<div>Masterworks is a marketing and fundraising agency that helps Christian organizations of all shapes and sizes fully accomplish their missions in the world by providing a complete range of innovative marketing and fundraising solutions.</div>

<div>Infinite Media is a media company that connects good-works brands with engaged Christians.</div><div><br></div><div>The Customer Success Manager at Infinite Media plays a pivotal role in ensuring our customers achieve their desired outcomes while using our products and services. As a Customer Success Manager, you will be the main point of contact for customers, helping them navigate their journey from onboarding to realizing ongoing value. Your efforts will be instrumental in driving customer satisfaction, reducing churn, and fostering long-term loyalty.</div><div><br></div><div><strong>Key Responsibilities:</strong></div><ul><li>Manage the customer onboarding process, ensuring a smooth transition from sales to product launch</li><li>Provide training sessions and resources to educate customers on best practices and maximize their use of our products.</li><li>Develop and maintain strong relationships with customers, ensuring they receive the support and guidance needed to achieve their goals.</li><li>Build strong, trusted relationships with clients through regular communication and strategic check-ins.</li><li>Proactively monitor performance and develop strategies to address potential issues before they become problems.</li><li>Lead regular check-ins and strategic discussions to ensure customers are using Infinite Media’s products effectively.</li><li>Use data-driven insights to inform and refine customer success strategies.</li><li>Collaborate across teams to address customer feedback and improve overall customer experience.</li><li>Identify opportunities for renewal, upselling, and cross-selling based on customer needs and product fit.</li><li>Work closely with the Director of Customer Success to align on strategic goals and initiatives.</li></ul><div><br><strong>Qualifications:</strong></div><ul><li>2+ years of experience in marketing, advertising, or fundraising, ideally within an agency or client-facing environment.</li><li>Strong understanding of digital media campaigns, advertising metrics, and creative strategy.</li><li>Demonstrated success in a client-facing or customer success role.</li><li>Excellent organizational and project management skills; able to handle multiple clients and campaigns simultaneously.</li><li>Skilled in communication—both written and verbal—with a professional and positive demeanor.</li><li>Familiarity using tools like PageProof or similar review platforms is a plus.</li><li>Comfortable with data; able to interpret campaign results and translate them into client-friendly insights.</li><li>A team player with high emotional intelligence and a passion for helping others succeed.</li></ul><div><br><strong>What we offer:</strong></div><ul><li>Comprehensive health, dental, and vision coverage to support your well-being.</li><li>Paid vacation, sick leave, and holidays.</li><li>Flexibility to work from home &amp; relocate anywhere we’re authorized to employ you.&nbsp;</li><li>Opportunities to travel and engage directly with mission-driven clients.</li><li>Access to paid training, industry conferences, and continuous learning opportunities to foster your development.</li><li>Opportunities to engage in projects that make a meaningful impact, serving missions and causes that contribute to positive change.</li></ul>

