<div><em>Candidates local to Phoenix, AZ will be prioritized at this time</em></div><div><br><strong>Position Summary</strong></div><div>We are seeking a strategic and results-driven Director of Customer Success to lead our quota carrying Mid Market and Enterprise Customer Success teams. Reporting to our Chief Customer Officer, you will be responsible for ensuring our customers achieve their desired outcomes while maximizing the value they receive from our products and services. You will also own retention and expansion for all Virtuous customers across all Virtuous products. This role requires a blend of people leadership, strategic thinking, and hands-on execution to drive customer retention, renewals, and revenue growth.&nbsp;</div><div><br><strong>Responsibilities</strong></div><ul><li><strong>Own and optimize customer journey</strong><ul><li>Establish and promote a vision for an exceptional end-to-end customer experience tailored to the unique needs of nonprofits</li><li>Create standardized Success Plans for customers across all Virtuous product lines, ensuring consistency and excellence in service delivery</li><li>Define and oversee key lifecycle processes, including the executive sponsor program to build strategic relationships, executive business Review processes to assess satisfaction and growth opportunities, and renewal and expansion playbooks to drive customer renewals and product usage</li><li>Develop standard presentation materials for lifecycle plays, ensuring all customer-facing teams have the tools they need to effectively communicate value and progress</li><li>Personally manage escalations from your direct reports, and follow a methodical escalation process to Chief Customer Officer and/or customer executive sponsors</li></ul></li><li><strong>Drive customer value</strong><ul><li>Collaborate with Director of Customer Onboarding and Services to optimize time to value</li><li>Understand change management best practices for nonprofits</li><li>Enable CSMs to deeply understand our customers’ objectives and become a trusted right-hand advisor</li><li>Define, drive, and demonstrate the value (ROI) delivered to customers</li><li>Collaborate with Marketing to generate customer facing resources that enable CSM retention and expansion opportunities</li></ul></li><li><strong>Lead cross-functionally to drive customer success</strong><ul><li>Define organization-wide responsibilities for each stage of the customer journey</li><li>Gather feedback from other departments, including Sales, Services, Support, Product, and others, to improve the customer experience</li><li>Collaborate with other Virtuous leaders to refine company-wide definition of ideal customer profile</li><li>Help foster company-wide culture of Customer Success</li></ul></li><li><strong>Maximize CS specific platforms and tools</strong><ul><li>Facilitate the adoption of essential processes in ChurnZero</li><li>Ensure ChurnZero is our company’s single source of truth for customer health</li><li>Create and/or refine dashboards to measure customer success</li><li>Work with CCO and CX Operations Manager to refine ChurnZero ChurnScores periodically over time</li><li>Generate strategies for high-touch teams to leverage ChurnZero and enhance low-touch digital customer journeys</li></ul></li><li><strong>Own key metrics for your team and for Virtuous</strong><ul><li>Gross renewal rate</li><li>Net renewal rate</li><li>Expansion revenue</li><li>Virtuous Payments Growth Rate</li><li>Customer generated stage 2 pipeline for sales</li><li>NPS</li><li>Employee NPS</li><li>Own the financial model for your team, including projections of costs and new hires, and forecasts of renewal and upsell rates</li></ul></li><li><strong>Recruit, mentor, and inspire a world-class team</strong><ul><li>Build a pipeline of great CSM candidates to meet the needs of our quickly growing team.</li><li>Establish an effective interview process</li><li>Establish performance expectations and growth paths for team members and provide regular relevant feedback</li><li>Transition out underperforming team members</li><li>Develop enablement strategies for CSMs</li><li>Cultivate a culture of customer delight by adopting a "best for Virtuous, best for the customer" approach.</li><li>Revise CSM compensation plans annually or as necessary</li><li>Determine the segmentation of the customer base and align the team structure and levels accordingly</li></ul></li></ul><div><br><strong>You Must Have</strong></div><ul><li>6+ years of experience in Customer Success or Account Management roles, with at least 3+ years in a leadership capacity</li><li>Experience overseeing managers</li><li>Proven track record of managing a Customer Success team and driving team performance metrics</li><li>Strong understanding of SaaS business models and experience in a SaaS environment&nbsp;</li><li>Nonprofit knowledge and experience preferred&nbsp;</li><li>Exceptional leadership, communication, and interpersonal skills</li><li>Analytical mindset with the ability to interpret data, draw insights, and make data-driven decisions</li><li>Experience implementing and/or managing customer success platforms or CRM systems (e.g., Hubspot, ChurnZero) is a plus</li></ul><div><br><strong>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div>&nbsp;</div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul>

