<div><strong>About Us</strong></div><div><br>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul><div><strong><br>Position Summary<br></strong>We are looking for a Manager of Customer Success to join our growing Customer Success Team. As Manager of Customer Success, you will report to the Director of Customer Success and will be focused on leading our mid-level Customer Success Managers who are responsible for revenue retention, expansion, customer product adoption, and overall satisfaction.</div><div><br>In this role, you will be responsible for the success of your Customer Success Manager team, which includes meeting or exceeding gross and net revenue retention goals, as well as achieving expansion targets. You will coach your team on how to successfully manage a book of business proactively, how to implement B2B SaaS CS best practices and guiding principles, and how to develop CS professional skills. You will work closely with cross functional leaders from teams such as Technical Support, Onboarding, Sales, Marketing and Product for the betterment of the customer experience and ability for your team to serve their customers as effectively as possible.&nbsp;</div><div><strong><br>Responsibilities</strong></div><div><strong><br>Team Development: </strong>Provide ongoing mentorship and support to Customer Success team members, fostering professional growth, resolving challenges, and ensuring adherence to best practices and company standards. Drive the professional development of Customer Success team members through targeted training, mentorship, and performance feedback, while fostering a supportive environment that encourages continuous learning and growth. Use data and reporting to measure CSM success and areas for improvement.&nbsp;</div><div><strong><br>Team Performance and OKR Management: </strong>Oversee team performance of company objectives and departmental goals, ensuring parallel progress and providing prescriptive feedback for each Customer Success Manager in necessary areas of growth. Own and manage quarterly OKRs, providing regular updates to Virtuous leadership.</div><div><strong><br>Segmenting and Forecasting</strong>: Conduct regular assessments of Customer Success Managers’ books of business to ensure optimal balance of recurring revenue, customer journey stages, and more. Develop and update retention and expansion forecasts for each CSM and collectively as a team.&nbsp;</div><div><strong><br>Software Management</strong>: Maintain and optimize software tools for the team, including ChurnZero reportings, Sendoso, Notion, and Lattice, ensuring effective utilization and data accuracy.</div><div><strong><br>You Must Have</strong></div><ul><li>At least 3 years of experience managing a team is required</li><li>Management experience in B2B SaaS</li><li>Experience managing a quota carrying team</li><li>Experience in a professional customer facing role required</li><li>Strong Leadership: Proven experience in a customer success or related leadership role.</li><li>Customer-Centric Focus: Deep understanding of customer needs and a passion for ensuring their success.</li><li>Relationship Building: Strong propensity for relationship building, enjoying forming and maintaining meaningful relationships not only with your team members but also with customers.</li><li>Proactive Problem-Solving: Proven ability to identify and address gaps or risks in CSM books of business with the appropriate coaching</li><li>Collaborative Mindset: Ability to collaborate effectively with cross-functional teams, ensuring seamless communication and a unified customer-centric approach.</li><li>Technical Proficiency: Strong technical acumen to provide product support and guidance to&nbsp; your team through the use of tools, reporting, and data driven customer insights.</li><li>Sales Acumen: Ability to coach CSMs on sales tactics and strategies for optimal retention and expansion</li><li>Project Management: Organizational skills, with the ability to prioritize effectively along with critical thinking abilities to balance customer needs with Virtuous' objectives.</li><li>Proficiency in working with CRMs, email marketing, and other technology.</li><li>Thrive in a fast-paced and ever-changing environment where you equally work independently and collaboratively- the ability to juggle multiple processes and prioritize daily is a must.</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br>We’ve recently noticed an increase in recruitment scams where individuals are impersonating recruiters to obtain personal or financial information through fraudulent interviews and job offers.<br><br>Please note that all legitimate communication from Virtuous will only come from the @virtuous.org domain. If you receive a message from other domains, even if they look similar (e.g., virtuouscareers.org or virtuousjobs.com), they are <strong>not legitimate</strong> and we recommend disregarding it immediately.</div>

