Seed Company is hiring a
System Administrator

Scope

The purpose of this role is to keep technology and all end users, both internal and external, working with as much uptime as possible and with minimal interruptions caused by technology issues. When a technical issue arises, the candidate responds quickly and effectively to staff while providing excellent customer service. This role serves as the face of the organization’s technology services to its users.

Essential Functions

• Implement and execute Seed Company-defined ITIL best practices.
• Administer and support the organization’s collaboration tools, including Microsoft 365, SharePoint, and Google Workspace environments.
• Support, maintain, and administer the organization’s cloud-based services.
• Support office and remote staff in both Mac and Windows environments.
• Provide technical solutions for hardware, software, network, licensing, access, and permissions issues for end users.
• Be available to respond quickly and effectively to the needs of the business.
• Resolve hardware, software, and system issues, escalating to the technical lead as necessary. Manage intake of Help Desk requests and provide technical support for troubleshooting issues.
• Maintain documentation and a knowledge base of known solutions. Leverage artificial intelligence and self-service capabilities within Help Desk tools where appropriate.
• Maintain SaaS and on-premises systems, including updates, security patches, and device management solutions such as JAMF and Intune.
• Perform network infrastructure troubleshooting, including Meraki switches, wireless access points, AWS instances, and VPCs.
• Install, maintain, and support office technology for conference rooms, office displays, web meetings, telephony, and audiovisual systems.
• Provide end-user audiovisual support during critical meetings and webinars as needed.
• Provision laptops and ensure internet and power connectivity to support Seed Company staff.
• Work with team members to ensure documentation is accurate, clear, and easy to use.
• Provide end-user support for Seed Company-developed products as well as third-party products and services.

Supervisory Responsibility

No supervisory responsibilities.

Other Duties

• Provide input to help influence and improve ITIL best practices.
• Attend and participate in meetings and task force groups as directed, while maintaining the required level of knowledge regarding operating procedures, requirements, processes, and policies.
• Lead and/or participate in projects or task force groups focused on issues with organization-wide impact.
• Perform or assist with other assignments as required or directed.

Work Environment

This job operates in a professional office environment.

Physical Demands

Occasionally required to lift computer systems weighing up to 10 pounds.

Travel

No travel required.

Qualifications

• Strong faith in Jesus Christ as Savior and a God-honoring lifestyle.
• Passion for the Word of God and providing the Word to every people group.
• Commitment to championing Seed Company’s vision, mission, and values.
• Bachelor’s degree in Computer Science or a related field and 3-5 years of relevant experience.
• Friendly, approachable personality with a strong desire to help users with their technology needs.
• Prior experience with Mac, Windows, iOS, and audiovisual technology.
• Experience supporting Meraki/Cisco network infrastructure.
• Experience troubleshooting end-user technology issues quickly and effectively.
• Strong understanding of technology trends and the ability to apply relevant solutions at Seed Company.
• Ability to build relationships with IT vendors to ensure an excellent level of service.
• Preferred certifications include ITIL Service Management, AWS certifications, Cisco CCNA, and CompTIA Network+.