<div><strong>About the Role</strong></div><div>At Pushpay, the Strategic Customer Success Manager plays a key role in building and fostering relationships with our key Enterprise customers. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts, including structuring contract terms and pricing that drive business objectives. You will interact and build relationships with our customers to ensure they are both using and seeing value from their Pushpay platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Pushpay platform. You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Pushpay. You will do all of this while creating a strong relationship with our customers based on value realization. Additionally, you will proactively build and grow relationships with senior staff and executive contacts of these strategic customers. The customer satisfaction you foster will help you retain our customers.</div><div><br><em>Named as one of BuiltIn ‘</em><strong><em>Best Places to Work</em></strong><em>’ in Seattle, Denver and Dallas for 2025; ranked number </em><strong><em>10</em></strong><em> by Seattle Business Magazine in the ‘</em><strong><em>Washington’s 100 Best Companies to Work For’</em></strong><em> list in the large companies category for 2024; named as a 2025 '</em><strong><em>Best Places to Work for Women'</em></strong><em> by Best Companies Group.</em></div><div><br><strong>Benefits and Compensation</strong></div><div>We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:</div><ul><li>100% employer-paid premiums for Medical, Dental, and Vision for employee</li><li>70%+ employer-paid premiums for Medical, Dental, and Vision for dependents</li><li>401K match</li><li>Remote: TX only</li><li>12 paid company holidays</li><li>2 paid Volunteer Time Off days</li><li>15 days PTO to start, increases with tenure <em>(PTO varies by position)</em></li><li>Paid parental and adoption leave</li><li><strong>Compensation: $100k base + $22k variable = $122k OTE</strong></li></ul><div><br><strong>The following state is approved as a remote work location for this position: Texas - All other states are not in consideration for this role at this time.</strong></div><div><br><strong>What You'll Do</strong></div><ul><li><strong>Revenue Retention:</strong> You will have targets and goals that ensure our customers stay customers.</li><li><strong>Adoption Target:</strong> We are here to help our organizations deploy and use Pushpay, but the work doesn’t stop there. We help them engage with their givers and drive adoption beyond the organization.</li><li><strong>Upsell:</strong> We are building the most powerful engagement platform in the market. You will be responsible to sell additional products and features.</li><li><strong>High Sales Activities:</strong> You will have the opportunity to work with a significant number of key customers, with at times complex needs, and with that comes a responsibility to make a large volume of calls and emails.</li><li><strong>Pushpay Product Training and Assistance:</strong> You will be an expert in Pushpay’s products so you are able to help with training, deployment, and giver adoption. This knowledge will help us ensure our successes, which drives both retention and upsell.</li><li><strong>Travel:</strong> When travel restrictions are lifted, you will lead business review presentations on-site with customers to build relationships, value propositions, and work towards a predetermined outcome of success.</li><li><strong>Relational competence:</strong> The ability to grow relationships and engagement with senior and C-level executives with our most strategic customers.</li><li>Manage the full-cycle renewal process from prospect to close: Complete Discovery Calls with Decision Makers, Negotiate and Close deals.</li><li>Other related duties as assigned.</li></ul><div><br><strong>What You'll Bring</strong></div><ul><li>Bachelor’s Degree or additional equivalent years of experience.</li><li>You have at least 5 years of inside sales, account management, renewal team management and experience with maintenance renewal process.</li><li>You’ve used and have working knowledge of Salesforce.com or a similar CRM system.</li><li><strong>Must have</strong> a strong understanding of the Not-for-Profit, Education, or Faith verticals.</li><li>Established connections within the industry.</li><li>Proficiency with popular technology platforms used in the sector.</li><li>Proven track record with quota/ target attainment.</li><li>Ability to build relationships with large account sets.</li><li>Managed large, strategic accounts in prior roles.</li><li>Ability to build relationships with key executives, senior management and decision makers both internally and with your customers.</li><li><strong>Excellent Communicator:</strong> Strong written and verbal communication skills. You can communicate complex technology and problems, in a simple way. You are comfortable speaking in small groups, or leading presentations in front of large groups.