<div>Since 1979 Joni and Friends has committed to reaching and serving people with disabilities with practical help and the saving love of Jesus.<br><br></div><div>The Joni and Friends International Disability Center in Agoura Hills, California serves as the administrative hub for ministry programs around the world. With every wheelchair and Bible delivered, every retreat and respite event held, and every church mobilized to integrate and honor people with disabilities, Joni and Friends follows the call of Jesus found in Luke 14:<br><br></div><div>“Go out quickly into the streets and alleys of the town and bring in the poor, the crippled, the blind, and the lame.… Go out to the roads and country lanes and compel them to come in, so that my house will be full” (Luke 14:21, 23, NIV).</div>

<div><strong>Duties</strong></div><div>Under the supervision of the Vice President, IT Services, support the overall objectives of Joni and Friends’ IT Services department. Perform duties and responsibilities including, but not limited to:<br><br></div><div><strong>1. Salesforce Administration<br>&nbsp; &nbsp; &nbsp;</strong>a. Serve as primary system administrator for the Salesforce.com environment<br>&nbsp; &nbsp; &nbsp;b. Perform Salesforce configuration and customization to support process automation</div><div>&nbsp; &nbsp; &nbsp;c. Handle all administrative functions including user account maintenance, reports and dashboards,<br>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;workflows and other routine tasks<br>&nbsp; &nbsp; &nbsp;d. Coordinate the evaluation, scope and completion of new development requests and projects<br>&nbsp; &nbsp; &nbsp;e. Support processes promoting data integrity, data governance, and compliance<br>&nbsp; &nbsp; &nbsp;f. Act as Security administrator and drive security architecture and data protection<br>&nbsp; &nbsp; &nbsp;g. Work independently with members of the user community to define and document development<br>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;requirements<br>&nbsp; &nbsp; &nbsp;h. Develop and maintain effective documentation on configuration changes, integrations, and<br>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;processes</div><div><strong>2. Software Systems Administration</strong><br>&nbsp; &nbsp; &nbsp;a. Security Administration of major software systems used by organization<br>&nbsp; &nbsp; &nbsp;b. Administration of managed packages, cloud-based SAAS and systems integrated with Salesforce<br>&nbsp; &nbsp; &nbsp;c. Complete training or self-study to gain knowledge and/or certifications for new software systems to allow proper administration<br>&nbsp; &nbsp; &nbsp;d. Lead and guide vendor engagement for enhanced services and support of systems<br><br><strong>3. Training</strong><br>&nbsp; &nbsp; &nbsp;a. Communicate and train staff on new programs, upgrades and processes<br>&nbsp; &nbsp; &nbsp;b. Help develop and maintain department policies, SOPs and documentation<br><br><strong>4. Additional duties</strong><br>&nbsp; &nbsp; &nbsp;a. Remain current with industry related technology standards and best practices<br>&nbsp; &nbsp; &nbsp;b. Participate in strategy planning and implement solutions for new or improved IT infrastructure and software systems<br>&nbsp; &nbsp; &nbsp;c. Vendor management for outsourced services and support of IT systems<br>&nbsp; &nbsp; &nbsp;d. Lead projects and assignments to support the overall IT strategic plan<br>&nbsp; &nbsp; &nbsp;e. Complete or participate in annual audits of IT Systems, Infrastructure and Security<br>&nbsp; &nbsp; &nbsp;f. Occasional travel may be required<br><br><strong>5. Other duties and projects as assigned by supervisor to support department and organizational needs</strong></div><div><br><strong>Qualifications</strong></div><ul><li>Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith</li><li>Desire to serve in a growing and dynamic Christian service ministry</li><li>A Bachelor’s degree in Computer Science or Information Technology preferred or Associate’s degree and 3 or more years of relevant work experience required</li><li>Salesforce Administrator Certification required</li><li>3+ years of relevant hands-on Salesforce configuration experience</li><li>Experience with custom Apex coding</li><li>Deep expertise with flows, process builder, skills-based routing, queue-based routing, email-to-case, web-to-case and other advanced Salesforce platform features</li><li>Proven experience integrating applications and business systems to Salesforce</li><li>Capable of making recommendations on tools that will provide better user