<div>HOPE International is a Christ-centered global nonprofit that equips men and women with tools to break the cycle of poverty for their families and communities.<br><br>For all positions, HOPE is seeking:</div><div>The <strong>HEART</strong> of a missionary — a passion for growing in your relationship with Christ and helping others know and follow Him</div><div><br>The <strong>MIND</strong> of a businessperson – skills in management, finance, accounting, systems, communication, etc.<br><br></div><div>The <strong>SOUL</strong> of a development worker – the mentality of equipping people to help themselves</div>

<div>&nbsp;</div><div>JOB DESCRIPTION&nbsp; &nbsp; &nbsp; &nbsp;</div><div>The CRM systems manager is responsible for the development and management of the customer relationship management (CRM) system and related support activities at HOPE International.<em> </em><br><br></div><div><strong>LOCATION:</strong> Lancaster, PA preferred; remote US considered&nbsp;<br><br></div><div><strong>DEPARTMENT: </strong>&nbsp;Information Technology&nbsp;<br><br></div><div><strong>REPORTS TO: </strong>Director of IT&nbsp;<br><br></div><div><strong>MANAGES: </strong>CRM System Administrators&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<br><br></div><div><strong>BAND: </strong>Senior Professional&nbsp;<br><br></div><div><strong>STATUS:</strong> Exempt, domestic, full-time employee&nbsp;</div><div><br>FULL SUMMARY<br><br></div><div>The CRM systems manager is the leader of development, support, and ongoing innovation for HOPE International’s customer relationship management system (Salesforce NPSP) and related applications. The CRM systems manager directly supervises the CRM team staff, while providing project management leadership on a portfolio of projects. In this role, s/he is responsible for the coordination of cross-functional working groups and a coordination between the development, marketing, finance, and technology departments to enhance the donor experience, internal operations, and strategy for HOPE International.&nbsp;<br><br></div><div><br></div><div><strong>RESPONSIBILITIES</strong></div><div><br></div><div>Promote and contribute to the fulfillment of HOPE International’s mission and vision.&nbsp;</div><div><strong><br>Strategy Development &amp; Implementation </strong><br><br></div><ul><li>Serve as a technical expert and advisor in cross-departmental strategic planning teams to inform platform development and innovation&nbsp;</li><li>Align CRM work plans and system development cycles to accomplish strategic plan goals, with regular reporting on goal progress and achievement&nbsp;</li><li>Advise and educate HOPE International leadership on the impact of new technical applications and their applicability to HOPE’s requirements&nbsp;</li></ul><div><br></div><div><strong>CRM Team Management</strong>&nbsp;<br><br></div><ul><li>Directly supervise the staff and activities of the CRM team, investing in their personal and professional development&nbsp;</li><li>Direct the CRM team’s helpdesk support delivery functions to ensure timely, accurate, and professional service delivery&nbsp;</li><li>Manage the CRM bi-annual budgeting process and advise departmental leaders on CRM-related budgetary matters&nbsp;</li><li>Promote and oversee strategic relationships between internal resources and external entities, including vendors, consultants, and partner organizations&nbsp;</li></ul><div><strong><br>CRM System Development &amp; Management</strong>&nbsp;<br><br></div><ul><li>Lead ongoing development, maintenance, and optimization of HOPE’s CRM instance (Salesforce NPSP) and related financial, reporting, and marketing applications in compliance with security, data privacy, and organizational needs&nbsp;</li><li>Manage the agile prioritization and workflow of constituent development proposals by assigning staff to the right tasks and collaborating with department leaders to align on requests and roadmaps&nbsp;</li><li>Provide project management leadership on critical improvement or implementation projects, while working with other project leads to guide a portfolio of related projects&nbsp;</li><li>Facilitate a cross-functional teams in the assessment of relationship management and constituent needs and implementation of solutions, including leading technical advising, pipeline/channel management, and business analysis&nbsp;</li><li>Collaborate with cyber security officers and internal audit resources to ensure the integrity of the CRM system, data, and operations as well as monitoring the technology area for areas which may impact CRM, such as cryptocurrencies&nbsp;</li><li>Lead and advise the acquisition, development and implementation of any new CRM software and related applications across the organization&nbsp;</li></ul><div><br><br><strong>QUALIFICATIONS</strong><br><br></div><ul><li>Personal confession of Christian faith and commitment to the mission and vision of&nbsp;</li><li>&nbsp;HOPE International&nbsp;</li><li>Minimum 3-5 years of experience in CRM system administration required&nbsp;</li><li>Minimum of 2 years team leadership and project management experience required&nbsp;</li><li>Experience in non-profit or financial technology services sectors strongly preferred&nbsp;</li><li>Salesforce Systems Administrator Certification required; Additional Salesforce certification and experience in other CRM platforms and applications is a plus&nbsp;</li><li>Bachelor’s degree in information or computer science, finance, business management, or related field required&nbsp;</li><li>Demonstrated excellence in cross-team communication and organizational skills; experience with agile processes required, while PMP, Six Sigma, ITIL, Google Project Management Certificate, etc. certifications are a plus&nbsp;</li><li>Creativity, flexibility, and the ability to manage people gracefully under pressure and with competing priorities&nbsp;</li><li>Strong analytical and technical problem-solving capacity&nbsp;</li><li>Ability to communicate technical solutions, strategies, and value with non-technical business leadership&nbsp;</li><li>Demonstrated desire to help people that have been brought low by poverty or other circumstances regain hope, dignity, and ability to support themselves and their families&nbsp;</li></ul><div><br></div>