</li><li><strong>Problem Solver: </strong>You love identifying and tackling the most difficult of challenges and know how to work with a team to get to the best solution. You go the extra mile with a strong work ethic; self-directed and resourceful. Many would describe you as a “self- starter” or “driven”.</li><li><strong>Multi-Tasking: </strong>The ability to deal with a transactional work environment. You will have to be able to excel at time management and prioritization among many demands. You thrive when you are busy with lots of things to accomplish during the day. You feel a sense of satisfaction when you are able to accomplish a full day of work.</li><li><strong>Business Minded: </strong>You love learning technology, and have impeccable business acumen.</li><li><strong>Detail Oriented: </strong>You handle details accurately and in a timely manner. You can effectively manage opportunities, customer interactions, and key projects check points with attention to accuracy and detail.</li><li><strong>People Person: </strong>You have strong interpersonal skills and strive to maintain strong relationships with your customers and your colleagues. Your customer service and communication skills are top-notch, both over the phone and in email. You see no problem with building relationships with all types of people at all levels within an organization.</li><li><strong>Performer: </strong>You love to set goals and see those goals through to success. You want to achieve your metrics monthly, quarterly, and annually. You don’t settle for the status quo. You love to “over” perform and can show your successes.</li><li><strong>Naturally Curious: </strong>You love to learn about why and how things work. Your favorite question as a child was “Why?”. You like to spend time understanding your customer’s needs in detail, and how you can help. You look for ways to be better every day.</li><li><strong>Fun and Fast Paced:</strong> You like the startup world. You enjoy fast-paced roles, with lots to do. You are ok with change and ambiguity as we grow. You want to work with other fun people, who enjoy learning and helping each other. You know that great teams are made of great people.</li></ul><div><br>Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.</div><div><br>If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact <a href="mailto:peopleteam@pushpay.com">peopleteam@pushpay.com</a>.</div><div><br><strong>About </strong><a href="https://s41008.pcdn.co/wp-content/uploads/2022/05/PushpayAnnualReport2022.pdf"><strong>Pushpay</strong></a></div><div>Pushpay helps organizations and communities come to gather &amp; stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good. In the 2021 financial year we were honored to process US $6.9 billion in charitable giving. We’re growing fast, including an exciting acquisition in 2021, and we need driven talent. Join Pushpay and grow with us!</div>

Customer Success Manager, Strategic

<div><strong>The salary range for this role is $91,000 - $125,000</strong></div><div><br><strong>Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education.</strong></div><div><br><strong>Interested candidates must be living in or be willing to relocate to an eligible state for employment with CCM, including: AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, OK, SC, SD, TN, TX, VA, WI, or WV.</strong></div><div><strong>The Mission</strong></div><div><br>At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of <a href="https://www.medishare.com/">Medi-Share®</a>, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: <em>Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.</em></div><div><br><strong>The Team</strong></div><div>Everyone at Christian Care Ministry is in agreement with our <a href="https://mychristiancare.org/our-ministry/who-we-are/Statement-of-Faith/">Statement of Faith, </a>which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.</div><div><br><strong>The Job<br></strong>The Senior UX/UI Designer will craft intuitive, engaging, and accessible digital experiences across web and mobile platforms. In this role, you’ll collect and translate user needs into delightful, effective solutions—collaborating closely with Solution Architects, development teams, and stakeholders to deliver impactful features. From shaping user journeys and workflows to designing wireframes, high-fidelity mockups, and interactive prototypes, you’ll blend strategy, creativity, and execution. As a senior member of the team, you’ll also mentor junior designers, advocate for design excellence, and help advance the mission and values of Christian Care Ministry.