experiences</li><li>Knowledge of Release Management, Application Lifecycle Management, Development Lifecycle and Deployment Best Practices and Governance</li><li>Excel in a collaborative environment - working with all levels of personnel and stakeholders&nbsp;</li><li>Strong team player with ability to develop effective working relationships across the organization and meet the requirements of the department and ministry</li><li>Ability to be flexible and manage multiple projects and competing priorities while meeting deadlines&nbsp;</li><li>Results-driven with strong attention to detail</li><li>Strong communication skills - both written and oral</li><li>Good judgment required in recognizing and maintaining confidentiality of sensitive information</li><li>Must be reliable, cooperative, flexible, and exhibit initiative</li><li>Must support a flexible schedule and work evening/weekend hours when needed</li><li>Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook, and the Internet</li><li>Understanding of Christian ministry and specifically Joni and Friends is desirable</li></ul><div><br>Compensation for this position is $78,000 - $85,000 in Agoura Hills, CA .&nbsp; We are open to remote candidates within the United States, and the salary may be different based on the city/state in which you work.<br><br></div><div>Prior to applying for any position with Joni and Friends, all applicants must review our <a href="https://www.joniandfriends.org/about/what-we-believe/">Statement of Faith</a> and Mission Statement (below).<br><br></div><div><strong>MINISTRY LIFE:<br></strong><br></div><div>Joni and Friends desire is to glorify God in the way we conduct ourselves, and in the work we do. Employment at Joni and Friends is not just a job but a calling from God to serve and share the gospel with people living with disabilities. We desire to see the local church become a place of belonging for every family living with disabilities. We want every employee to excel in their walk with Christ and at their job. We purposely create a ministry-wide prayer life environment and offer leadership, and general training to help employees “Lead like Jesus*” and perform their work with excellence.<br><br></div><div><strong>CHRISTIAN DISABILITY MINISTRY ENGAGEMENT:<br></strong><br></div><div>Every employee at Joni and Friends, regardless of their specific role is expected to grow and develop as a Christian Disability Ministry Leader (CDML). This implies a continuous journey of learning and involvement, where employees engage not only in Joni and Friends’ programs but also extend their ministry efforts to their local Christ-honoring churches. This core competency includes:<br><br></div><div><strong>Active Participation</strong> – Actively participate in ministry, both within the organization and their local Christ-honoring churches (if possible and to what degree they are able), advocating for participation of people with disabilities<br><br></div><div><strong>Continuous Growth </strong>– Besides Lead Like Jesus and Beyond Suffering trainings, continue to develop in the realm of disability ministry<br><br></div><div><strong>Culture of Belonging Approach</strong> – Encourage a culture of belonging ensuring that the needs of the disability community are addressed with grace and understanding<br><br></div><div><strong>Integration of Faith and Work</strong> – Ensure that Christian values are a driving force in all aspects of work<br><br></div><div><strong>Below outlines the Biblical Commission, Vision, Mission, and Values of Joni and Friends which employees are required to believe and uphold.<br></strong><br></div><div><strong>BIBLICAL COMMISSION:<br></strong><br></div><div>“Go out quickly in the streets and alleys of the town and bring in the poor, the crippled, the blind and the lame…go out to the roads and country lanes and compel them to come in, so that my house will be full.” Luke 14:21-23 (NIV)<br><br></div><div><strong>VISION:<br></strong><br></div><div>“A world where every person with a disability finds hope, dignity, and their place in the body of Christ.”<br><br></div><div><strong>MISSION:<br></strong><br></div><div>“To glorify God as we communicate the Gospel and mobilize the global church to evangelize, disciple and serve people living with disability.”<br><br></div><div>VALUES:<br><br></div><ol><li>Honor God in everything we do</li><li>Build relationships based on trust and respect</li><li>Maintain integrity and excellence in programs and services</li><li>Practice responsible stewardship</li></ol><div><br><strong>* Lead Like Jesus is a course of study provided to all employees and is based on the book written by Ken Blanchard and Phil Hodges of the same name. The Lead Like Jesus course is the model which governs our ministry culture and contributes significantly to Joni and Friends maintaining its certification as a “Best Christian Workplace” according to surveys by the Best Christian Workplace Institute (BCWI).</strong></div>

