Guide Success Manager

Location: Hybrid

Job Type: Part-time leading to Full-Time (40 hours per week)

Reports To: CEO

About Forte

At Forte, we’re on a mission to revolutionize mental fitness in industries that often go underserved—faith leaders, teachers, healthcare workers, restaurant staff, and more. We believe everyone deserves the opportunity to thrive both professionally and personally, and we’re building a platform that contributes to make that possible. With Forte, employees have unlimited, confidential 1:1 access to certified Guides through personalized audio conversations—empowering them to navigate life’s challenges and flourish in their roles.

As a Seed-stage start-up and public benefit company, we’re growing fast and constantly innovating. This is a place where passionate people come together to create real change, and we’re just getting started. If you’re excited about transforming mental wellness and being part of something bigger, Forte is the place for you!

Forte’s Mission: Our mission is to help people unlock their unique Contribution.

Forte’s Vision: To transform humanity from merely surviving to thriving.

Forte’s Values:

Free Your Contribution
Observe Curiously
Ruthlessly Eliminate Hurry
Take Meaningful Risk
Excel with Humility

Learn More

Company Website: https://getforte.com and https://www.getforte.com/faith
About our Guides | Video: https://vimeo.com/878059506

About the Role

As the Guide Success Manager, you will play a crucial role in shaping the experience and success of Forte Guides, overseeing every stage of their journey from recruitment to off-boarding. More than just a people manager, you are a champion for Guides—ensuring they thrive while building scalable systems that enhance their engagement and impact. Reporting directly to the Head of Platform Experience, you will work closely with the Head of Wellbeing and Forte’s Chief Guide to refine and scale operations, drive strategic improvements, and elevate the Guide experience within our platform.

This role is ideal for a leader who blends operational expertise with deep empathy. You are a natural problem-solver who thrives in a fast-moving startup environment, excels at clear and thoughtful communication, and can execute with both precision and agility. Your ability to innovate, adapt, and refine processes will be essential in meeting the evolving needs of our Guides and platform.

We are looking for a results-driven leader with experience in mental wellness, SaaS product and technology, and program operations. You take ownership, lead with energy and empathy, and are committed to creating a world-class Guide program that scales effectively.

See the full Job Description here: https://getforte.notion.site/gsm

Forte

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