<h3><strong>About Subsplash</strong></h3><div>Subsplash is an exciting award-winning team of 280+ mission-driven people who are committed to our core values of humility, innovation, and excellence. Founded in 2005, we’ve remained family owned and operated while pioneering the market with the first ever church mobile app. Since then, we’ve been working together to build The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world. We find excitement in serving our 14,000+ clients, creating impactful products, and delighting the millions of people who use our platform every day. Subsplash has won awards for best mobile experience, been voted top 100 Washington's Best Workplaces by the Puget Sound Business Journal, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, we love making a lasting impact and a difference in our world.</div><div>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to Glassdoor and see for yourself!</div><div><br></div><h3>About the Team</h3><div>The IT Team at Subsplash is the foundation that maintains all the activities and services that are required to support business functions as well as ensuring proper security across all IT systems. We are passionately focused on delivering delightful support to our internal customers. We achieve this by providing robust day-to-day technical support that empowers our fellow Subsplash employees to perform their best work most often. Beyond daily technical support, our team handles crucial functions such as access management, user provisioning and deprovisioning, new hardware and software setup, and diligently works to keep our dues and subscription spend under budget.</div><div><br></div><h3>About the Role</h3><div>The IT Support Engineer is a high-impact role designed to bridge the gap between technical execution and strategic IT operations. Reporting to the Sr. Director of Risk, Compliance &amp; IT, your goal is twofold: provide expert Tier 3 support and, more importantly, pioneer the automated solutions that eliminate recurring issues. You will be the problem-solver who looks at our 4,000+ annual tickets as data points to automate out of existence, rather than just tickets to solve. The secret to this team's success lies in being exceptionally thorough and organized, while maintaining a high level of energy and enthusiasm, and this role embodies these qualities and serves as a model for the team.</div><div><br></div><h3><strong>Compensation</strong></h3><ul><li>The total compensation for this position is between $90,000-$96,000/yr depending on experience level.</li></ul><div><br></div><h3><strong>Hours</strong></h3><ul><li>This role follows a standard schedule of 8:30 AM – 5:00 PM Pacific Time. To ensure strong collaboration and team alignment, we’re prioritizing candidates who are either located in the Pacific Time Zone or are able to work these hours consistently without scheduling conflicts.</li></ul><div><br></div><h3><strong>Essential Functions of This Role:</strong></h3><div><strong>1. Systemic Automation &amp; Scaling</strong></div><ul><li><strong>Identity Lifecycle Management:</strong> Lead the administration of <strong>Okta</strong> and <strong>Google Workspace</strong>. Architect automated provisioning/deprovisioning workflows to ensure security and a "Day 1 ready" onboarding experience.</li><li><strong>Zero-Touch Deployment:</strong> Own the <strong>Jamf Pro/Intune</strong> environment to maintain a Zero-Touch hardware lifecycle, ensuring devices ship directly to users and configure themselves without manual IT intervention.</li><li><strong>Workflow Automation (iPaaS):</strong> Identify and implement automation opportunities using tools like <strong>Zapier or Workato</strong> to bridge gaps between HRIS, Identity, and Communication platforms.</li><li><strong>Ticket Deflection:</strong> Proactively identify ticket clusters and implement technical solutions, such as AI-powered Slack bots or API-based scripts, to increase ticket deflection and empower user self-service.</li><li><strong>Endpoint Health:</strong> Manage the deployment and health of our security stack via MDM. Act as the internal point of contact for our <strong>MDR provider</strong>, assisting in the remediation of flagged endpoint vulnerabilities.</li></ul><div><br><strong>2. Advanced Support &amp; Shift Ownership</strong></div><ul><li><strong>PT Operational Coverage:</strong> Provide dedicated IT support and oversight during Pacific Time business hours, ensuring consistent service levels for our remote workforce after the ET team concludes their day.</li><li><strong>Advanced Technical Resolution:</strong> Serve as a lead technical resource for intricate software, hardware, and SaaS connectivity challenges, utilizing deep diagnostics to find permanent solutions for remote users.</li><li><strong>Virtual Asset Management:</strong> Oversee the remote hardware lifecycle and vendor relationships, ensuring hardware procurement and shipping processes are efficient and within budget.</li><li><strong>Digital "Concierge" Support:</strong> Provide high-energy, delightful technical support via Slack, web, and remote-access tools, maintaining a strong connection with a distributed team.