<div><strong>Called to K-LOVE</strong></div><div>&nbsp;</div><div><strong>Inspiring People to Move Closer to Jesus</strong></div><div>&nbsp;</div><div>At K-LOVE, every role is ministry.</div><div>&nbsp;</div><div>We hire first for ministry alignment and a shared commitment to our faith, mission, vision, and values. We then seek talented professionals who can use their God-given gifts, skills, and experience to serve with excellence.</div><div>&nbsp;</div><div>If you love Jesus and are called to be part of a ministry that places Christ at the center of everything we do, we invite you to explore this opportunity. If your heart aligns with our mission and you possess the knowledge, skills, and abilities needed for the role, please keep reading.</div><div>&nbsp;</div><div><strong>What will you do?</strong></div><ul><li>Assists the Studio Engineering Team with activities concerning maintenance, installation, and modification of K-LOVE broadcast studios, production environment and audio/video media application throughout the K-LOVE studio facilities both in Franklin and at remote sites.</li><li>Assists Studio Engineers with audio/video and network wiring applications throughout the broadcast and production environment, this includes duties such as wire pulling, connector termination and testing for continuity and phase.</li><li>Performs fabrication of audio, video and control wiring to K-LOVE’s Proprietary standards.</li><li>Works with Studio Engineers to develop documentation of K-LOVE wiring and audio/video infrastructure systems.</li><li>Performs tasks associated with installation of new broadcast and production room studio equipment.</li><li>Performs installation of computer KVM systems, and computer VGA signal distribution.</li><li>Performs tech set-up and support for ISDN and voice over IP interviews and voice over sessions.</li><li>Assists Studio Engineers with audio/video streaming and presentation/staff meeting support in K-LOVE multipurpose room and Pledge Drive Room. This includes a quick and responsive attitude in responding to the needs of department other that programming using these facilities.</li><li>Assists Studio Engineering Manager with maintenance and file management of MAC OS X and Digidesign Pro tools production systems and other DAW Software.</li><li>Assist Studio department with broadcast automation system configurations and software/hardware support in programming environment.&nbsp;</li><li>Assist On-Air Talent with on air problems related to microphones, line level devices, phone record and playback systems, scheduling issues, automation log delivery and audio asset delivery.</li><li>In addition to daily work schedules may be “on call” for any problems that of immediate nature concerning K-LOVE broadcast facilities.</li><li>Perform other duties as assigned.</li></ul><div>&nbsp;</div><div><strong>What are we looking for?</strong></div><ul><li>Minimum of 2 years of experience working with broadcast studio technology as an audio/video technician and/or audio technician, and/or equivalent education and training.</li><li>Strong organizational and administrative skills.</li><li>Excellent interpersonal skills with the ability to develop sincere business/ministry relationships.</li><li>Demonstrated knowledge of media production, Audio mixers, analog and digital audio distribution and theory, audio/video asset delivery.</li><li>Experience installing, maintaining and repairing broadcast and/or recording studio equipment. Specific software experience with Broadcast automation, FTP, HTTP, Mac OS X, MS Visio or CAD, digital audio workstations and plug ins, i.e.: AVID Pro Tools, Sony Soundforge, Adobe audition, Cubase, Apple Logic, Nuendo, Waves, Native instruments.</li><li>Experience with Telos Axia, Broadcast Bionics, Ultrix, and Zetta are a plus.</li><li>Demonstrated knowledge and experience working with studio technology, ability to solder, read line drawings and create wire lists, fabricate broadcast and production studios from wiring line drawings and rack set up documentation.</li><li>Familiarity with computer networking both Windows and Apple.</li><li>Experience working in a fast paced, multi-project environment with the ability to manage shifting priorities.</li><li>Experience supporting a 24x7 environment is desired.</li><li>Demonstrated understanding and experience implementing industry best practice.</li><li>Knowledge of Broadcasting trends, technology, products, and services is required.</li><li>Strong interpersonal skills with the ability to develop sincere business/ministry relationships. Experience working with creative people under high pressure situations.