Manager of Customer Success

<div><strong>Join a company that truly impacts others!</strong></div><div><br></div><div>Hope Media Group is a multi-brand ministry. Every story we share, every event we host, and every song we play is done to engage people to love Jesus, serve others, and spread Hope.&nbsp;</div><div><br></div><div>Hope Media Group the home of KSBJ, WayFM, Vida Unida and NGEN radio.&nbsp;</div><div><br></div><div>We invite you to apply for our Sr. Manager, Digital Content position in New Caney, TX, (Greater Houston Area) and be a part of our growing ministry to Love Jesus, Serve Others, and Spread Hope. Our team describes our environment as fun, encouraging, collaborative, engaging, caring, family oriented, and friendly. We would love for you to join us and be part of what God is doing in our ministry!&nbsp;</div><div><br></div><div><strong>Job Summary</strong></div><div>The Sr. Manager of Digital Content leads and optimizes our digital content initiatives. This role will develop and implement an integrated content strategy that engages our audiences, drives growth, and amplifies our Christ-centered message across digital channels through effective channeling. The Sr. Manager of Digital Content will work closely with radio, creative, marketing, and social media teams to enhance our digital presence and deliver high-quality content that aligns with our mission.</div><div><br></div><div><strong>Essential Functions</strong></div><div><strong>Planning and Organizing:</strong></div><ul><li>Develop and lead the overall digital content strategy for HMG brands including but not limited to KSBJ, WayFM, Hope Nation, Vida Unida, NGEN Radio, and WayLoud, including content planning, creation, distribution, and performance measurement. Ensure content aligns with our Christian values and resonates with target audiences.</li><li>Use data-driven insights to understand audience behavior, preferences, and engagement patterns. Tailor content strategies to meet the needs and interests of various demographics within the Christian community.</li><li>Oversee the creation and optimization of high-quality, engaging digital content including blogs, articles, videos, podcasts, email newsletters, and more. Ensure content aligns with SEO best practices and is optimized for various digital channels.</li><li>Manage content distribution across web, email, social media, and other digital platforms to maximize reach and engagement. Tailor content formats and strategies to specific platform requirements.</li><li>Lead, mentor, and inspire a team of content creators, editors, and digital strategists. Provide guidance and professional development to help team members grow creatively and strategically.</li><li>Work closely with departments such as Marketing, Social Media, Video Production, and Community Engagement to support organization-wide initiatives, ensuring content is consistent in message and voice.</li><li>Champion content that is rooted in our Christian values, telling stories that inspire, encourage, and support the spiritual journeys of our audiences.</li><li>Proficient in content management systems, digital analytics tools (e.g., Google Analytics), SEO, and project management software. Familiarity with social media tools and video content production is a plus.</li><li>Strong leadership skills with experience managing creative and digital content teams. Ability to inspire, mentor, and lead a team toward shared goals.</li></ul><div><strong>Organizational Projects and Initiatives:</strong></div><ul><li>Excellent written and verbal communication skills, with the ability to develop content that is clear, inspiring, and aligns with Christian values.</li><li>Highly organized with strong project management skills, able to handle multiple projects and deadlines in a fast-paced environment.</li></ul><div><strong>Demonstrated Faith:</strong></div><ul><li>A committed Christian who aligns with the mission and values of our organization.</li><li>Pray for coworkers in team meetings</li><li>Lead prayer in large group settings as needed&nbsp;</li><li>Pray for donors when called upon to do so</li><li>Participate in on-air fundraising and pray for donors over the phone as needed&nbsp;</li><li>Participate in ministry wide Christian bible studies</li><li>Attend weekly Staff Gatherings for prayer and devotions</li></ul><div><strong>Reporting and Analysis:</strong></div><ul><li>Analyze available platform data to understand current/future opportunities for improvement and digital growth.&nbsp;</li></ul><div><strong>Non-Essential Functions:</strong></div><ul><li>Other duties as requested.