</li></ul><div><br><strong>3. Documentation &amp; Mentorship</strong></div><ul><li><strong>Standardization:</strong> Develop the source of truth for IT processes. Create technical documentation and SOPs that ensure operational consistency across all time zones.</li><li><strong>End-User Empowerment: </strong>Design and deliver remote training programs that teach users how to leverage our tech stack effectively, reducing "how-to" inquiries and empowering self-reliance.</li></ul><div><br></div><h3><strong>Required Education and Experience:</strong></h3><ul><li><strong>Experience:</strong> 5+ years of progressive IT experience, with a focus on supporting fully remote or distributed teams.</li><li><strong>Identity Management:</strong> Deep hands-on experience with <strong>Okta</strong> (IdM/SSO) in a production environment.</li><li><strong>MDM Expertise:</strong> Proficiency in <strong>Jamf Pro</strong> or <strong>Microsoft Intune</strong> for remote endpoint management.</li><li><strong>AI &amp; Automation:</strong> Demonstrated ability to use <strong>AI tools</strong> (e.g., ChatGPT, Copilot, or specialized IT bots) to streamline workflows and a proficiency in scripting (<strong>Bash or Python</strong>) to eliminate repetitive tasks.</li><li><strong>Technical Breadth:</strong> Expert-level support for <strong>macOS</strong> and <strong>Google Workspace</strong>; comfortable supporting Windows as needed.</li></ul><div><br></div><h3><strong>Desired Qualifications:</strong></h3><ul><li><strong>Advanced Certifications:</strong> <strong>Jamf Pro (300 or higher)</strong>, <strong>Okta Certified Administrator</strong>, or specialized security certifications (e.g., <strong>SC-300</strong>, <strong>GCW</strong>).</li><li><strong>Infrastructure as Code &amp; Logic:</strong> Familiarity with automation logic or low-code platforms (e.g., <strong>Workato, Zapier, Rewatch, or Tines</strong>) to create "self-healing" IT workflows.</li><li><strong>Implementation:</strong> Hands-on experience deploying or tuning <strong>AI-powered service desk tools</strong> (e.g., Rovo, Gemini, or specialized LLM-based integrations) to drive ticket deflection.</li><li><strong>Security Frameworks:</strong> Practical knowledge of <strong>SOC2, ISO 27001, or NIST</strong> standards, specifically regarding how IT operations support remote-first compliance.</li></ul><div><br></div><h3><strong>Location</strong></h3><div>Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div><br>AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.<br><br>We are not sponsoring relocation for this role so unfortunately, if you do not <strong>currently </strong>reside in one of these states, we are unable to consider your application.</div><h3><br><strong>Benefits</strong></h3><div>Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, short and long term disability and life insurance all free of charge, Competitive Compensation, 401k Matching, Professional Development, Top of the Line Equipment, Referral Program, Parental Leave, Family-Friendly Culture, and the chance to work side-by-side with thought leaders in emerging tech</div>

IT Support Engineer

<div>Tyndale House Publishers is building a new Digital Product vertical to drive significant revenue growth through innovative digital experiences. Building on the success of our Filament Bible platform, we’re seeking a <strong>Digital Product Operations Coordinator</strong> to manage day-to-day operations while our Digital Product Director focuses on strategy and new product development. This is a foundational role in an emerging team with growth potential. You’ll own operational excellence for our current digital products while building scalable processes to support ambitious expansion goals.</div><div><br></div><div><br></div><div><strong>What You'll Do</strong></div><div><strong>Customer Experience &amp; Support</strong></div><ul><li>Build customer support processes, documentation, and tools from the ground up</li><li>Analyze customer feedback for product insights and improvement opportunities</li><li>Coordinate with engineering on Zendesk integration for ticketing and knowledge management</li><li>Manage filament@tyndale.com and serve as primary digital product customer advocate</li><li>Interface with Tyndale’s customer service team to handle digital product escalations</li></ul><div><strong>Product Operations &amp; Quality</strong></div><ul><li>Review and approve app updates against development tickets for functionality and design compliance</li><li>Monitor product analytics to track app health, user engagement, and growth metrics</li><li>Manage sprint planning, tracking, and execution coordination with offshore engineering team</li><li>Attend daily stand-ups and weekly sprint planning/review meetings</li><li>Ensure quality standards across all digital product releases</li></ul><div><strong>Content &amp; Partnership Coordination</strong></div><ul><li>Manage content pipelines for Filament including reading plans, video content, and interactive visuals</li><li>Coordinate localization efforts with international partners (internal and external)</li><li>Oversee edition management for new print Bible integrations</li><li>Maintain content calendars and coordination with marketing &amp; app releases</li><li>Coordinate with external product partners for content delivery and support</li></ul><div><strong>Process &amp; System