</li><li>Demonstrated high standards and focus on quality and overall customer experience.</li></ul><div>&nbsp;</div><div><strong>What can we offer you?</strong></div><ul><li>Industry leading Medical, Dental &amp; Vision coverage</li><li>Short/long term disability and life insurance</li><li>Robust 401K with company match</li><li>Parental leave with Baby Bonding pay</li><li>Generous PTO, holiday and sick pay</li><li>Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more</li><li>Leadership and Career Development Programs including free access to LinkedIn Learning platform</li></ul><div>&nbsp;</div><div><strong>Why work for K-LOVE?</strong></div><div>K-LOVE is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a single radio station, K-LOVE today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states and beyond, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. EMF employs nearly 500 team members between its offices in Nashville, TN, Rocklin, CA, and field locations around the country. You can view our mission and values here <a href="https://www.klove.com/about-us/mission">Mission, Beliefs &amp; Values.&nbsp;</a></div><div>&nbsp;</div><div>&nbsp;</div><div>“As an Equal Opportunity Employer, K-LOVE makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and equal employment opportunities regardless of protected class, characteristic or status. However, K-LOVE is a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” <em>Therefore,</em> p<em>ursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), K-LOVE has the right to hire only candidates who agree with the Company’s Statement of Faith, Mission, Vision, and Values. Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.</em>”</div>

Broadcast Studio Engineer I

<div><strong>Called to K-LOVE</strong></div><div>&nbsp;</div><div><strong>Inspiring People to Move Closer to Jesus</strong></div><div>&nbsp;</div><div>At K-LOVE, every role is ministry.</div><div>&nbsp;</div><div>We hire first for ministry alignment and a shared commitment to our faith, mission, vision, and values. We then seek talented professionals who can use their God-given gifts, skills, and experience to serve with excellence.</div><div>&nbsp;</div><div>If you love Jesus and are called to be part of a ministry that places Christ at the center of everything we do, we invite you to explore this opportunity. If your heart aligns with our mission and you possess the knowledge, skills, and abilities needed for the role, please keep reading.</div><div>&nbsp;</div><div>As a <strong>NOC Technician II</strong>, you’ll serve as a central point of communication and action during incidents, partnering closely with Engineering and other teams to monitor systems, resolve issues, and maintain the performance of our nationwide network and IT infrastructure. If you're ready to make an impact in the world of broadcast operations, we want to hear from you!</div><div>&nbsp;</div><div><strong>*This is an on-site position that will provide coverage for 3rd shift (10pm-6:30am) on Wednesday-Sunday.*</strong></div><div><strong>&nbsp;</strong></div><div><strong>Here's some of what you will be doing:</strong></div><ul><li><strong>Advanced RF Broadcast Support</strong><ul><li>Respond to complex or recurring RF alarms and outages, using deep system knowledge to identify root causes and implement long-term solutions.</li><li>Analyze telemetry trends and performance data across multiple transmitter sites to proactively detect degradation or abnormal behavior.</li><li>Coordinate corrective action plans with Field personnel, ensuring resolution timelines, testing protocols, and proper documentation are followed.</li><li>Proficiency in database script generation for all equipment and all rack configurations with proper logic for effective SNMP alarm management.</li><li>Support advanced troubleshooting of audio chain components, including signal flow analysis across encoders, processors, multiplexers, and satellite backhauls.</li><li>Contribute to RF system upgrades and rollouts, supporting configuration, validation, and remote commissioning of new broadcast equipment.</li><li>Train and mentor junior NOC Technicians in interpreting remote control data, handling RF alerts, and understanding FCC compliance requirements.</li></ul></li><li><strong>Enhanced Network Infrastructure Oversight</strong><ul><li>Resolve escalated network issues involving routing protocols, VLAN configurations, firewall policies, or cross-site connectivity problems.</li><li>Monitor and validate complex network relationships, including multicast configurations, VPN tunnels, and hybrid cloud infrastructure dependencies.</li><li>Participate in network maintenance windows, supporting firmware upgrades, config changes, or failover testing as part of the operations team.