Director Of Customer Success

<div>We are seeking a dynamic Marketing Coordinator to join our team. This role involves developing and executing marketing strategies that enhance our visibility and engagement with churches across the nation. The ideal candidate will be a creative thinker with a passion for digital marketing and a heart for the mission of local churches.<br><br><strong>Responsibilities:</strong><br><br>	•	Develop and implement comprehensive marketing strategies including social media campaigns, email marketing, content creation, and digital advertising.<br>	•	Manage daily administrative tasks to ensure the Marketing department runs smoothly.<br>	•	Conduct market research and analyze trends to identify new marketing opportunities.<br>	•	Generate engaging content for various platforms that resonates with our target audiences.<br>	•	Work with graphic designers and other team members to oversee the layout of content, including brochures, newsletters, and promotional material.<br>	•	Organize and oversee advertising/communication campaigns, exhibitions, and promotional events.<br>• Assist in managing the Heychurch.co website.<br>	•	Track, measure, and report on the performance of marketing campaigns, gain insight, and assess against goals.<br><br><strong>Requirements:<br></strong><br>	•	Bachelor’s degree in Marketing, Business Administration, or related field.<br>	•	Proven experience as a Marketing Coordinator or similar role.<br>	•	Excellent knowledge of marketing strategies, channels, and branding.<br>	•	Superb communication and writing skills with the ability to market our services effectively.<br>	•	Proficiency in MS Office, marketing software (e.g., CRM), and applications (Web analytics, Google Adwords, etc.).<br>	•	Experience with content management systems, social media management, and email marketing tools.<br>	•	Ability to multi-task and handle various projects at once in a fast-paced environment.<br>	•	Strong organizational and project management skills, with keen attention to detail.<br><br><strong>What We Offer:<br></strong><br>	•	A role that is integral to the mission of empowering churches.<br>	•	Flexible working hours and location.<br>	•	Competitive salary and growth opportunities.<br>	•	A supportive and creative work environment.<br><br><strong>How to Apply:<br></strong><br>Submit your resume, a cover letter, and any relevant work samples to heychurch.co/apply. Please include ‘Marketing Coordinator Application’. We look forward to learning how your skills and passions align with the goals of Hey Church!</div>