Salesforce System Administrator

<div>This is a remote position.<br><br></div><div><strong>Duties: </strong><br>Under the supervision of the Email Marketing &amp; Automation Manager, support the overall objectives of Joni and Friends’ Marketing department. Perform duties and responsibilities including, but not limited to:</div><ol><li><strong>Email Marketing</strong><ol><li>Provide direction and recommendations for regional email marketing campaigns including overall strategy, best practices, audience segmentation, and testing</li><li>Assist with cultivation of constituents for future U.S. Ministries fundraising and volunteer engagement opportunities</li><li>Build and send emails in Marketing Cloud including newsletters, fundraising appeals, event promotions, volunteer recruitment, and others</li><li>Assist with the implementation of Classy autoresponder emails</li><li>Optimize email KPIs including inbox deliverability, data feeds, and mobile metrics; cultivate growth by finetuning segment lists based on behaviors</li><li>Guide U.S. Ministries teams in utilizing Salesforce to send emails to constituents</li><li>Create templates for Salesforce Send List emails as requested</li><li>Maintain documentation of processes, streamlining to improve efficiencies</li><li>Skilled in content-based A/B testing</li></ol></li><li><strong>Data Analysis</strong><ol><li>Analyze email metrics to evaluate success</li><li>Guide U.S. Ministries staff in the development of action plans for future campaigns</li></ol></li><li><strong>Industry Knowledge and Advancements</strong><ol><li>Stay current on industry trends related to marketing strategies and innovation; maintain expert status on Marketing Cloud and journey mapping</li><li>Recommend new tools to enhance cultivation, engagement, and customization</li><li>Cross-Functional Teambuilding:<strong> </strong>Participate in cross-functional teams as requested to build synergy with Development and Marketing professionals. These teams will be tasked with brainstorming new strategies and test models, as well as joint data analysis and reporting outcomes</li></ol></li><li><strong>Other duties and projects as assigned by supervisor to support department and organizational needs</strong></li></ol><div><br><strong>Qualifications:&nbsp;</strong></div><ul><li>Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith</li><li>Desire to serve in a growing and dynamic Christian service ministry</li><li>2+ years of experience with email marketing and data analysis; knowledge of Marketing Cloud and Classy preferred</li><li>Excellent interpersonal skills; professional ability to communicate clearly in written and verbal forms across all levels of management</li><li>Ability to travel to Joni and Friends headquarters quarterly</li><li>Good interpersonal communication skills both verbal and written and the ability to effectively organize and prioritize a wide range of daily tasks with varied deadlines are necessary</li><li>Must be detail oriented, committed to accuracy, and team player who is flexible and able to work independently</li><li>Must have a strong sense of confidentiality</li><li>Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook and the Internet</li><li>Understanding of Christian ministry and specifically Joni and Friends is desirable</li></ul><div><br>Compensation for this role is $22.50-$25.00 per hour. This is a national benchmark. Compensation will differ based on location of candidate hired.&nbsp;<br><br></div><div>Prior to applying for any position with Joni and Friends, all applicants must review our <a href="https://www.joniandfriends.org/about/what-we-believe/">Statement of Faith</a> and Mission Statement (below).<br><br></div><div><strong>MINISTRY LIFE:</strong></div><div>Joni and Friends desire is to glorify God in the way we conduct ourselves, and in the work we do. Employment at Joni and Friends is not just a job but a calling from God to serve and share the gospel with people living with disabilities. We desire to see the local church become a place of belonging for every family living with disabilities. We want every employee to excel in their walk with Christ and at their job. We purposely create a ministry-wide prayer life environment and offer leadership, and general training to help employees “Lead like Jesus*” and perform their work with excellence.