</div><div><br><strong>Essential Job Duties &amp; Responsibilities</strong></div><ul><li>Design and deliver responsive user experiences across Mobile, Tablet, and Desktop</li><li>Translate complex user needs into clear workflows, user stories, and use cases</li><li>Develop user interfaces from low-fidelity wireframes to high-fidelity interactive prototypes</li><li>Apply interaction design principles to ensure usability, efficiency, and task completion</li><li>Champion end-to-end user experience, influencing beyond software into the broader service journey</li><li>Establish consistent page architecture, reusable components, and design standards</li><li>Present design concepts and research findings to stakeholders at all organizational levels</li><li>Conduct user research and usability testing to generate actionable insights</li><li>Provide mentorship and guidance to junior designers, fostering growth and skill development</li><li>Contribute to the expression of Christian Care Ministry’s beliefs through thoughtful, mission-aligned design</li><li>Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs</li><li>Perform all other duties as assigned</li></ul><div><br><strong>Essential Skills &amp; Abilities</strong></div><ul><li>Strong empathy for users, with the ability to uncover needs—even when unspoken</li><li>Proven track record creating simple, intuitive interfaces for diverse audiences</li><li>Excellent collaboration and interpersonal skills; able to engage confidently with customers and stakeholders</li><li>Ability to thrive in a fast-paced, multi-project environment while meeting deadlines</li><li>Strong problem-solving skills, both independently and collaboratively</li><li>Highly organized, detail-oriented, and responsive to feedback</li><li>Skilled in competitive and comparative analysis to inform innovation</li><li>Experience developing user empathy maps and translating them into design solutions</li></ul><div><br><strong>Core Competencies/Demonstrable Behaviors</strong></div><ul><li>Collaborates – builds partnerships and works collaboratively with others to meet objectives</li><li>Communicates effectively – developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</li><li>Nimble learning – actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder</li><li>Drives Results – consistently achieves results, even under tough circumstances and tight deadlines</li><li>Customer Focus<strong> </strong>– building strong customer relationships and delivering customer-centric solutions</li></ul><div><br><strong>Education and/or Experience<br>Required</strong></div><ul><li>Associate or Bachelor’s Degree in Visual/Graphic Design, UI/UX Design, Digital Media, HCI, or related field with 3+ years’ UX/UI design experience OR UX Bootcamp/Certification with 5+ years’ experience.</li><li>Online portfolio showcasing design process, problem-solving, and final outputs.</li><li>Proficiency with modern design and prototyping tools (e.g., Figma, Adobe Creative Suite).</li><li>Experience with collaboration tools such as Miro, Jira, and project presentation platforms (Keynote, PowerPoint, Canva).</li><li>Familiarity with design systems and their role in scalability.</li><li>Familiarity with Salesforce and the Lightning Design System.</li><li>Working knowledge of Microsoft Office.</li></ul><div><br><strong>Preferred</strong></div><ul><li>Experience in healthcare or mission-driven organizations.</li><li>Front-end development skills (HTML/CSS/JS).</li><li>Familiarity with Material Design or similar design libraries.</li><li>UX content and microcopy writing experience.</li></ul><div><br><strong>Supervisory Responsibilities</strong></div><ul><li>This job has no supervisory responsibilities</li></ul><div><br><strong>Incentives &amp; Benefits</strong></div><div>We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.</div><div>For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:</div><div>•&nbsp; &nbsp; 100% paid Medical for employees/99% for family<br>•&nbsp; &nbsp; Generous employer Health Savings Account (HSA) contributions<br>•&nbsp; &nbsp; Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance<br>•&nbsp; &nbsp; 6 weeks of paid parental leave (for both mom and dad)<br>•&nbsp; &nbsp; Dental - two plans to choose from<br>•&nbsp; &nbsp; Vision<br>•&nbsp; &nbsp; Short-term Disability<br>•&nbsp; &nbsp; Accident, Critical Illness, Hospital Indemnity<br>•&nbsp; &nbsp; 401(k) – up to 4% match on ROTH or Traditional contributions<br>•&nbsp; &nbsp; Generous paid-time off and 11 paid holidays<br>•&nbsp; &nbsp; Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo&nbsp;<br>•&nbsp; &nbsp; Employee Assistance Program including no cost, in-person mental health visits and employee discounts<br>•&nbsp; &nbsp; Monetary Anniversary Awards Program<br>•&nbsp; &nbsp; Monetary Birthday Awards</div>

Senior UI/UX Designer