Marketing Coordinator

<div><strong>Organization Summary:</strong></div><div>Edify’s mission is to improve and expand sustainable Christ-centered education globally. Edify is a non-profit organization registered in the U.S. since 2009 and now has operations in 14 countries: Bolivia, Burkina Faso, Dominican Republic, Ecuador, El Salvador, Ethiopia, Ghana, Guatemala, Liberia, Panama, Peru, Rwanda, Sierra Leone, and Uganda. Edify is focused on 3 key resources:</div><div>&nbsp;</div><ul><li><strong>Training </strong>of school leaders and teachers to develop Christ-like character in students, and training school leaders to manage and grow their schools effectively.</li><li><strong>Loan Capital </strong>to expand and improve school facilities.</li><li><strong>Education Technology </strong>to enhance learning outcomes and employability</li></ul><div><br></div><div><em>Learn more at</em> <em>www.edify.org</em></div><div><br></div><div>Position Start Date: November 1,&nbsp; 2024</div><div>Location: Remote - US</div><div>Reports To: Chase Ketchum - Director of IT</div><div><br></div><ul><li>6+ years of experience as Salesforce Administrator/Consultant</li><li>Advanced SFDC Administrator Certification (required)</li><li>Platform App Builder (preferred)</li><li>Sales Cloud Consultant (preferred)</li></ul><div><br></div><div><strong>Work Environment:</strong></div><div><br></div><div>This position will be a full-time position based in the US, reporting to the Director of IT. &nbsp; The atmosphere of Edify is one where you can expect to perform widely varied tasks across various fields of technology. There will also be collaboration with Edify’s global team in the other countries where Edify operates.</div><div><br></div><div><strong>Job Summary:&nbsp;</strong></div><div><br></div><div>As a Senior Salesforce Administrator, you will be a key player at Edify. We seek a proactive individual to help us consistently improve and enhance our Salesforce platform. This involves gathering requirements and feedback, designing scalable best practice solutions, and managing the product roadmap. The user experience on our Salesforce platform is crucial to us, so the Senior Salesforce Administrator should enjoy all aspects of user management, including handling support tickets, providing training, and designing solutions with user satisfaction as a top priority.</div><div><br></div><div>We are looking for someone with a deep understanding of the Salesforce platform who can quickly comprehend our current setup and our organization’s objectives and identify areas for improvement. The Senior Salesforce Administrator should be comfortable with change management and governance and communicate, prioritize, and manage all aspects of a Salesforce project. The ideal candidate will be adept at engaging with stakeholders at all levels, translating technical information into layman’s terms, and clearly explaining design options and their potential impact.</div><div><br></div><div><strong>Primary Responsibilities:&nbsp;</strong></div><div><br></div><div>This role involves a diverse set of responsibilities and is customer-oriented, including the following tasks:</div><ul><li>All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules</li><li>Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports</li><li>Understanding of basic triggers/Apex code knowledge</li><li>Sandbox environment management</li><li>DevOps/release management experience</li><li>Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience</li><li>Identify unused or underutilized platform features</li><li>Create a platform roadmap and define priorities, liaising with stakeholders</li><li>Own the communication of any platform changes to end users and stakeholders</li><li>Data management to improve Salesforce data quality, implementing rules and automation as needed</li><li>Proactive system maintenance, including Security Reviews, Release Updates, Health Check, and Optimizer</li><li>User support tickets</li><li>Monitor and improve user adoption</li><li>New user and ongoing user training</li><li>Technical documentation</li><li>Management of integrated applications and third-party suppliers, including e.g., Spanning, PDF Butler, Formyoula, FormAssembly, Mogli, Twilio, S-Drive, etc</li></ul><div><br></div><div><strong>Qualifications and Background:</strong></div><div><br></div><div>Required:</div><div><br></div><ul><li>6+ years of hands on&nbsp; experience as Salesforce Administrator/Consultant</li><li>Advanced SFDC Administrator Certification (required)</li><li>Platform App Builder (preferred)</li><li>Sales Cloud Consultant (preferred)</li><li>Additional Salesforce certifications</li></ul><div><br></div><div>Desirable:</div><ul><li>Bachelor’s/Postgraduate degree or professional qualification</li><li>Salesforce Administration hands-on experience with the NPSP and Salesforce Nonprofit Cloud</li></ul><div><br></div><div><strong>Knowledge, Skills, and Abilities:</strong></div><div><br></div><div>Required:</div><ul><li>A proactive attitude to platform enhancements</li><li>Designing scalable, best-practice solutions&nbsp;</li><li>Excellent relationship-building skills</li><li>Ability to liaise with stakeholders at all levels</li><li>Translating requirements into technical solutions</li><li>Experience in change management and governance</li><li>Training end users and key stakeholders</li><li>Technical documentation</li><li>Available and responsive to questions</li><li>Experience implementing Salesforce configuration changes</li><li>DevOps/release management experience</li><li>Personal confession of faith in Jesus Christ and commitment to Edify’s mission.&nbsp;</li><li>Living example of servant leadership, humility, and willingness to learn.&nbsp;</li><li>Passionate about Edify’s mission and alleviating global poverty.&nbsp;</li><li>High degree of integrity.</li><li>Excellent time management skills &amp; ability to take self-directed initiative to achieve goals.&nbsp;</li><li>Ability, willingness, and flexibility to learn.</li></ul><div><br></div><div>Desirable:</div><ul><li>Understanding of basic triggers/Apex code knowledge</li><li>Demonstrates continued personal/professional development&nbsp;</li><li>Active in the Salesforce community</li></ul><div><br></div><div><strong>Travel Expectations:&nbsp;</strong></div><div><br></div><div>Edify's annual staff conference rotates between US and international locations, requiring travel.&nbsp;</div><div><br></div><div><strong>Education Required:</strong></div><div><br></div><ul><li>Having a bachelor's degree is highly desirable.</li><li>A bachelor's degree in computer science or related field may be preferred.</li></ul><div><br></div><div><strong>Experience Required:</strong></div><div><br></div><ul><li>Must have spent at least three years working in a technical support role.</li><li>IT certifications demonstrating expertise are highly desirable (A+, Security +, Salesforce Admin, etc.)</li><li>Salesforce, Jira, Google Workspace, and RMM experience are highly preferred.</li></ul><div><br></div><div><strong>Minimum Requirements:</strong></div><div><br></div><ul><li>Personal confession of faith in Jesus Christ and commitment to Edify’s mission.&nbsp;</li><li>Living example of servant leadership, humility, and willingness to learn.&nbsp;</li><li>Passionate about Edify’s mission and alleviating global poverty.&nbsp;</li><li>High degree of integrity.</li><li>Excellent time management skills &amp; ability to take self-directed initiative to achieve goals.&nbsp;</li><li>Ability, willingness, and flexibility to learn.</li></ul><div><br><br></div><div><strong>Additional Information:</strong></div><div>Applications will be accepted for this position through October 2024</div>