<br><br></div><div><strong>CHRISTIAN DISABILITY MINISTRY ENGAGEMENT:</strong></div><div>Every employee at Joni and Friends, regardless of their specific role is expected to grow and develop as a Christian Disability Ministry Leader (CDML). This implies a continuous journey of learning and involvement, where employees engage not only in Joni and Friends’ programs but also extend their ministry efforts to their local Christ-honoring churches. This core competency includes:<br><br></div><div><strong>Active Participation</strong> – Actively participate in ministry, both within the organization and their local Christ-honoring churches (if possible and to what degree they are able), advocating for participation of people with disabilities<br><br></div><div><strong>Continuous Growth </strong>– Besides Lead Like Jesus and Beyond Suffering trainings, continue to develop in the realm of disability ministry<br><br></div><div><strong>Culture of Belonging Approach</strong> – Encourage a culture of belonging ensuring that the needs of the disability community are addressed with grace and understanding<br><br></div><div><strong>Integration of Faith and Work</strong> – Ensure that Christian values are a driving force in all aspects of work<br><br></div><div><strong>Below outlines the Biblical Commission, Vision, Mission, and Values of Joni and Friends which employees are required to believe and uphold.<br></strong><br></div><div><strong>BIBLICAL COMMISSION:</strong></div><div>“Go out quickly in the streets and alleys of the town and bring in the poor, the crippled, the blind and the lame…go out to the roads and country lanes and compel them to come in, so that my house will be full.” Luke 14:21-23 (NIV)<br><br></div><div><strong>VISION:</strong></div><div>“A world where every person with a disability finds hope, dignity, and their place in the body of Christ.”<br><br></div><div><strong>MISSION:</strong></div><div>“To glorify God as we communicate the Gospel and mobilize the global church to evangelize, disciple and serve people living with disability.”<br><br></div><div><strong>VALUES</strong>:</div><ol><li>Honor God in everything we do</li><li>Build relationships based on trust and respect</li><li>Maintain integrity and excellence in programs and services</li><li>Practice responsible stewardship</li></ol><div><br><strong>* Lead Like Jesus is a course of study provided to all employees and is based on the book written by Ken Blanchard and Phil Hodges of the same name. The Lead Like Jesus course is the model which governs our ministry culture and contributes significantly to Joni and Friends maintaining its certification as a “Best Christian Workplace” according to surveys by the Best Christian Workplace Institute (BCWI).</strong></div>

Email Marketing Coordinator

<div><strong>Duties</strong></div><ol><li><strong>Graphic Design</strong><ol><li>Assist in graphic design projects for Joni and Friends materials including print material, email, social media graphics, and other assigned projects</li><li>Work within the Joni and Friends branding guidelines to ensure brand consistency</li><li>Work with Creative Team members and copy editors to create material layouts and final designs</li><li>Conceptualize visuals based on requests, present ideas, and prepare rough drafts and mockups</li><li>Review the Joni and Friends photo library and stock images to acquire relevant and engaging photos for all mediums and perform light edits as needed</li><li>Basic photo editing, as needed</li><li>Test graphics across various media, such as the website and social media</li><li>Revise designs after feedback and ensure quality of the final product</li><li>Handle standardized requests such as social media thumbnails and business cards<br><br></li></ol></li><li><strong>Creative Concepts</strong><ol><li>Assist the Marketing team in the development of design and creative marketing concepts including campaign brainstorms and branded projects</li><li>Help develop and refine an overall aesthetic and unified look across Joni and Friends graphic media</li><li>As needed, assist Lead Photographer on styling photo shoots<br><br></li></ol></li><li><strong>Graphic Request Administration</strong><ol><li>Process incoming graphics requests or forward them to the correct team member; utilize our project management system Asana</li><li>Review design requests and determine requirements</li><li>As assigned, oversee project lifecycle including coordination with external vendors (such as printers), project specifications, cost quotes, proofs, and final delivery</li><li>Help maintain and organize the archive of graphic assets in our digital asset management system, Orange Logic (training in Orange Logic will be provided.)