CRM Systems Manager

<div><strong>Application deadline</strong>: November 08, 2024<br><br></div><div>HOPE’s web developer plays a pivotal role in promoting our mission by developing, creating, and maintaining our web presence. As a vital member of our marketing team, you will utilize your expertise in front-end and server-side languages to create and sustain engaging digital experiences that align with HOPE’s branding, marketing strategies, fundraising goals, and organizational objectives.</div><ul><li><strong>Location:</strong> Lancaster, PA preferred; remote U.S. considered (in ET/CT time zones), United States</li><li><strong>Level:</strong> Professional</li><li><strong>Salary range:</strong> $50,000 - $65,000</li><li><strong>Type:</strong> Full-time</li><li><strong>Department:</strong> Marketing</li><li><strong>Reports to:</strong> Digital Design Manager</li></ul><div><br><strong>Responsibilities</strong></div><ul><li>Promote and fulfill the mission and vision of HOPE International. Champion HOPE International’s culture of P.A.S.S.I.O.N.</li><li>Full-stack development</li><li>Develop and implement code to create a seamless and visually captivating user experience across our web properties. (e.g. PHP, MySQL database, JavaScript, HTML, CSS, troubleshooting, debugging)</li><li>Develop, and maintain the organization’s websites, ensuring an exceptional user experience with a focus on usability and captivating visual design.</li><li>Optimize website performance &amp; reliability by maintaining the back-end architecture and database(s).</li><li>Customize and integrate data connections from various back-end services and databases with our front-end web platforms. (e.g. CMS add-ons/extensions/modules, APIs, donation/payment gateways, XML)</li><li>Collaborate with cross-functional teams, including project requestors, designers, and content creators, to deliver a cohesive and impactful user experience.</li><li>In partnership with other teammates, incorporate performance analytics to ensure digital interactions are monitored.</li></ul><div><br><strong>Qualifications</strong></div><ul><li>Personal confession of Christian faith and commitment to the mission and vision of HOPE International.</li><li>Proficient knowledge of HTML, CSS, PHP/MySQL, and JavaScript, with the ability to write clean, maintainable, and cross-browser-compatible code.</li><li>Experience using popular CSS pre-processors (e.g., Sass, LESS) and frameworks (e.g., Bootstrap) to streamline and enhance front-end development.</li><li>Familiarity with version control systems (e.g. Git).</li><li>Experience with design tools (e.g. Adobe Creative Suite, Figma).</li><li>Knowledge of modern web design standards, best practices and UI/UX design principles.</li><li>Proven experience in integrating front-end code with server-side technology, enabling seamless communication between the user interface and back-end functionality.</li><li>Knowledge of CRM integrations (e.g. Salesforce, Marketing Cloud, Blackthorn).</li><li>Strong organizational skills, including attention to detail, effective time management, and the ability to prioritize tasks in a fast-paced environment with competing demands.</li><li>Excellent analytical and problem-solving abilities, with a proactive and self-starting attitude when confronted with complex challenges.</li><li>Ability to work independently and in a team environment.</li><li>Willingness to travel domestically on occasional for team gatherings.</li><li>Experience with CMS platforms (e.g., WordPress, ExpressionEngine, Drupal).</li><li>Strong development and design portfolio showcasing previous projects, with provided URLs to demonstrate technical proficiency and creative skills.</li><li>Bachelor’s degree (computer science, web development or related degree preferred).</li><li>2 or more years of hands-on experience in web development or related field (candidates with greater experience may be considered towards the high end of the salary range).</li></ul>