</li><li>Support integration between broadcast systems and IT infrastructure, such as IP-based audio transport, SNMP monitoring, or broadcast-over-IP platforms.</li><li>Lead investigation of intermittent or chronic IT service issues, working with cross-functional teams (IT, InfoSec, Broadcast Engineering) as needed.</li></ul></li><li><strong>Operational Process &amp; Reliability</strong><ul><li>Review and improve SOPs for alarm handling, troubleshooting procedures, and shift handoffs to increase team efficiency and consistency.</li><li>Identify systemic issues and recommend improvements to monitoring thresholds, alert routing, or preventative maintenance plans.</li><li>Act as lead technician on shift, coordinating team response to major incidents, validating troubleshooting steps, and ensuring accurate documentation.</li><li>Manage escalations with external vendors, such as satellite service providers, remote connectivity carriers, or equipment manufacturers.</li></ul></li><li><strong>Reporting, Documentation &amp; Quality Control</strong><ul><li>Oversee accuracy of log entries, work orders, and event tracking, ensuring completeness and compliance with internal and regulatory standards.</li><li>Perform root cause analysis and produce post-incident summaries that contribute to long-term operational improvements.</li><li>Create training documentation and job aids for new tools, procedures, or systems introduced to the environment.</li></ul></li><li><strong>Leadership &amp; Professional Development</strong><ul><li>Serve as a technical resource and escalation point for entry-level team members, providing informal leadership and mentoring support.</li><li>Participate in cross-team meetings, offering NOC perspectives on operational impacts, monitoring needs, or deployment readiness.</li><li>Demonstrate ownership of assigned systems or regions, proactively ensuring their health, uptime, and documentation accuracy.</li><li>Continue professional development in areas such as networking (e.g., CCNA-level topics), broadcast engineering, or cloud systems (e.g., AWS fundamentals).</li></ul></li></ul><div><strong>Here's some experience we are seeking:&nbsp;</strong></div><ul><li>Associate’s degree in Broadcast Engineering, Networking, or Information Technology.&nbsp;</li><li>Industry certifications preferred (e.g., CompTIA Network+, SBE CBT).</li><li>2–4 years of experience in a NOC, broadcast, network support, or hybrid technical environment.</li><li>Proficiency in troubleshooting RF broadcast and IT infrastructure issues.</li><li>Familiarity with monitoring tools (e.g., SolarWinds, PRTG, Kybio) and alarm escalation.</li><li>Strong documentation skills, able to contribute to process guides and job aids.</li><li>Ability to mentor entry-level technicians and provide guidance in troubleshooting.</li><li>Solid teamwork and communication skills across broadcast, IT, and field engineering.</li><li>Demonstrated capacity to manage multiple incidents and prioritize effectively.</li><li>A collaborative and flexible style, with a strong service mentality. Need to be seen as a team player.</li><li>Excellent interpersonal skills with the ability to develop sincere business/ministry relationships.</li><li>Strong written and verbal communication and presentation skills.</li><li>Demonstrated commitment to the social sector with a passion for our mission and values.</li></ul><div><strong>What can we offer you?</strong></div><ul><li>Industry leading Medical, Dental &amp; Vision coverage</li><li>Short/long term disability and life insurance</li><li>Robust 401K with company match</li><li>Parental leave with Baby Bonding pay</li><li>Generous PTO, holiday and sick pay</li><li>Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more</li><li>Leadership and Career Development Programs</li></ul><div><strong>Why work for K-LOVE?</strong>&nbsp;</div><div>K-LOVE is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a singular radio station, K-LOVE today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. K-LOVE employs nearly 500 team members between its office in Nashville, TN and field locations around the country. You can view our mission and values here <a href="https://www.klove.com/about-us/mission">Mission, Beliefs &amp; Values.</a></div><div>&nbsp;</div><div>“As an Equal Opportunity Employer, K-LOVE makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and equal employment opportunities regardless of protected class, characteristic or status. However, K-LOVE is a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” <em>Therefore,</em> p<em>ursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), K-LOVE has the right to hire only candidates who agree with the Company’s Statement of Faith, Mission, Vision, and Values. Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.</em>”</div><div><br>&nbsp;<br><br></div>