<br><br></li></ol></li><li><strong>Industry Trends</strong><ol><li>Stay up to date with current industry-leading software, technologies, design tools and applications</li><li>Stay informed on graphic design trends, related to print, web, and social media</li></ol></li><li><strong>Other duties and projects as assigned by the Supervisor to support department and organizational needs</strong></li></ol><div><strong><br>Qualifications</strong></div><ul><li>Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith</li><li>Desire to serve in a growing and dynamic Christian service ministry</li><li>Minimum of three years of graphic design experience</li><li>Be able to provide a strong design portfolio or work samples</li><li>A keen eye for aesthetics and details</li><li>Excellent communication skills</li><li>Ability to work methodically, meet deadlines, and handle multiple projects</li><li>Must have knowledge of design principles and current digital technologies, along with an understanding of different digital channels, functionality, digital marketing best practices, and user experience requirements</li><li>Must possess excellent computer skills and strong capabilities in Microsoft Office 365 applications and Adobe Creative Suite (Photoshop, InDesign, Bridge, and Illustrator) with the aptitude to learn additional software programs</li><li>Must enjoy working with others in a team environment and be flexible to meet the requirements of the department</li><li>Proficiency in content management systems (preferred)</li><li>Degree in Design, Fine Arts, or related field is a plus</li><li>Understanding of Christian ministry and specifically Joni and Friends is desirable</li></ul><div><br>Compensation is dependent upon the geographic area as this can be a remote position, but will fall into the $52,000 - $60,000 range.&nbsp;<br><br></div><div>Prior to applying for any position with Joni and Friends, all applicants must review our <a href="https://www.joniandfriends.org/about/what-we-believe/">Statement of Faith</a> and Mission Statement (below) and be in agreement with both.<br><br></div><div><strong>Ministry Life:</strong></div><div>Joni and Friends desire is to glorify God in the way we conduct ourselves, and in the work we do. Employment at Joni and Friends is not just a job but a calling from God to serve and share the gospel with people living with disabilities. We desire to see the local church become a place of belonging for every family living with disabilities. We want every employee to excel in their walk with Christ and at their job. We purposely create a ministry-wide prayer life environment and offer leadership, and general training to help employees “Lead like Jesus” and perform their work with excellence.<br><br></div><div>Below outlines the biblical commission, vision, mission, values, and pillars of Joni and Friends:<br><br></div><div><strong>VISION</strong>: “A world where every person with a disability finds hope, dignity, and their place in the body of Christ.”<br><br></div><div><strong>MISSION</strong>: “To glorify God as we communicate the Gospel and mobilize the global church to evangelize, disciple and serve people living with disability.”<br><br></div><div><strong>BIBLICAL COMMISSION</strong>: “Go out quickly in the streets and alleys of the town and bring in the poor, the crippled, the blind and the lame…go out to the roads and country lanes and compel them to come in, so that my house will be full.” Luke 14:21-23 (NIV)<br><br></div><div><strong>VALUES:</strong></div><ul><li>Honor God in everything we do</li><li>Build relationships based on trust and respect</li><li>Maintain integrity and excellence in programs and services</li><li>Practice responsible stewardship</li></ul><div><br><strong>FOUR PILLARS OF MINISTRY:</strong></div><ul><li>Lead Like Jesus*</li><li>Integration</li><li>Excellence in Your Area of Expertise</li><li>Best Christian Workplace</li></ul><div><br><em>* Lead Like Jesus is a course of study provided to all employees and is based on the book written by Ken Blanchard and Phil Hodges of the same name. The Lead Like Jesus course is the model which governs our ministry culture and contributes significantly to Joni and Friends maintaining its certification as a “Best Christian Workplace” according to surveys by the Best Christian Workplace Institute (BCWI).</em></div>

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