Sr. Salesforce Administrator

<div><strong>About The Signatry</strong></div><div>Established in 2000, The Signatry is a global community and ministry dedicated to creating eternal impact through generosity across generations. Since our founding, we have facilitated more than $4 billion in transformational grants for nonprofits around the world.</div><div><strong><br>Position Purpose</strong></div><div>The <strong>Data Analyst </strong>position is responsible for coordinating and building out the data analysis, and quality programs so that our teams can make data-driven decisions.&nbsp; The Data Analyst will perform these duties in conjunction with the Analytics Lead supplying business requirements and other technology team members.</div><div><strong><br>Primary Responsibilities</strong></div><ol><li>Coordinate internal efforts to set data quality standards and key performance indicators for our primary systems and business processes then build out the corresponding dashboard.&nbsp;</li><li>Implement analytic tools to determine system data quality standards and then establish policies, procedures and system enhancements to achieve those standards. &nbsp;</li><li>Understand and advise on system integrations.&nbsp; This requires understanding the data lineage and interdependencies between our foundation and internal systems. &nbsp;</li><li>This role will expand to assure data consistency across all of our systems by implementing a master data management strategy.</li><li>Collaborate across departments to support data analysis and integration. &nbsp;</li><li>As member of the Technology team, support The Signatry initiatives for data privacy and security.</li></ol><div><strong><br>Key Qualifications and Skills&nbsp;</strong></div><ul><li>Alignment with The Signatry values and statement of faith</li><li>Strong, detail-oriented multi-tasker that consistently meets deadlines&nbsp;</li><li>Process-driven, with the ability and desire to learn new systems&nbsp;</li><li>Organized, adaptable, and flexible</li><li>Proactive approach to problem solving, with an eye towards efficiency and a continuous improvement mindset</li><li>Ability to explain technical concepts to inexperienced users using graphs, infographics or other visualization techniques</li><li>Proficient in Microsoft O365, PowerBI, Google Cloud Platform (e.g., BigQuery, Storage, Functions, DataForm), GitHub and SQL</li><li>Establish Key Performance Indicators to monitor and evaluate progress.&nbsp;</li><li>CRM or Finance experience is preferable, but not required</li><li>Experience in data integration and predictive data science is desirable, but not required</li><li>A Bachelor’s Degree is desirable, but not required</li><li>A servant’s heart, with an appreciation for internal and external relationship building</li></ul><div><br><strong>Work Location &nbsp;</strong></div><div>This full-time, salary position can be based in our corporate office in Overland Park, KS in a hybrid in-office/WFH setting; or can be considered a remote position based upon the candidate.</div><div><br></div><div><strong>Pay Range</strong></div><div>$60,000 - $65,000 annually</div><div><br></div><div><strong>Benefits</strong></div><ul><li>Medical, dental, vision, basic life and disability insurance coverage is 100% covered for the employee. Voluntary enrollment for medical, dental and vision for family; Voluntary enrollment for supplemental life, accident and critical illness</li><li>401(k) with 4% employer match</li><li>Flexible “Take as You Need It” paid time off policy</li><li>Stipends/reimbursements towards fitness club memberships, cell phone service, and home internet</li></ul><div>&nbsp;&nbsp;</div><div>The Signatry is a 501(c)(3) tax exempt organization and a religious organization that has not waived any exceptions to any federal, state, or local legislation, including, but not limited to Title VII of the Civil Rights Act of 1964.</div>