NOC Technician II

<h3><strong>Your role, in a nutshell</strong></h3><div>Your main goal as a <strong>Support Coordinator</strong> is to ensure our customers have a smooth, positive experience using Tilma. You will be the primary point of contact for customer communication, managing incoming requests, coordinating support needs, and helping clients successfully adopt and use the platform.<br><br></div><div>This role sits at the intersection of customer support, project coordination, and customer success. You'll manage the support queue, communicate with clients about issues and requests, coordinate with our engineering team when technical work is required, and help ensure customers feel heard, informed, and supported.<br><br></div><div>A significant focus over the next year will be helping customers migrate from legacy products to our newer platform. Each migration follows a process that requires ongoing coordination between customers, technicians, reviewers, and engineers. You'll help keep projects moving by assigning work, tracking progress, coordinating reviews, communicating next steps, resolving issues, and ensuring launches happen smoothly and on schedule.<br><br></div><div>Success in this role means that customers receive timely responses, support requests don't fall through the cracks, migration projects move efficiently from planning to launch, and clients remain confident that Glass Canvas is helping them succeed.<br>‍<br><br></div><h3><strong>The Product</strong></h3><div>Our team started years ago with a vision of bringing beauty and innovation back to how we communicate the Gospel. For many years we operated as an agency, working with faith-based nonprofits to unlock ministry potential through marketing, strategy, branding, and digital tools. Over the past few years, we've seen a growing need from our clients, specifically in the Catholic Church, to better communicate and engage their audience online.<br><br></div><div>In response to this need, we've developed Tilma, a digital platform built for dioceses, parishes, and Catholic organizations to help them communicate more effectively, streamline operations, and engage their communities online.<br><br></div><div>While software is one of the ways we serve our clients, Glass Canvas remains focused on helping churches, ministries, and faith-based organizations thrive. We do this through a combination of consulting, strategy, creative services, and digital tools designed to support their mission.<br><br></div><div>Tilma is one expression of that mission: a platform built to help ministry leaders spend less time wrestling with technology and more time serving their communities. <a href="https://www.glasscanvas.io/">&nbsp;Learn more<br>‍<br></a><br></div><h3><strong>The Job</strong></h3><ul><li><strong>Contract Type:</strong> Part-Time</li><li><strong>Compensation:</strong> $28/hr<strong>‍</strong></li><li><strong>Location:</strong> Remote</li></ul><div><br></div><h3><strong>Primary Responsibilities:</strong></h3><ul><li>Serve as the primary point of contact for customer support, ensuring inquiries are addressed promptly and professionally.</li><li>Develop positive customer relationships through onboarding, training, regular follow-up, and proactive support.</li><li>Help customers successfully adopt and use the platform, ensuring they feel confident and well-supported.</li><li>Coordinate customer migrations to Tilma, including scheduling, communication, progress tracking, and project coordination.</li><li>Keep customers informed on issues, requests, project timelines, and key milestones.</li><li>Triage incoming client issues, feature requests, and feedback, gathering context from customers and coordinating with internal teams to ensure requests are clearly understood and addressed efficiently.</li><li>Contribute to customer retention and customer satisfaction by helping ensure a positive experience with Tilma.<br>‍</li></ul><h3><strong>Required Qualifications</strong></h3><ul><li>Canadian citizen or permanent resident.</li><li>Strong written and verbal communication skills.</li><li>Highly organized and detail-oriented.</li><li>Comfortable managing multiple projects and priorities simultaneously.</li><li>Strong customer service mindset and ability to build relationships.</li><li>Confident using software tools and learning new technology.</li><li>Able to work independently and follow through on commitments.</li><li>Professional, friendly, and empathetic in customer interactions.