Tyndale House Publishers is hiring a
Digital Product Operations Coordinator

📍 Carol Stream, IL - Hybrid

👤 Role Type: Full-time

💡 Desired Skills:

Product OwnerProduct ManagementCustomer SupportNonprofit

Tyndale House Publishers is building a new Digital Product vertical to drive significant revenue growth through innovative digital experiences. Building on the success of our Filament Bible platform, we’re seeking a Digital Product Operations Coordinator to manage day-to-day operations while our Digital Product Director focuses on strategy and new product development. This is a foundational role in an emerging team with growth potential. You’ll own operational excellence for our current digital products while building scalable processes to support ambitious expansion goals.

What You'll Do

Customer Experience & Support

Build customer support processes, documentation, and tools from the ground up
Analyze customer feedback for product insights and improvement opportunities
Coordinate with engineering on Zendesk integration for ticketing and knowledge management
Manage filament@tyndale.com and serve as primary digital product customer advocate
Interface with Tyndale’s customer service team to handle digital product escalations

Product Operations & Quality

Review and approve app updates against development tickets for functionality and design compliance
Monitor product analytics to track app health, user engagement, and growth metrics
Manage sprint planning, tracking, and execution coordination with offshore engineering team
Attend daily stand-ups and weekly sprint planning/review meetings
Ensure quality standards across all digital product releases

Content & Partnership Coordination

Manage content pipelines for Filament including reading plans, video content, and interactive visuals
Coordinate localization efforts with international partners (internal and external)
Oversee edition management for new print Bible integrations
Maintain content calendars and coordination with marketing & app releases
Coordinate with external product partners for content delivery and support

Process & System Development

Build operational documentation for customer-facing features and internal processes
Optimize Filament CMS workflows and user experience improvements
Manage email lists, surveys, and user engagement tools
Identify and implement analytics tools and reporting frameworks
Create scalable operational systems to support rapid growth

Skills and Qualifications Needed

Proven skill in operational coordination and execution across technical, content, or customer-facing domains
Active user of AI for increased productivity, skill enhancement, and experimental learning
Strong analytical skills with experience using data to drive decisions
Excellent written and verbal communication skills
Detail-oriented with ability to manage multiple projects simultaneously
Passion for Christian ministry and publishing mission. Personal alignment with and adherence to the Bible as God’s Word, and agreement with our Statement of Faith

Preferred Qualifications

Bachelor’s degree or equivalent experience
Experience with digital products, mobile apps, or SaaS platforms
Familiarity with project management tools and agile methodologies
Customer support or customer success experience
Experience coordinating with technical teams or vendors

After an initial training period, this role is open to a hybrid work schedule, which means you'll be given the flexibility to split time between working from home and in the office.

We want to hear more about you and what makes you a great fit for this particular role at Tyndale, so we highly recommend including a personally written cover letter that shows us the things that a resume and keyword generator cannot.

Tyndale has been repeatedly certified as a Best Christian Workplace. Learn more about us and what we believe at www.tyndale.com/our-mission.

The hiring range for this position is $50,000 to $65,000 annually. Actual offers will take into consideration the candidate’s education, experience, industry knowledge, technical skills, and other relevant factors. A summary of Tyndale’s comprehensive benefits can be found here: https://www.tyndale.com/careers/.