Servant Keeper is hiring a
Remote Customer Success Manager

RemoteFull-time

Skillset

SalesSalesforceCRM

Who We Are
Servant Keeper is on a mission to multiply ministry impact.

We’re not just a software company — we’re a mission partner to the 30,000+ churches and nonprofits we serve. Every feature we build, every phone call we make, and every relationship we nurture helps ministry leaders focus less on admin and more on what matters most — serving their people.

Our software and support equip thousands of faith-based organizations with tools that are powerful, easy to use, and backed by a team that truly cares. We’re building toward an ambitious growth goal, and we’re doing it with passion and purpose.

Our Core Values aren’t just wall art — they’re how we operate:

🙌 Servant Heart – We lead by serving first
💪 Grit – We find a way, even when it’s hard
🚀 Never Satisfied – We improve relentlessly
🤝 Community – We are better together
✅ Do What You Say – Integrity is non-negotiable

What You’ll Do

As a Customer Success Manager (CSM), you will drive growth within our current customer base by joining one of our Success teams focusing on attaching giving, increasing giving volume or identifying upsell opportunities for our ministry partners. You will work closely with our partners to develop relationships, understand needs, identify opportunities for expansion, and provide solutions that enhance their overall success with our ChMS and Giving solutions. As a CSM at Servant Keeper, culture and compassion are paramount - you will work directly with church & non-profit leaders and staff to identify their needs and share how our solution and partnership will help their ministry to thrive. You’ll do this by collaborating and engaging cross-functionally:

Work closely with Sales, Support, Marketing, and Product teams to align on strategies, share insights, and ensure partner success across departments.
Participate in cross-functional initiatives to improve partner experiences and streamline upsell processes.

You will initially focus on one of the following areas:

1. Attach Giving to Existing ChMS Partners

Actively manage a reactive and proactive giving attachment pipeline to help exiting partners reach their ministries financial goals.

2. Increase Giving Volume

Engage partners to help grow their ministry by increasing overall giving volume.
Collaborate to develop strategies to future driving giving attachment and usage.

3. Upsell & Expand Current Partner Relationships

Manage a reactive and proactive upsell and add-on pipeline respond in a timely and effective manner by discovering partner needs and selecting additional products to drive value for their ministry.
Develop and maintain strong relationships with key decision-makers, leveraging those connections to secure new business and additional product adoption.

What You Bring

Proven experience in customer success, sales, or account management, ideally with a focus on upselling or expansion.
Strong understanding of giving products or services (experience in nonprofit, church, or faith-based sectors is a plus).
Excellent communication and presentation skills, with the ability to create and deliver impactful webinar content.
Highly organized with the ability to manage multiple partner relationships and projects simultaneously.
Results-oriented mindset with a track record of driving growth and achieving sales goals.
Proficient in CRM systems and sales tools (e.g., Salesforce, HubSpot) and webinar platforms (e.g., Zoom, GoToWebinar).

What You Get