<div>Want to make a difference? Join an organization committed to sharing the hope of true transformation with those impacted by incarceration for nearly 50 years.<br><br>Prison Fellowship® is the nation’s largest Christian nonprofit equipping the Church to serve currently and formerly incarcerated people and their families, and to advocate for justice and human dignity. Prison Fellowship and its church partners encounter Jesus with those behind bars, breaking cycles of crime and prayerfully anticipating a revival of justice, mercy, and hope in our culture.<br><br>Prison Fellowship® is an organization committed to the highest standards of conduct, ethics and Christian values. Our conduct is guided by and grounded in the Bible, as reflected in our Statement of Faith below.<br><br></div><div><strong>What we are looking for:<br></strong><br></div><div>A driven and mission-focused <strong>Junior</strong> <strong>Front-End Web Developer </strong>to support the ongoing development and maintenance of Prison Fellowship's digital properties.<br><br></div><div><strong>Expectations of this role:<br></strong><br></div><ul><li>Maintain an active relationship with Jesus Christ and support the ministry through prayer and actions</li><li>Assist in building engaging user experiences by supporting updates to the website, assisting in UI/UX implementation, and ensuring accurate, accessible, and optimized web content</li><li>Play key role in maintaining and updating internal SharePoint intranet site</li><li>Work with Sr. Developer and marketing team to troubleshoot technical issues, support CMS content updates, contribute to testing and optimization initiatives, and generate reports</li></ul><div><br><strong>Qualifications:<br></strong><br></div><ul><li>3+ years of experience in web development and/or website design</li><li>Experience working with or willingness to learn SharePoint for internal content management</li><li>Exposure to WordPress as a website CMS</li><li>Understanding of UI/UX concepts and ability to follow design systems</li><li>Familiarity with tools like Git, browser dev tools, and basic SEO best practice</li><li>Willingness to learn more about accessibility (ADA), technical performance, analytics, testing, and SEO</li><li>Bachelor's degree in relevant field or equivalent experience</li><li>Basic understanding of HTML, CSS, and JavaScript</li><li>Knowledge of Salesforce, Google Analytics, and Marketing Cloud a plus</li><li><em>This is a remote position in the US with a less than 5% travel component</em></li></ul><div><br><strong>What we offer:</strong></div><div>At Prison Fellowship, our goal is to support the total well-being of all our employees. Our benefit offerings for full-time employees include health, dental, vision, life, and disability insurance, retirement account funding, flexible spending accounts, paid maternity and parental leave benefits, and more. Our outstanding benefits package includes paid leave starting at 39 days (14 holidays, 15 vacation days, 10 sick days) after one year of employment. Part-time employees working at least 20 hours per week on a regular basis are eligible for select offerings, not inclusive of health benefits, on a pro-rated basis. In addition, we offer a team-oriented, mission-driven, supportive environment with cutting-edge technology solutions and tremendous opportunity for growth and development.<br><br>Salary at Prison Fellowship is determined by a variety of factors. The rate of pay for this full time position at Prison Fellowship is projected to be between $28-$32/hour which is annualized to $58,240-$66,560.<br><br>Visit the employment page on our website to learn more about Prison Fellowship.<br><br>Check out our YouTube channel to see how Prison Fellowship is transforming lives!<br><br></div><div><strong>OUR STATEMENT OF FAITH<br></strong><br></div><div><strong>The Foundation of What We Believe<br></strong><br></div><div>As a Christian organization, Prison Fellowship believes in the full authority of the Bible as God’s inspired word and the complete tenets of the Apostles’ Creed and the Nicene Creed.<br><br></div><div>We believe in one God, Creator and Lord of the Universe, the co-eternal Trinity; Father, Son, and Holy Spirit. We believe that Jesus Christ, God’s Son, was conceived by the Holy Spirit, born of the Virgin Mary, lived a sinless life, died a substitutionary atoning death on the cross, rose bodily from the dead and ascended to heaven where, as truly God and truly man, He is the only mediator between God and man. We believe that the Bible is God’s authoritative and inspired Word, without error in all its teachings.<br><br></div><div><strong>How We Are Compelled to Live and to Act<br></strong><br></div><div>We believe that Christians, both individually and corporately, must submit to the Bible as God’s authoritative, divine and inspired Word, in all matters of belief and conduct.<br><br></div>

Junior Front-End Web Developer