</li></ul><div><strong>Education:</strong></div><ul><li>Bachelor’s degree in Marketing, Communications, Digital Media, or a related field. Advanced degree or relevant certifications are a plus.</li></ul><div><strong>Experience:</strong></div><ul><li>&nbsp;5+ years of experience in digital content strategy, content marketing, or a similar role. Proven expertise in content development and multi-platform strategy, ideally in a faith-based or nonprofit organization.</li></ul><div><strong>Knowledge, Skills and Abilities:</strong></div><ul><li>Heart for Christian Ministry</li><li>Strong moral character</li><li>Has a personal relationship with Jesus Christ. Spiritually grounded and working knowledge of scripture</li><li>Must be an active member of a Bible believing local church</li></ul><div><strong>Supervisory Responsibilities:</strong></div><ul><li>Immediate supervision of a small group of employees. Recommends candidates for hiring, termination; prepares and conducts performance appraisals and salary reviews and applies company policies.</li></ul><div><strong>Working Conditions and Environment:</strong></div><div><br></div><div><strong>Travel:</strong></div><ul><li>As Needed</li></ul><div><strong>Nights/Weekends/Holidays:</strong></div><ul><li>As needed</li></ul><div><br><strong>Physical Requirements</strong></div><div>Physical activity may include; Stooping. Bending body downward and forward by bending spine at the waist. Kneeling. Bending legs at knee to come to a rest on knee or knees. Crouching. Bending the body downward and forward by bending leg and spine. Crawling. Moving about on hands and knees or hands and feet. Reaching. Extending hand(s) and arm(s) in any direction and into tight overhead areas. Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Climbing. Ability to climb a ladder. Pushing. Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. Pulling. Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Fingering. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Grasping. Applying pressure to an object with the fingers and palm. Talking. Expressing or exchanging ideas by means of the spoken word. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.</div><div><br></div><div><strong>Full-Time Benefits Offerings:</strong></div><ul><li>Medical</li><li>Dental</li><li>Vision</li><li>Health Savings Account w/employer contribution</li><li>Flexible Savings Accounts</li><li>Company Paid Short Term Disability/Long Term Disability</li><li>EAP (Employee Assistance Program)</li><li>Generous Paid Time Off (PTO)</li><li>Three (3) Paid Mission Days</li><li>Twelve (12) Company-Paid Holidays</li><li>403B Retirement with Company Match</li><li>Group Life Insurance</li><li>Legal Shield/Identity Theft Protection</li><li>Access to Marketplace Ministry Chaplains&nbsp;</li></ul><div><br><strong>Third-Party Recruiter Policy</strong></div><div>We are grateful for the interest of those who wish to support our hiring efforts. However, Hope Media Group does not accept unsolicited resumes or candidate referrals from external staffing agencies or search firms. Submissions from third parties will not be considered and may be retained without obligation or payment or fees.</div><div><br></div><div><strong>Salary Description</strong></div><div>$85,000</div>

Sr Manager, Digital Content

<div><strong>Director of Podcast Operations</strong></div><div><strong>Location:</strong> Hybrid (Remote flexibility with the requirement to be <strong>on-site in the Greater Phoenix area</strong> during recording days)</div><div><strong>Compensation:</strong> Revenue-share model (unpaid until revenue begins; equity-style upside)<br><br><strong><em>Interested in this position? Email maryegazda@gmail.com with your resume and at least one of the following: Case Studies | Portfolio of Previous Work, References.</em></strong></div><div><br></div><div><strong>About the Role</strong></div><div><em>Let's Talk Life, Faith &amp; Following Jesus </em>is building a professional-level podcast rooted in a successful livestream on the Salt Dating App - Table. I am seeking a <strong>scrappy, creative Production Lead</strong> who can take ownership of the backend of podcast production and overall operations.<br><br></div><div>This person will be the <strong>backbone of our production process</strong>, bringing technical expertise and a passion for Jesus-centered content. This is a <strong>foundational leadership role</strong>, but it’s also highly <strong>execution-focused</strong> in the early stage: you’ll personally manage the day-to-day production tasks until the podcast generates enough traction and revenue to build the team behind you.<br><br></div><div>I’m looking for someone who is <strong>energized by making things happen behind the scenes</strong>—someone who loves driving results and shaping a brand but has no desire to be on camera or the public face of the project.