Data Analyst

<div>This role is part of a small team lead by the CRM systems manager who will work to continuously maintain, support, and improve the Salesforce NPSP system at HOPE International. This role requires a degree in a technical field such as computer science, engineering, or information systems. Experience in Salesforce and related online application platforms is preferred. An ability to read XML and basic coding languages is recommended.<br><br><strong>RESPONSIBILITIES</strong></div><ul><li>Promote and contribute to the fulfillment of HOPE International’s mission and vision</li><li>CRM Team Member</li><li>Work closely with CRM systems manager and other team members in the development, maintenance, and optimization of HOPE’s CRM instance (Salesforce NPSP) and related financial, reporting, and marketing applications in compliance with security, data privacy, and organizational needs</li><li>Actively participate in planning and implementation of new functionality of the system utilizing agile methodologies</li><li>Assist team in providing excellent helpdesk support to stakeholders</li><li>Update knowledge base articles for end users and staff</li></ul><div><br><strong>QUALIFICATIONS</strong></div><ul><li>Personal confession of Christian faith and commitment to the mission and vision of HOPE International</li><li>Bachelor’s degree in information or computer science, engineering, finance, business management, or related field required</li><li>Experience in Salesforce or other CRM system administration preferred</li><li>Experience in non-profit or financial technology sectors preferred</li><li>Demonstrated excellence in team communication and organizational skills</li><li>Creativity, flexibility, and the ability to manage tasks gracefully under pressure</li><li>Strong analytical and technical problem-solving capacity</li><li>Ability to communicate technical solutions, strategies, and value with non-technical audience</li><li>Demonstrated desire to help people that have been brought low by poverty or other circumstances regain hope, dignity, and ability to support themselves and their families</li></ul>