<div><strong>Team:</strong> Engineering</div><div><strong>Role:</strong> Integrations Engineer</div><div><strong>Reports to:</strong> Software Engineer Manager</div><div><strong>Experience Level: </strong>1-2 years engineering experience</div><div><strong>Type:</strong> Full-time, exempt; at-will<br><strong>Location:</strong> Permanently remote</div><div><strong>Base Comp Range:</strong> $70,000 - $80,000 annual</div><div><strong>Perks/Benefits:</strong> $7,500 - $12,000 plus 401(k) with match (see our <strong>careers page</strong> for more information)</div><div><strong>Base PTO: </strong>30 days per year (15 days, plus 9 holidays, plus 6 floating holidays)<br><br></div><div><strong>Details<br></strong><br></div><div>Join Anedot as an Integrations Engineer, taking ownership of building, maintaining, and supporting integrations with nonprofit CRMs—Salesforce, HubSpot, Virtuous, DonorPerfect, Bloomerang, Blackbaud—as well as supporting additional platforms when necessary. This is a backend-focused role requiring proficiency in integration best practices, strong API skills, as well as customer-facing support.</div><div><strong><br>Required Skills and Qualifications<br></strong><br></div><ul><li>Strong programming skills, especially experience integrating APIs, databases, and enterprise applications</li><li>Experience with proper error handling, flow control, and building to prevent user error</li><li>Familiarity with technologies and standards like REST, SOAP, JSON, and XML</li><li>Excellent written and verbal communication skills for documentation and stakeholder engagement</li><li>Bachelor's degree in Computer Science, IT, or a related field (or equivalent experience)</li><li>Experience developing, testing, and deploying integration solutions in production environments</li><li>Ability to work effectively in cross-functional teams and manage conflicting priorities in fast-paced environments</li><li>Detail-oriented, with strong troubleshooting skills and a proactive, solution-focused approach</li></ul><div><strong><br>What Success Looks Like in this Role<br></strong><br></div><ul><li>Write well-designed, testable spec-driven code, commit work to GitHub to ensure compatibility and stability</li><li>Work in friendly agile team, collaborative, engineering environment with continuous delivery</li><li>Review the work of team members providing feedback and suggestions for improvement</li><li>Work with the team to upgrade, troubleshoot, and debug, existing systems</li><li>Continuously increase knowledge and skills of codebase languages, frameworks, &amp; tools</li></ul><div><strong><br>How We Measure Success in this Role<br></strong><br></div><ul><li>Periodic informal feedback and review of work</li><li>Ship quality features</li><li>Code contribution and quality</li><li>Communication, teamwork, documentation, and completeness of work</li></ul><div><strong><br>Technical Info<br></strong><br></div><ul><li>Github</li><li>HubSpot</li><li>Google Drive (Docs, Sheets)</li><li>Third Party APIs</li></ul><div><strong><br>Requirements<br></strong><br></div><ul><li>API Integration: 1 - 3 years</li><li>REST/SOAP Web Services: 1 - 2 years</li><li>CRM Integration (Salesforce, HubSpot, etc.): 1 - 2 years</li><li>Problem-solving: Good - Excellent</li><li>Communication: Good - Excellent</li></ul><div><strong><br>Nice to Have<br></strong><br></div><ul><li>JSON/XML Data Formats: 1 - 2 years</li><li>GitHub/Version Control: 1 - 2 years</li><li>Attention to Detail: Good - Excellent</li></ul><div><br></div><div><strong>Hiring Process<br></strong><br></div><ol><li>Fill out a job Application (whether direct or via recruiter)</li><li>Screening Review</li><li>Technical Interview*</li><li>Call with Founder/CEO</li></ol><div>* Be prepared to talk code or even share your screen and navigate some git commands and thought exercises.<br><br></div><div><em>Please note that we’re unable to offer individual feedback during the screening process.<br></em><br></div><div><strong>Organization<br></strong><br></div><div>Software Engineers contribute to Anedot on the Product team. Software Engineers report to an Engineering Manager led by the Director of Engineering.<br><br></div><ul><li>Administrative (People: HR, Legal, Compliance)</li><li>Finance (Accounting)</li><li>Customer Experience (Acquisition, Accounts, Support, Success)</li><li>Product (Design, Engineering, Management, Operations)</li></ul>

Integrations Engineer

<div><strong>About the Role</strong></div><div>The Technical Support Representative position is a perfect blend of customer care and tech support. You'll be providing technical support and troubleshooting for our two main categories of users:</div><div>1) Our church/non-profit partners.</div><div>2) The end-users that are giving/donating to our partners.</div><div>&nbsp;</div><div><em>Named as one of BuiltIn ‘</em><strong><em>Best Places to Work</em></strong><em>’ in Seattle, Denver and Dallas for 2025; ranked number </em><strong><em>10</em></strong><em> by Seattle Business Magazine in the ‘</em><strong><em>Washington’s 100 Best Companies to Work For’</em></strong><em> list in the large companies category for 2024; named as a 2025 '</em><strong><em>Best Places to Work for Women'</em></strong><em> by Best Companies Group.