Development</strong></div><ul><li>Build operational documentation for customer-facing features and internal processes</li><li>Optimize Filament CMS workflows and user experience improvements</li><li>Manage email lists, surveys, and user engagement tools</li><li>Identify and implement analytics tools and reporting frameworks</li><li>Create scalable operational systems to support rapid growth</li></ul><div><br></div><div><strong>Skills and Qualifications Needed</strong></div><ul><li>Proven skill in operational coordination and execution across technical, content, or customer-facing domains</li><li>Active user of AI for increased productivity, skill enhancement, and experimental learning</li><li>Strong analytical skills with experience using data to drive decisions</li><li>Excellent written and verbal communication skills</li><li>Detail-oriented with ability to manage multiple projects simultaneously</li><li>Passion for Christian ministry and publishing mission. Personal alignment with and adherence to the Bible as God’s Word, and agreement with our <a href="https://tynadmin.tyndale.com/wp-content/uploads/Statement-of-Faith.pdf">Statement of Faith</a></li></ul><div><br></div><div><strong>Preferred Qualifications</strong></div><ul><li>Bachelor’s degree or equivalent experience</li><li>Experience with digital products, mobile apps, or SaaS platforms</li><li>Familiarity with project management tools and agile methodologies</li><li>Customer support or customer success experience</li><li>Experience coordinating with technical teams or vendors</li></ul><div><br></div><div>After an initial training period, this role is open to a hybrid work schedule, which means you'll be given the flexibility to split time between working from home and in the office.</div><div><br></div><div>We want to hear more about you and what makes you a great fit for this particular role at Tyndale, so we highly recommend including a personally written cover letter that shows us the things that a resume and keyword generator cannot.</div><div><br></div><div>Tyndale has been repeatedly certified as a Best Christian Workplace. Learn more about us and what we believe at www.tyndale.com/our-mission.</div><div><br></div><div>The hiring range for this position is <strong>$50,000 to $65,000 annually</strong>. Actual offers will take into consideration the candidate’s education, experience, industry knowledge, technical skills, and other relevant factors. A summary of Tyndale’s comprehensive benefits can be found here: https://www.tyndale.com/careers/.&nbsp;</div>

Digital Product Operations Coordinator

<div><strong>Job description</strong></div><div>The role of Content Specialist – Production on the Content Operations team ensures the smooth, organized, and timely execution of all video and media production projects across Amazing Life, while leading key initiatives with strong, cross-functional collaboration. This role bridges Content Operations with all departments that rely on production—ensuring that Amazing Life creative, curriculum, and marketing content is prepared, filmed, and delivered with excellence across every platform. This role serves as a key advocate and translator between teams — connecting creative intent, production workflows, and final deliverables to all relevant stakeholders.<br><br>This role will lead and support cross-functional and creative initiatives that originate from ALF leadership or partner teams—often owning special production projects that help launch or elevate products, curriculum, events, and campaigns. These initiatives unify content, creative, and production resources to deliver high-quality and cohesive media experiences. While production is the primary focus, this role may also support additional content-related needs such as quality control reviews, curriculum fixes stemming from Customer Success, and broader content operations projects.<br>This job is inclusive, but not limited to, the following responsibilities as we continue to grow from a start-up culture to a world-class organization.<br><br><strong>Key Responsibilities:<br>Production Scheduling &amp; Coordination:<br></strong>- Build, maintain, and communicate all shoot calendars, ensuring alignment with curriculum and cross-functional timelines.<br>- Schedule production resources (crew, equipment, studio space, locations) and confirm availability in advance.<br>- Manage production requests from across the organization, balancing recurring curriculum shoots and one-off creative projects.<br><br><strong>Pre-Production Planning:<br></strong>- Review project intakes from Marketing, Leadership, and other teams, confirming clarity of scope, timeline, and deliverables.<br>- Ensure scripts, shot lists, talent, looks, tone, and creative materials are finalized and approved in time for pre-production deadlines.<br>- Maintain communication between content creators, production, and post-production to prevent last-minute gaps.<br><br><strong>Production Execution Support:<br></strong>- Serve as the production team’s primary operational partner during shoots — ensuring call sheets, schedules, and resource lists are accurate and distributed.<br>- Track daily production progress and update timelines or Monday.com boards as shoots progress.