<br><br></div><div><strong>Key Responsibilities</strong></div><ul><li>Produce and scale: Record, edit, and publish weekly podcast episodes (multi-camera, multi-channel audio).</li><li>Grow the brand: Build and scale the YouTube channel to 100K+ subscribers, optimizing for SEO and engagement.</li><li>Monetize: Build revenue streams through sponsorships, partnerships, and merchandise to $10K/month within 12 months.</li><li>Marketing &amp; growth: Develop and execute strategies to grow audience across YouTube, podcast platforms, email, and social media.</li><li>Digital presence: Direct the creation of the website and integrated brand platforms.</li><li>Systems &amp; leadership: Build scalable systems for production and operations; recruit and oversee team members once growth allows.</li><li>Strategy execution: Translate big-picture goals into actionable steps and remove roadblocks as we scale.</li></ul><div><br></div><div><strong>What You’ll Love About This Role</strong></div><ul><li>You’ll operate at a senior leadership level while also being hands-on in the day-to-day execution during the launch phase.</li><li>You will have true ownership and share in the financial upside as the show grows.</li><li>You’ll get to work on a mission-driven project that loves God’s people, offers grace, gives hope, and seeks to restore sons and daughters to the King’s Table.</li></ul><div><br></div><div><strong>Qualifications</strong></div><ul><li>Highly aligned with Gospel mission and passionate about Jesus-centered content.</li><li>Proven success in growing a YouTube channel by over 100K+ subscribers and/or a podcast with 5,000–10,000+ downloads per episode.</li><li>Experience generating $10K+/month in sponsorship revenue.</li><li>Strong technical skills in video production, multi-channel audio, editing, and distribution.</li><li>Deep understanding of SEO, analytics, and optimization for YouTube and podcast platforms.</li><li>Entrepreneurial, scrappy, and resourceful; able to produce excellent content with limited resources.</li><li>Comfortable with a revenue-share model and investing time or resources in the early stage.</li></ul><div><br><strong><em>Note:</em></strong><em> If you have an interest in the position and qualifications in some of these areas but not all, I&nbsp; encourage you to reach out. Each part of this role is important and will ultimately be required, but if you’re drawn to the opportunity&nbsp;</em><strong><em>and are willing to take the initiative to grow into the others, </em></strong><em>I want to meet you. Because this is a revenue-share opportunity, I'm looking for someone willing to bet on their work ethic and invest the time to learn and master every aspect of the role.</em></div><div><br></div><div><strong>First 90-Day Success Metrics</strong></div><div>I am looking for measurable wins in the first three months, including:</div><ul><li>Successful launch campaign: A coordinated, multi-platform campaign that builds anticipation and drives strong downloads and views from day one.</li><li>YouTube subscriber growth: Achieve 2,500–5,000 subscribers by the end of the first 90 days of the channel launch.</li><li>Brand voice: Establish a consistent and compelling brand voice for all social platforms, with a clear content calendar in place.</li><li>Foundational infrastructure: Production systems, upload schedule, and basic analytics/tracking are set up and running smoothly.<br><br></li></ul><div><strong>Long-Term Success Metrics (12–24 Months)</strong></div><ul><li><strong>100K+ YouTube subscribers</strong> (within 18–24 months).</li><li>Average <strong>25–50K views per episode</strong> on YouTube.</li><li>Average <strong>10–20K podcast downloads per episode</strong> across platforms.</li><li>Social media presence growing toward <strong>50–100K followers combined</strong> across Instagram, Facebook, TikTok, etc.</li><li><strong>$10K+/month in revenue</strong> within 12 months</li></ul><div><br><br></div><div><strong>Compensation &amp; Commitment</strong></div><ul><li>This is a revenue-share model position and will be unpaid until revenue begins. <strong>You and your department will be the first to be funded and paid</strong> as revenue starts to come in. As the host, I will only receive a paycheck once the show is profitable and all necessary production resources are secured.</li><li>You will be asked to <strong>invest your time in the short term</strong>. <strong>You may opt to use your personal production equipment.&nbsp;</strong></li><li><strong>Time commitment:</strong> Average of <strong>12–20 hours per week</strong> during the first 6 months as we launch and scale the podcast.</li><li>Hybrid role: Remote flexibility with the requirement to be on-site in the<strong> Greater Phoenix area</strong> <strong>during recording days.