Web Developer

<div>This role is part of a small team lead by the CRM systems manager who will work to continuously maintain, support, and improve the Salesforce NPSP system at HOPE International. This role requires a degree in a technical field such as computer science, engineering, or information systems. Experience in Salesforce and related online application platforms is preferred. An ability to read XML and basic coding languages is recommended.<br><br><strong>RESPONSIBILITIES</strong></div><ul><li>Promote and contribute to the fulfillment of HOPE International’s mission and vision</li><li>CRM Team Member</li><li>Work closely with CRM systems manager and other team members in the development, maintenance, and optimization of HOPE’s CRM instance (Salesforce NPSP) and related financial, reporting, and marketing applications in compliance with security, data privacy, and organizational needs</li><li>Actively participate in planning and implementation of new functionality of the system utilizing agile methodologies</li><li>Assist team in providing excellent helpdesk support to stakeholders</li><li>Update knowledge base articles for end users and staff</li></ul><div><br><strong>QUALIFICATIONS</strong></div><ul><li>Personal confession of Christian faith and commitment to the mission and vision of HOPE International</li><li>Bachelor’s degree in information or computer science, engineering, finance, business management, or related field required</li><li>Experience in Salesforce or other CRM system administration preferred</li><li>Experience in non-profit or financial technology sectors preferred</li><li>Demonstrated excellence in team communication and organizational skills</li><li>Creativity, flexibility, and the ability to manage tasks gracefully under pressure</li><li>Strong analytical and technical problem-solving capacity</li><li>Ability to communicate technical solutions, strategies, and value with non-technical audience</li><li>Demonstrated desire to help people that have been brought low by poverty or other circumstances regain hope, dignity, and ability to support themselves and their families</li></ul>

Associate CRM Systems Administrator

<div><strong>ROLE DESCRIPTION</strong></div><div>The Application Development Analyst will work to continuously support and innovate upon existing banking software and associated mobile applications within the HOPE International network. The initial focus of the role is support for FLOW, an in-house customer registration and loan application software, and will expand to other digital banking platforms.<br><br><strong>Salary range:</strong> US base*: $50,000-$57,000</div><div><br><strong>RESPONSIBILITIES</strong></div><ul><li>Promote and contribute to the fulfillment of HOPE International’s mission and vision</li></ul><div><br><strong>Web &amp; Mobile Application Development &amp; Support</strong></div><ul><li>Maintain and support the FLOW web and mobile applications for an international network of users, providing second-level troubleshooting support and monitoring system availability</li><li>Develop code for bug fixes, new features, and platform optimization on FLOW web and mobile applications in collaboration with the FLOW product leader and business leads</li><li>Provide training and documentation for FLOW business leads and IT/MIS personnel to support first-level support issues</li><li>Support the integration of FLOW with other banking, reporting, and third-party platforms</li><li>Collaborate with cyber security officers and internal audit resources to ensure the integrity of developed software, applications, and data</li><li>Support for other web applications and software as needed</li></ul><div><br><strong>API Development</strong></div><ul><li>Develop APIs to integrate the variety of systems in use at HOPE and HOPE field programs</li><li>Create test code and scenarios for testing your own code and others’ code</li><li>Work with testing software to replicate user activity test scenarios</li></ul><div><br><strong>Data Warehouse Support</strong></div><ul><li>Support data warehouse development as needed</li></ul><div><br><strong>QUALIFICATIONS</strong></div><ul><li>Personal confession of Christian faith and commitment to the mission and vision of HOPE International</li><li>Bachelor’s degree in information or computer science, engineering, or related field required</li><li>At least 3 years of development experience, with demonstrated proficiency in mobile and web application development and support</li><li>Must be proficient in modern web applications and mobile app development. Experience in Flutter, C#, and SQL required; Python and Java ideal</li><li>Strong communication, cross-cultural, and problem-solving skills; knowledge of French, Swahili, Kinyarwanda, Kirundi, or Spanish is a plus</li><li>Willing to travel internationally to the countries where HOPE International operates.</li></ul><div><br><strong>SPECIAL APPLICATION INSTRUCTIONS</strong></div><div>* Note on salary: HOPE International determines starting salary ranges based on internal equity and the external market. Because we take a market-based approach to pay, this salary range is specific to US-based employment. Hires made in other countries will have a salary range based on local market factors and this range will be disclosed during the interview process.</div>

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