<br>- Anticipate potential conflicts or delays and communicate adjustments to all affected stakeholders.<br><br><strong>Post-Production Coordination:<br></strong>- Track editing timelines and confirm post-production teams have all footage, assets, and direction needed to complete projects.<br>- Ensure editors receive clear project handoffs (file locations, naming conventions, deliverable lists).<br>- Follow up through completion — confirming final files are delivered to content or marketing teams on schedule.<br><br><strong>Cross-Functional Intake Management:<br></strong>- Manage all incoming production requests from internal teams via the established intake process.<br>- Evaluate each request for scope, priority, and resource availability before assigning to the production queue.<br>- Communicate progress, blockers, and completion status for all production projects in Monday.com.<br><br><strong>Process &amp; System Stewardship:<br></strong>- Maintain organization and visibility within Monday.com and shared file systems.<br>- Document production workflows, templates, and best practices.<br>- Continuously identify and implement process improvements for smoother coordination and better communication between teams.<br><br><strong>Key Skills:<br></strong>- Strong organizational and project management skills in creative or production environments.<br>- Excellent communication and coordination across departments (Content, Marketing, Production, and Customer Success).<br>- Ability to manage multiple concurrent shoots, projects, and production timelines.<br>- Detail-oriented with strong follow-through and accountability.<br>- Skilled at translating creative direction into actionable next steps.<br>- Proficiency in Monday.com, Slack, Google Drive, and common production scheduling or asset management tools.<br>- Calm and solutions-oriented under shifting priorities and tight deadlines.<br><br><strong>Requirements:<br></strong>- 2+ years of creative project management, production or project coordination experience in a film, media, or creative operations setting.<br>- Exceptional attention to detail and follow-through.<br>- Comfortable working cross-functionally in a fast-moving environment.<br>- Ability to manage multiple priorities at once while maintaining accuracy.<br>- In-office in Plano, TX (4 days/week) with occasional travel.<br>- Strong collaboration skills<br><br><strong>Bonus:<br></strong>- Experience with pre-production scheduling, production logistics, and/or post-production management.</div>

Content Project Specialist (Production)

<h3><strong>About Planning Center</strong></h3><div>Planning Center, established in 2006, has grown to support over 90,000 churches worldwide. As an independent company, we pride ourselves on being debt-free with no outside investors. Churches use our tools to communicate and connect with their congregations, organize information, and coordinate events. We’re committed to building great products that solve real problems using web and mobile products.</div><div><br>Our team enjoys the flexibility of remote work, utilizing tools like Asana, Slack, Notion, and Zoom for collaboration. We gather three times a year at our main office in Carlsbad, CA, fostering our work relationships.</div><div><br><strong>About the Work</strong></div><div>Planning Center is looking for a Community Manager to support and grow our online communities. This role focuses on stewarding our Circle community as the primary space for customers to learn, connect, and engage, while also maintaining our Facebook community and coordinating across social platforms. Candidates should be strong communicators who can balance day-to-day community operations with cross-functional collaboration.<br><br></div><div><strong>Responsibilities</strong></div><ul><li>Monitor and respond to member questions, posts, and comments across Circle, Facebook, Instagram, YouTube, and LinkedIn, ensuring timely follow-up directly or by coordinating with appropriate teams</li><li>Moderate discussions and enforce community guidelines; escalate high-engagement or contentious situations as needed</li><li>Manage Circle platform operations including user accounts, integrations, and data integrity</li><li>Coordinate content calendars with Marketing and Training teams; collaborate on promotional content for community events</li><li>Support learning programs including courses, webinars, and community sprints</li><li>Identify and escalate trending customer issues or sentiment to relevant teams</li><li>Document processes and maintain community operations for team reference</li></ul><div><br><strong>Who We Look For</strong></div><div>The best fits for any role on the Planning Center team are people embodying our <strong>Core Values:</strong></div><ul><li><strong>Engage with Humility -</strong> We actively participate with openness and receptiveness. We are ready to listen, learn, and speak thoughtfully and kindly—regardless of skill level, expertise, or place on the org chart.</li><li><strong>Invest in our team -</strong> We give our time and energy to our team’s success—improving collaboration with effective communication, making space for diverse perspectives, sharing knowledge, and asking questions.