</em></div><div>&nbsp;</div><div><strong>Benefits and Compensation</strong></div><div>We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:</div><ul><li>100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee</li><li>70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents</li><li>401K match</li><li>Hybrid work model - 3 days in the office / 2 days remote each week; COS only</li><li>Remote; EST states only</li><li>12 paid company holidays</li><li>2 paid Volunteer Time Off days</li><li>15 days PTO, to start, increases with tenure and seniority</li><li>Paid parental and adoption leave</li><li><strong>Compensation Range:</strong><ul><li><strong>EST States: $41,850 - $48,360, depending on location.</strong></li><li><strong>COS: $43,650 - $53,350</strong></li></ul></li></ul><div><br><em>Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.</em></div><div><br><strong><em>The following EST states are approved as remote work locations for this position: FL, GA, IN (EST only), MI, NC, OH, PA, SC, TN (EST only), VA - All other states are not in consideration for this role at this time.</em></strong></div><div>&nbsp;</div><div><strong>What You'll Do</strong></div><ul><li>Being a First Responder on the Support Team that provides technical support and troubleshooting for our two main categories of users: 1) Our church/non-profit partners 2) The end-users that are giving/donating to our partners.</li><li>Operating as the primary responder to support inquiries through the established support channels.&nbsp;</li></ul><div>o Ticketing System</div><div>o Live Chat</div><div>o Phone</div><div>o Email</div><ul><li>Delegating inquiries that are to be handled by other members of the Customer Success Division.</li><li>Keeping to strict customer Target Response Times and checking in with Support Leadership on a regular basis to report overall status.</li><li>Assisting with and supporting the customer through every stage of the customer journey from onboarding of the product to their potential exit from the product.</li><li>Organizing, tagging, and tracking common issues to follow trends for escalation.</li><li>Be a key player in platform improvement by keeping Support Leadership informed often.</li><li>Providing accurate, timely reports and forecasts, as needed, for management.</li><li>Contributing daily to customer knowledge-base repositories and support the use of those repositories across the Customer Success Division.</li><li>Providing timely internal support for the Customer Success Department, as it relates to troubleshooting customer issues outside of other department members’ knowledge or assisting with time sensitive customer requests.</li><li>Assisting with a customer’s account cancellation to confirm details around the cancellation.</li><li>While performing the duties of this role, regularly required to stand or sit, reach, bend, and move about the facility. Facility is a normal office environment with variation of temperature and lighting.</li></ul><div>&nbsp;</div><div><strong>What You'll Bring</strong></div><ul><li>College degree in Communications, or related field is preferred.</li><li>Minimum 1 year of experience in Customer Support or Tech Support role.</li><li>Bi-lingual (English &amp; Spanish) Preferred.</li><li>Experience with CRM software (e.g. Salesforce) is a major plus.</li><li>Expert understanding of customer service processes.</li><li>Self starter with proactive mindset and minimum need for supervision.</li><li>Persistence and determination to deliver results.</li><li>Excellent communication and management abilities.</li><li>Well-organized and strong work ethic.</li><li>Ability to manage multiple, concurrent support relationships.</li><li>Ability to anticipate change and adjust priorities accordingly.</li><li>Understanding of key drivers for local church success.</li><li>Understanding of industry culture, products and services.</li><li>Excellent eye for detail – ability to create accurate and high quality pieces of work.</li><li>Genuine interest in business, especially as it relates to the church and non-profit space.</li><li>A love for problem solving, especially in technical online software issues.</li><li>A passion to serve, help, and assist in whatever capacity possible.</li><li>Experience in direct customer or client-facing roles.</li><li>Interest in implementing feedback and dedicated to the improvement of your skills and work.</li><li>The ability to quickly adapt to new situations and think on your feet.</li><li>A desire to help people and improve the customer experience.</li><li>Must be a TEAM player – this role won’t work well if you don’t work well with others.</li><li>Available to work Sundays.</li></ul><div>&nbsp;</div><div>Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.</div><div>If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact peopleteam@pushpay.com.</div><div><strong>About Pushpay</strong></div><div>Pushpay helps organizations and communities come to gather &amp; stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!</div><div>**Applications will be taken on an ongoing basis</div><div><br></div>

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