building;</li><li>Self-starter with strong initiative;&nbsp;</li><li>Disciplined with priorities;</li><li>Strong interpersonal skills and self-awareness;</li><li>Exceptional verbal and written communication;</li><li>Flexible, collaborative and eager to support others;</li><li>Effective team player who fosters collaborative environment; and</li><li>Adept at creative problem solving.</li></ul><div><br><strong>Application Process:&nbsp;</strong></div><div>Upload Resume, Cover Letter &amp; Statement of Faith* in one PDF document.</div><div><br><em>What is a statement of faith?</em><br><em>A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.</em></div><div><br>What does IJM have to offer?</div><ul><li>Comprehensive Medical/Dental/Vision benefits</li><li>Monthly commuter and parking benefits in the DC metro area</li><li>Retirement benefit options</li><li>Paid leave starting at 23 days</li><li>12 holidays (plus early release the day prior)</li><li>Daily, quarterly, and annual community spiritual formation</li><li>Robust staff care resources</li></ul><div><br><em>IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidates value congruence and thorough background, police clearance, and reference check processes.</em></div><div><br><em>At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed.</em></div><div><em>IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.</em></div>

Technical Delivery Manager, Salesforce

<div><strong>Who We Are</strong></div><div>International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.</div><div>We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.&nbsp;</div><div><br><strong>The Need</strong></div><div>For 25 years, IJM has pioneered the work to protect vulnerable people from violence. As we grow to expand our impact to protect 500 million people from violence by 2030, we are seeking a Sr. Analyst, Salesforce to partner with key business partners and the Salesforce Platform team to support and enhance the Salesforce system.</div><div><br>This role will direct requirements gathering, backlog/request management, and training support of all teams that utilize Sales Cloud, Marketing Cloud, Experience Cloud, Service Cloud and integrated applications. They will define and document internal and external user needs, data requirements and definitions, help guide development activities using an agile methodology and actively build solutions to prioritized user stories. They will act as the liaison for users to communicate and validate business priorities and system design for the Salesforce platform, while providing training, testing and deployment support for front line users.</div><div><br><em>This is a hybrid position based in the DC area or remote in the US, and reports to the Global Director, Salesforce.</em></div><div><br><strong>Responsibilities:</strong></div><ul><li>Provide support, guidance, and training to users on the Salesforce system so that they can own the operational aspects of the system and support their end users on operational transactions;</li><li>Engage with business partners and users to gather, write, and qualify requirements. Create clear requirements documentation for user acceptance, cross functional roles and guidance for external consultants (as needed);</li><li>Work with business partners on all new requests to determine urgency and solve all urgent problems quickly.&nbsp; Ensure all non-urgent requests are updated in backlog for prioritization;</li><li>Create knowledge base articles for users on new functionality in key systems;</li><li>Actively participate as a member of sprint team with assigned sprint responsibilities, configuration changes, UAT and communication/change management activities, to ensure completion of documentation, testing and user stories in sprint cycles;</li><li>Qualifies defects/enhancement request, monitors ticket queue &amp; escalates issues as needed to supporting teams. Maintains low volume ticket queue and ensures clear tracking of new enhancement requests in the backlog;</li><li>Coordinate system testing – developing testing scenarios, managing testing sessions, and adjusting training accordingly;</li><li>Develop networks with other customers within the Salesforce Community to leverage best practices for IJM;</li><li>Partner with Global Technology Solutions teams to maintain system security and protocols;</li><li>Take lead in business process re-engineering for system enhancements, including documenting workflows, etc. in strong collaboration with governance committees and stakeholder groups;</li><li>Work with business partners to prioritize new enhancements and engage governance teams to facilitate roadmap prioritization;</li><li>Provide guidance and oversight of small projects planned and facilitated by other analysts;</li><li>Plan and execute small to medium complex projects, including oversight of external consultant workload and other analysts (such as reorganizations, module reconfiguration, etc.);</li><li>Lead solution design in partnership with Salesforce Solution Architect and other SMEs on system enhancements;</li><li>Oversee requests coming from business partners to Analysts to ensure urgent requests are addressed in a timely manner.&nbsp; Ensure all non-urgent requests are updated in backlog for prioritization;</li><li>Lead user acceptance review, testing, and sign-off meetings with business partners, external consultants and product team to ensure delivery of satisfactory product;</li><li>Build reports and KPI dashboards as requested by user groups or stakeholders;</li><li>Provide guidance as a trusted advisor on system capabilities to business partners on business processes, ROI analysis, best practices, industry standards, etc.; and</li><li>Participate in IJM’s community of spiritual formation.</li></ul><div><br><strong>Requirements:&nbsp;</strong></div><div><br><strong>Education &amp; Experience</strong></div><ul><li>Bachelor’s degree or any equivalent combination of education, experience and certification;</li><li>7+ years of professional work experience;</li><li>5+ years SDLC, Salesforce or similar Casework/CRM systems experience, including new module implementation, project management, issue management, communication, and change management (prior experience with global system support and deployment a plus); and</li><li>Experience in an Agile work environment required.</li></ul><div><br><strong>Technical Competencies</strong></div><ul><li>Experience writing and executing UAT criteria or scripts for technical system requirements;</li><li>Experience in Salesforce or other Object-Oriented Database required;</li><li>Experience with Marketing Cloud or similar email automation system in a CRM-integrated environment preferred;</li><li>High proficiency in Excel or with other data analysis tools required;</li><li>Experience configuring in an enterprise system required;</li><li>Experience soliciting and capturing user requirements with industry standard analyst methods; and</li><li>Basic Salesforce Admin certification or willingness to complete within 90 days required.</li></ul><div><br><strong>Non-Technical Competencies</strong></div><ul><li>Demonstrated ability to conceptualize, analyze and explain complex and abstract problems;</li><li>Demonstrated ability to manage multiple or competing priorities and work in a fast-paced environment;</li><li>Demonstrated ability to manage cross-cultural relationships; and</li><li>Demonstrated ability to lead/coach/mentor peers in completion of projects or strategic initiatives.</li></ul><div><br><strong>Critical Qualities:</strong></div><ul><li>Eager commitment to IJM’s Core Values: Christian, Professional and Bridge-Building;</li><li>Self-starter with strong initiative;&nbsp;</li><li>Disciplined with priorities;</li><li>Strong interpersonal skills and self-awareness;</li><li>Exceptional verbal and written communication;</li><li>Flexible, collaborative and eager to support others;</li><li>Effective team player who fosters collaborative environment; and</li><li>Adept at creative problem solving.</li></ul><div><br><strong>Application Process:&nbsp;</strong></div><div>Upload Resume, Cover Letter &amp; Statement of Faith* in one PDF document.</div><div><br><em>*What is a statement of faith?</em><br><em>A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.</em></div><div><br>What does IJM have to offer?</div><ul><li>Comprehensive Medical/Dental/Vision benefits</li><li>Monthly commuter and parking benefits in the DC metro area</li><li>Retirement benefit options</li><li>Paid leave starting at 23 days</li><li>12 holidays (plus early release the day prior)</li><li>Daily, quarterly, and annual community spiritual formation</li><li>Robust staff care resources</li></ul><div><br><em>IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Conduct. Parallel to technical competence, recruitment, selection, and hiring decisions will give due emphasis to assessing the candidates value congruence and thorough background, police clearance, and reference check processes.&nbsp;</em></div><div><br><em>At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed.</em></div>

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