<br></strong><br></li></ul><div><br><strong>About the Show Host (Mary Gazda)</strong></div><div>My name is Mary Gazda, and I am a disciple-maker devoted to restoring sons and daughters to the King’s table through <strong>relational discipleship, curriculum development, and storytelling</strong>. I come with <strong>over a decade of experience in para-church and non-profit ministry.</strong> I also worked with the <strong>largest Christian media company in the world</strong>, giving me a unique perspective on how to engage audiences with Gospel-centered content.<br><br></div><div>I offer discipleship coaching in individual and group settings, creating safe spaces for reflection, growth, and deeper connection with God. I have built a strong audience hosting <strong>livestream events on the Table Platform (through Salt Dating App)</strong>, where I am a <strong>master facilitator and host</strong>—skilled at guiding meaningful and engaging conversations with guests. These livestreams have created a built-in audience and strong connections, but their reach is limited to the platform.</div><div><br>To expand the impact and reach larger groups, I am looking to launch a professional podcast. I bring the vision, guests, and relationships to make it happen, but need a <strong>strategic partner</strong> who can build the backend infrastructure and focus on growth, allowing me to concentrate on my strengths—teaching, content creation, and building relationships.</div>

Director of Podcast Operations

<div>If you like to improve processes and push organizations towards excellence while working on multiple projects that allow you to learn something new, you might be the perfect candidate for this role. As an experienced project manager who can analyze problems, make informed decisions, and build trust while collaborating, you have the knowledge and passion necessary to manage projects that meet timelines and budgets while exceeding expectations.<br><br>Your responsibilities would include managing multiple projects from Ligonier's enterprise project portfolio and assisting the ministry in achieving better process execution and more efficient use of resources.<br><br>To succeed in this role, you must have excellent attention to detail, be highly organized, maintain detailed documentation, be flexible, and communicate effectively with all stakeholders. By doing so, you will ensure that the organization benefits from your expertise and achieves its goals.<br><br><strong>As a project manager for Ligonier, you will be expected to:</strong></div><ul><li>Manage multiple cross-departmental ministry initiative projects.</li><li>Define, develop, and actively manage implementation schedules, business process refinements, and project budgets.</li><li>Coordinate resources, ensure efficient completion of project milestones, control project scope, and mitigate risks.</li><li>Identify and resolve project issues and risks, including tracking, escalation, and mitigation.</li><li>Meet with prospects and existing customers to understand and document their business processes and requirements.</li><li>Develop and manage Ligonier PMO project artifacts as part of the project lifecycle, including project charter, baseline schedule, change management board, risk register, status reports, and close-out documents.</li><li>Schedule and facilitate project team and stakeholder meetings.</li></ul><div><br><strong>Additionally, the ideal candidate will have:</strong></div><ul><li>5+ years of project management role experience.</li><li>The ability to thrive in a fast-paced, multi-faceted team environment.</li><li>Strong technological aptitude, with the ability to interact with both technical and non-technical teams.</li><li>Excellent verbal and written communication skills, excellent analytical and problem-solving skills, and the desire to deliver quality deliverables.</li><li>Experience managing projects with cross-functional/departmental components.</li><li>Ability to proactively identify what needs to be done and then take action.</li><li>Agreement with the Ligonier Ministries Core Statement of Faith.</li><li>Meet the attendance requirements of the position.</li><li>PMP Certification is preferred.</li></ul><div><br>This position is for a non-profit Christian organization located in Sanford, FL. At this time, we are only able to hire individuals who are authorized to work in the United States.<br><br>The pay range for this position is $75,000 - $100,000 annually. Pay ranges represent the lowest to highest salary we reasonably believe we would pay for this role at the time of posting. We may ultimately offer more or less than the posted range, and the ranges may be modified in the future. An employee's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, geographic location, and organizational needs.</div>

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