Associate CRM Systems Administrator

<div>Want to make a difference? Join an organization that has been transforming lives for over 40 years!<br><br></div><div>As a Christian non-profit, Prison Fellowship® trains and inspires churches and communities—inside and outside of prison—to support the restoration of those affected by incarceration. We equip correctional leaders, volunteers, and incarcerated men and women to make prisons more rehabilitative places; we advocate for a more restorative criminal justice system; and we collaborate with churches and local service providers to support former prisoners, their families, and their communities.<br><br></div><div>Prison Fellowship® is an organization committed to the highest standards of conduct, ethics and Christian values. Our conduct is guided by and grounded in the Bible, as reflected in our Statement of Faith below.<br><br></div><div><strong>What we are looking for</strong>:<br>A driven and team focused <strong>Software Engineer</strong> to develop, administer, customize, and integrate Prison Fellowship’s IT environment. This involves full stack development with an emphasis on Data Engineering.<br><br><strong>Expectations of this role:&nbsp;</strong></div><ul><li>Maintain an active relationship with Jesus Christ and support the ministry through prayer and actions</li><li>Develop web applications, data warehouse components, API's, system integration using various methods, and database modeling</li><li>Work with teams to gather requirements, translate into software designs, and offer business process optimizations by creating solutions using various tools</li><li>Take responsibility for service requests, production incidents, and daily system activity</li></ul><div><br><strong>Qualifications:</strong></div><ul><li>10+ years of software engineering experience</li><li>Bachelor’s degree in Computer Science/Engineering or equivalent experience</li><li>​Strong interpersonal and communication skills to collaborate effectively with users, developers, and other stakeholders</li><li>Calm under pressure, proactive and creative contributor&nbsp;</li><li>Strong data engineering skills including data modeling and integration</li><li>Strong development skills in PHP, Laravel, Python, ETL/data manipulation</li><li>Experience creating software solutions in Postgres, MSSQL, Python, PHP, HTML, Javascript, CSS in our code bases</li><li>Knowledge of cloud computing, application containerization, serverless functions, infrastructure as code</li><li>October CMS and/or CRM systems a plus</li><li>Practical application of open source solutions and code a plus</li><li>Experience building web applications, designing data models, building APIs, using CI/CD tooling, working with GitHub, Agile environments and across multiple projects</li><li><em>This is a remote/work from home position with a minimum 5% travel component</em></li></ul><div><br><strong>What we offer</strong>:&nbsp;<br>A team oriented, mission driven, supportive environment with cutting edge technology solutions and tremendous opportunity for growth and development. Our outstanding benefits package includes paid leave starting at 39 days (14 holidays, 15 vacation days, 10 sick days), retirement account funding and much more!&nbsp;<br><br></div><div>Visit the employment page on our website to learn more about Prison Fellowship.<br><br></div><div>Check out our YouTube channel to see how Prison Fellowship is transforming lives!<br><br></div><div><strong>OUR STATEMENT OF FAITH<br></strong><br></div><div><strong>The Foundation of What We Believe<br></strong><br></div><div>As a Christian organization, Prison Fellowship believes in the full authority of the Bible as God’s inspired word and the complete tenets of the Apostles’ Creed and the Nicene Creeds.<br><br></div><div>We believe in one God, Creator and Lord of the Universe, the co-eternal Trinity; Father, Son, and Holy Spirit. We believe that Jesus Christ, God’s Son, was conceived by the Holy Spirit, born of the Virgin Mary, lived a sinless life, died a substitutionary atoning death on the cross, rose bodily from the dead and ascended to heaven where, as truly God and truly man, He is the only mediator between God and man. We believe that the Bible is God’s authoritative and inspired Word, without error in all its teachings.<br><br></div><div><strong>How We Are Compelled to Live and to Act<br></strong><br></div><div>We believe that Christians, both individually and corporately, must submit to the Bible, as God’s authoritative, divine and inspired Word, in all matters of belief and conduct.<br><br></div><div><strong>How Our Mission and Our Approach is Shaped<br></strong><br></div><div>Prison Fellowship exists to bring glory to God and share His truth and love with those we serve, our employees, volunteers, and communities, according to scriptural truths.<br><br></div><div>Our Mission is to help restore those affected by crime and incarceration. This Mission is founded on the biblical conviction that all people are created in God's image and that no life is beyond God's reach.<br><br></div><div>Therefore, we believe that a restorative approach to prisoners, former prisoners, and all those affected by crime and incarceration reflects the God-given dignity and potential of every person and can help individual lives and communities flourish.<br><br></div><div><strong>What the Hope of Jesus Means for Others<br></strong><br></div><div>We believe that Jesus—Himself brought to trial, executed, buried, and brought to life again—offers hope, healing, and a new purpose for each life. He can make even the most broken people and situations affected by crime and incarceration whole again.<br><br></div><div><strong>What this Means for Communities<br></strong><br></div><div>Through an amazing awakening to new hope and life purpose available through Jesus, those who once broke the law are transformed and mobilized to serve their neighbors, replacing the cycle of crime with a cycle of renewal that restores entire communities. Because the Bible calls us to remember and visit those in prison, we believe that every Christian is compelled to contribute to this restorative cycle.</div>