</li><li><strong>Do Our Best Work -</strong> We aspire to do our best possible work—continually looking for ways to improve the quality of our individual output and contribute to our team's overall success and growth.</li><li><strong>Focus on Customer Impact -</strong> We advocate for our customer’s best interests in our decision-making—we can trace the goal of every project back to creating positive value for our customers.</li><li><strong>Think Holistically, Work Iteratively -</strong> We focus on taking practical steps towards our goals with an awareness of the broader context—thinking big, working small.</li></ul><div><br>We believe the strongest teams comprise people with diverse backgrounds and experiences, and we are committed to cultivating that diversity here at Planning Center. We're building an inclusive, supportive place for you to do your best work.<br><br></div><div>Beyond your impressive background, you also bring the following:</div><ul><li>Strong written communication skills with a warm, clear voice that represents Planning Center well</li><li>Ability to de-escalate difficult situations and respond to frustrated community members with empathy and professionalism</li><li>Comfort managing multiple platforms and coordinating across teams without direct authority</li><li>Analytical mindset with the ability to spot trends and surface insights to leadership</li><li>Sound judgment about when to handle situations independently versus when to escalate</li><li>Detail-oriented approach to community operations, documentation, and follow-through</li><li>Proactive problem-solving skills with a willingness to improve processes</li><li>Adaptability and openness to feedback, coaching, and continuous learning</li><li>Comfort with ambiguity and ability to work independently with limited daily oversight</li></ul><div><br><strong>The Hiring Process</strong></div><div>During the hiring process, you’ll have a chance to interact with several members of our team. We strongly encourage you to bring any questions to anybody you interact with. You’re interviewing us as much as we’re interviewing you.</div><div><br>Applications will be accepted until <strong>January 30, 2026 at 8:00am PT</strong>. Please note that we may not reach out about next steps until after the application window closes.&nbsp;</div><div>Below is an outline of the steps in our hiring process.</div><div>&nbsp;</div><ul><li><strong>Step One</strong>: Apply with a resume and complete the application questions so we can learn more about your background and experience<br><em>Our application questions are a chance for us to get to know you, so feel free to answer them the way you might in a cover letter and in your own words.</em></li><li><strong>Step Two</strong>: Initial phone screen with our Talent Acquisition Manager to get to know one another and discuss work and culture</li><li><strong>Step Three</strong>: If selected to move forward, an invitation to an take-home assessment to get a rough understanding of your skills and experience</li><li><strong>Step Four</strong>: Team Interview- In this step, you’ll meet with a few members of the team. We’ll ask questions to learn more about your experience and what draws you to this team.&nbsp;</li><li><strong>Step Five</strong>: Pending all goes well, we'll extend an offer</li></ul><div><br><strong>Requirements</strong></div><ol><li>Reside in the United States</li><li>Eligible to work in the United States (<em>we are currently </em><strong><em>unable</em></strong><em> to offer employment to those with H-1B visas</em>)</li><li>Be willing to travel three times each year to connect with the rest of the team</li><li>2+ years experience in community management, customer success, online education coordination, or related roles</li><li>Experience supporting online communities&nbsp;</li><li>Strong written communication skills&nbsp;</li><li>Facilitation and de-escalation skills</li><li>Availability during US business hours</li><li>Experience with modern community platforms. Circle experience is a plus!&nbsp;</li><li>Ability to coordinate across multiple teams</li></ol><div><br><strong>Benefits and Compensation</strong></div><div><br>We love our team—it’s one of the core pillars that guides how we work every day. That’s why we invest deeply in your well-being, growth, and balance. Here are some highlights (you can explore all our benefits <a href="https://www.planningcenter.com/careers">here</a>):</div><div><br><strong>Get paid:</strong><br>We offer competitive pay no matter where you live. We also contribute to your 401(k), provide a charitable giving match of up to $2,000 per year, offer a generous allowance for continued education, and include a coworking stipend. The annual salary range for this position is $71,000 - $100,700.</div><div><br><strong>Be healthy:</strong><br>You’ll receive generous paid sick and vacation time, $200 per month for physical fitness and mental health, and 95% medical plus 100% dental premium coverage.</div><div><br><strong>Get out:</strong><br>Enjoy paid Fridays for the entire year! We also offer a month-long sabbatical every five years, a week off between Christmas and New Year’s, a week each year to serve with a globally focused non-profit, and two weeks of paid vacation (increasing to three over time).</div>

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