<br>‍</li></ul><h3><strong>Ideal Qualifications</strong></h3><ul><li>Previous experience in customer support, customer success, account management, project coordination, or operations.</li><li>Experience working with SaaS or technology products.</li><li>Familiarity with website platforms, content management systems, or digital products.</li><li>Experience managing projects and coordinating multiple stakeholders.</li><li>Experience working with churches, nonprofits, or mission-driven organizations.<br>‍</li></ul><h3><strong>Some other things you can expect during your time at Glass Canvas</strong></h3><ul><li>A fun, collaborative work environment.</li><li>Meaningful work serving churches and ministries.</li><li>Opportunities to shape and improve how we support our customers.</li><li>A lot of espresso...</li></ul>

Support Coordinator

<div><strong>Position Summary<br></strong>The Christian and Missionary Alliance (C&amp;MA) is seeking an experienced Tech Support Lead. This is a full-time position located in Reynoldsburg, Ohio. This position is under the direction of the Client Services Director and is responsible for providing advanced Help Desk support to C&amp;MA and district staff, resolving hardware, software, cloud service, and endpoint management issues. This role oversees the full lifecycle of PC and Mac client hardware, including vendor negotiations, purchasing, deployment, and asset tracking, while managing user identities, security policies, and device compliance through Microsoft Entra ID and Intune. The position also supports remote and hybrid workers, administers mobile device management, contributes to knowledge base development, monitors Help Desk performance metrics, and may serve as IT lead for the Biennial General Council. In the performance of these duties, this position will support the overall mission of the C&amp;MA as described below.</div><div><strong><br>Specific Duties</strong></div><div><strong>Help Desk &amp; End-User Support</strong></div><ul><li>Provides and oversees advanced IT Help Desk troubleshooting and support to all Alliance employees at the National Office (N.O.), to global workers, and to district employees who use technology services provided by the National Office technology group, primarily involving issues relating to company hardware, software, cloud services, and endpoint management, including resolving application-related support tickets using technical expertise and exceptional customer service skills</li><li>Monitors and reports on Help Desk ticket trends, SLA compliance, and service quality metrics</li><li>Identifies opportunities to streamline Help Desk workflows, automate repetitive support tasks, and refine standard operating procedures based on ticket trend analysis and end-user feedback</li><li>For employees in the field, reports and escalates systems-level or application-related programming issues to the appropriate technology team employees</li><li>Provides training and orientation to new N.O. employees both onsite and offsite, including remote/hybrid onboarding support</li><li>Assists or facilitates IT training classes, seminars, and cybersecurity awareness initiatives</li><li>Contributes to IT knowledge base documentation and self-service resources to improve first-contact resolution and reduce ticket volume</li><li>Prepares and delivers regular reports to IT management summarizing Help Desk performance, support trends, emerging issues, and recommendations for capacity, tooling, or process improvements</li><li>Maintains project updates and communications with vendors and members of the Alliance family</li><li>Continues professional development through education and training in emerging hardware, software, cloud, and security technologies</li><li>Occasional travel, after-hours, and weekend support may be required</li><li>Other tasks assigned as needed by IT leadership</li></ul><div><br></div><div><strong>Hardware &amp; Asset Management</strong></div><ul><li>Oversees PC and Mac client hardware strategy including research, evaluation, options, package composition, implementation, replacement, warranty fulfillment, budget planning, and and-to-end lifecycle management</li><li>Summarizes the above strategy and presents recommendations to higher levels of authority; participates in discussions based on recommendations, and executes the final decision, including making purchases; coordinates annual PC client purchase, including timing, vendor negotiations, and relationship development</li><li>Processes all PC and Mac purchases, ensuring device standards, documentation standards, and repeatable onboarding/offboarding processes</li><li>Installs, configures, and