Full Stack Developer

<div>Do you have experience working with church software and do you enjoy showing people how it works? If so, great!&nbsp;<br><br></div><div>We’re looking for a remote, full-time Customer Success Specialist who can help develop our growing Customer Success team while helping customers along the way.&nbsp;</div><div><strong><br>About the role:</strong><br>The Customer Success Specialist will provide direct support to our customers via chat, phone and email. The Ideal candidate has or has had experience working with church specific software tools and experience working within a local church. The ability to learn and educate others on software tools is a must.</div><div><em><br>This is a remote position with mandatory work hours of 9 AM – 6PM ET, Monday through Friday.<br></em><br></div><div><strong>What you will do:</strong></div><ul><li>Provide direct support to customers (chat, phone &amp; email).</li></ul><div><strong><br>Ideal candidate qualities include:</strong></div><ul><li>Experience working with church database software</li><li>Enjoys technology</li><li>Strong reading comprehension skills</li><li>Strong communication skills (ability to convert technical language to plain English and vice versa)</li><li>Pleasant demeanor</li><li>Can work independently</li><li>Strong desire to learn and grow</li></ul><div><br>*This is a Remote position.<br>Employees must have a reliable internet connection. Tasks will be performed on a company issued computer, using your personal internet connection.</div><div><strong><br>Expectations</strong></div><div>The Customer Success Specialist is expected to perform the tasks outlined below.</div><div><strong>PROVIDE DIRECT SUPPORT TO CUSTOMERS (CHAT, PHONE &amp; EMAIL)</strong></div><div><br>Chat Support Expectations:</div><ul><li>Respond within 2 minutes of customer inquiry even if it is just acknowledging the customer and asking them to “hold momentarily.”</li><li>Point customers to appropriate Help Articles.</li><li>Provide screenshots and explanations to customers when a Help Article has not been written.</li><li>Listen attentively to customer questions/concerns and respond accordingly to what they are needing.</li><li>Answer every question asked by the customer and offer alternative solutions within the system when what they want isn’t currently possible but a good alternative exists</li><li>Document feature requests in Jira and follow up with customers as those features are implemented (if applicable)</li><li>Elevate customer inquiries to Tier 2 support when necessary.</li><li>Collect necessary information for Tier 2 agents to answer inquiries. Tier 2 support is anything requiring assistance from a developer (bugs, etc.)</li><li>Write “Macros” as needed.&nbsp; Macros are stock responses to commonly asked questions.</li></ul><div><br>Phone Support Expectations:</div><ul><li>Answer all incoming calls during support hours.</li><li>Provide necessary support and write notes in CRM as needed. &nbsp;</li><li>Respond to support related voice messages within the same day or next day if message is left after support hours.&nbsp;</li></ul><div><br>Email Support Expectations:</div><ul><li>Respond within 2 hours to customers sending support inquiries via email outside of Intercom.</li></ul><div><strong><br>Pay Rate</strong><br>$40,000 – $45,000 annually<br><br></div><div>The Customer Support Specialist will have paid on-boarding, as well as having ongoing support from our team.<br><br></div><div>Paid Company Holidays. 2 weeks of PTO after accrual. No Health benefits are offered at this time.</div>

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