maintains computer hardware, software, and endpoint management profiles (e.g., Microsoft Intune) while moving the organization toward automated deployment</li><li>Tracks computer hardware, software licenses, warranties, and contracts in the IT asset tracking system</li><li>Maintains and facilitates relationships with software and hardware vendors and suppliers, including negotiations</li><li>Without oversight, coordinates with general accounting the reconciliation of assets for fiscal tracking and depreciation purposes</li></ul><div><br></div><div><strong>Identity, Security &amp; Endpoint Management</strong></div><ul><li>Participates in security compliance, including incident reporting/escalation expectations, a least-privilege mindset, and handling sensitive data</li><li>Manages user accounts, groups, security policies, and device objects in Microsoft Entra ID (Azure AD) and related identity platforms for Alliance employees and systems</li><li>Administers and maintains multi-factor authentication (MFA), conditional access policies, and endpoint compliance configurations</li><li>Manages and supports mobile device management (MDM) for organization-owned and BYOD mobile devices</li><li>Supports and troubleshoots VPN, remote desktop, and other remote access solutions for distributed and global workers</li></ul><div><br></div><div><strong>General Council IT Leadership</strong></div><ul><li>Coordinates with the National Office Council team to provide technology support per Council requirements</li><li>Provides set-up and technology support for various offices onsite (Office of the Corporate Secretary, etc.), and miscellaneous support as requested by Council lead</li><li>Leads all technology efforts concerning General Council including planning, IT personnel direction, and onsite IT technical decisions pre- and post-Council</li></ul><div><br></div><div><strong>The Christian and Missionary Alliance</strong> (The Alliance, the C&amp;MA) was birthed in 1887 from a vision of Pastor A. B. Simpson in New York City, who became heartbroken over the plight of the homeless, the immigrant, and the marginalized. Today, we share his passion to offer tangible help and lasting hope to the world’s neediest people.</div><div>We believe that from the beginning of time, God set in motion a loving plan for humanity that is carried out in each of us through the redemptive work of Jesus Christ. We believe the best way to see this plan fulfilled is by extending His love to those who have yet to experience it.</div><div>Through over 1,900 churches in the United States and nearly 700 workers in 70 countries, we pay forward the love of Jesus to suffering and overlooked people in our communities and throughout the world through a wide variety of developmental and compassionate care projects and initiatives.</div><div>Because the C&amp;MA is a Christ-centered global movement, we place a high value on employing a diverse, multicultural workforce to accomplish His Great Commission. Accordingly, we will be proactive throughout our hiring process to embrace and cultivate racial and ethnic diversity among our U.S. National Office staff.</div><div><strong><br>Requirements</strong></div><ul><li>Two-year or four-year college degree in a related field (Information Technology, Computer Science, or similar)</li><li>3+ years of IT support or help desk experience, with demonstrated progression from general troubleshooting to more complex technical problem-solving</li><li>Experience managing and supporting Windows and Mac endpoint environments, including hardware lifecycle management from procurement through retirement</li><li>Demonstrated experience administering Microsoft 365 services, cloud-based identity platforms (e.g., Microsoft Entra ID), and endpoint management tools (e.g., Microsoft Intune)</li><li>Experience mentoring, training, or providing technical guidance to junior support staff or end users, even in the absence of formal supervisory authority</li></ul><div><strong><br>Benefits</strong></div><ul><li>Salary range $59,000 to $69,000 per year</li><li>Health plan (medical/dental/vision/HSA)</li><li>Life Insurance</li><li>403(b) retirement plan with a percentage of employer matching</li><li>Retirement grant</li><li>Long-Term disability</li><li>Paid time off (vacation/holidays/personal days)</li><li>Sick time (accrues, with additional extended illness bank for rollover hours)</li><li>Other paid leave (compassionate care, jury duty, parental, etc.)</li><li>Employee assistance program</li></ul><div>&nbsp;</div>

Christian Technical Support Jobs

Explore top Christian Technical Support jobs at leading Christian tech companies, nonprofits, and churches.