Customer Success Manager

<div><strong>We’re on the hunt for a Creative Director to join the Masterworks team to move hearts &amp; minds to action.</strong></div><div><br><strong>OVERVIEW</strong></div><div>Our Creative Directors stir people to participate in Masterworks’ clients’ ministries, combining cutting-edge strategy and compelling client experiences.</div><div><br></div><div>The&nbsp; Creative Director is responsible for creating top quality ideas, experiences and products for Masterworks’ clients and ensuring their success in the marketplace.&nbsp; The&nbsp; Creative Director participates in the creative &amp; marketing performance leadership of the agency and interacts with clients and client services staff providing creative and channel strategies, planning, and acts as a&nbsp; subject matter expert.&nbsp;</div><div><br></div><div>They also direct the strategy and creation of&nbsp; media, web experiences, email marketing efforts, video assets, and other content that speaks with warmth and imagination about a product or need – moving the consumer towards the desired response.&nbsp;</div><div><br></div><div>Your duties will include overseeing and optimizing the performance of a book of assigned clients, partnering with creatives and account teams to create campaign briefs for new projects and deliver performance reports.</div><div>To succeed in this role, the ideal candidate possesses a broad range of skills and understanding of data, marketing, design, and copywriting and has the ability to use&nbsp; creative tools to produce assets with speed and efficiency. You should demonstrate the ability to coordinate with internal stakeholders at a variety of levels and across functions and oversee plans/expectations to ensure performance.</div><div><br><br><strong>RESPONSIBILITIES</strong></div><ul><li>Lead in day-to-day creative strategy for an assigned collection of clients</li><li>Produce fresh, innovative work that translates complex ideas into compelling print materials and digital experiences for target&nbsp; audiences</li><li>Determine the best way to represent an idea and produce high-level concepts for design projects to client partners&nbsp;</li><li>Direct and motivate teams of designers, copywriters etc. to help them use their talents effectively</li><li>Ability to use metrics to shape&nbsp; strategy, letting data drive ideation and decision making</li><li>Author Campaign Briefs and other project-related documents to guide project work executed by the creative studio</li><li>Prepare and present performance reports and recommendations</li><li>Ensure stakeholders are updated on the delivery/performance of&nbsp; efforts</li><li>Prioritize work and resources across engagements, based on short- and long-term needs, collaborating with designers, copywriters, and production artists</li><li>Monitor and optimize active client work</li><li>Keep apprised and knowledgeable of current trends and innovations in the field of direct marketing and fundraising – what the leaders in the industry are doing – and how to integrate such new concepts, use of graphics and text that would enhance your assigned projects</li><li>Ensure the visuals, messaging and/or interactive and motion designs are on brand and meet client's requirements maintaining a cohesive look and feel of a project</li><li>Detailed attention to aesthetic detail and assure that best practices in non-profit marketing is employed, as well as the latest trends, learnings and, innovations</li><li>Wow your clients by being the most winsome and engaging person in the room — make them love you</li></ul><div><br></div><div><strong>REQUIREMENTS</strong></div><ul><li>Fast and good</li><li>Excellent attention to detail with the ability to work well under pressure</li><li>Be able to figure out things you’ve never done before</li><li>Agency experience preferred</li><li>Performance marketing experience preferred</li><li>Strong knowledge of computer software that is related to design, video editing, and graphic design.<ul><li>Proficiency with Adobe Creative Suite (Illustrator, Photoshop, Premier, After Effects), and other Mac-based computer software&nbsp;</li><li>Competency in Webflow, BannerSnack, BeePro, Facebook Creative Hub, or a willingness to learn quickly</li></ul></li><li>Knowledge of media buying</li><li>Experience managing and organizing assets and&nbsp; workspaces</li><li>Outstanding communication and interpersonal skills</li><li>Comfortable interacting with clients and industry professionals</li><li>Excellent attention to detail with the ability to work well under pressure</li><li>Must be able to manage multiple projects simultaneously</li><li>Sponge-like absorption of media and ability to keep up with the demands of an ever-changing industry</li><li>Demonstrate an active use of social and&nbsp; media in your own life (ie: if you don’t have a Facebook account, this is not the job for you)</li><li>Experience with basic programming: HTML, .CSS, Javascript</li><li>Ability to articulate and defend your work and design decisions with words in a way that promotes meaningful discussion and a better end-product</li><li>Embrace theories and understand the value of the scientific method in our work</li><li>Humility over ego</li></ul><div><br><br></div><div><strong>Work Experience:</strong></div><div>Five plus years’ experience in marketing, advertising, and fundraising</div><div>Experience and expertise in the field of communication</div><div>Strong creative vision, with an eye on business objectives</div><div>Proven track record of developing interpersonal relationships (external and internal) with people at all levels to maximize cooperation, insuring a healthy and productive work environment and the most positive outcome for clients&nbsp;</div><div><br></div><div><strong>MASTERWORKS</strong></div><div>Masterworks moves people to participate in world-changing causes using an integrated approach to marketing, fundraising, and branding.</div><div>We are a diverse company of movers and makers who care about their clients and each other. It’s not just a workplace — it’s a community with a culture of collaboration and passion! We are data-inspired analysts, motivated strategists, engaged project managers and storytelling creatives working together to change the world.</div><div>Because these things are true, we look for these behavioral competencies in potential staff members:</div><ul><li>Passion</li><li>Initiative</li><li>Curiosity</li><li>Integrity</li><li>Drive</li><li>Commitment</li><li>Problem Solving</li><li>Communication</li><li>Humility</li><li>Initiative</li><li>Risk Taking</li><li>Self-Mastery</li><li>Collaboration</li><li>Diversity</li><li>Get r’ done-ness</li></ul>

Creative Director

<div><strong>General Description:</strong></div><div>The Project Success Specialist is responsible for facilitating and coordinating project workflows, supporting the seamless execution of creative and production tasks, and fulfilling data preparation for projects across multiple client accounts. This role ensures efficient routing of art, manages and prepares project data, oversees print production, and maintains accurate project timelines to keep projects on track and successfully delivered.</div><div><br></div><div><strong>Primary Responsibilities:</strong></div><ul><li><strong>Coordinates project timelines and priorities</strong>: Works closely with multiple account executives to manage priorities across clients, supporting project milestones and ensuring timely completion.</li><li><strong>Routes artwork</strong>: Manages the flow of creative assets, routing materials to and from creative, production, and account teams to keep projects moving efficiently.</li><li><strong>Facilitates and manages project data</strong>: Prepares and executes documentation and QC checks for all communications,&nbsp; ensuring accuracy and accessibility across teams.</li><li><strong>Oversees print production</strong>: Conducts quality checks on creative assets from origination through drop date to ensure accuracy and consistency.</li><li><strong>Supports team meetings and client communications</strong>: Prepares agendas, project updates, and status matrices, helping facilitate clear communication and alignment.</li><li><strong>Executes project workflows</strong>: Manages tasks within project software, tracks timelines, provides updates to internal documents and ensures projects meet established standards and deadlines.</li><li><strong>Assists with project problem-solving</strong>: Collaborates with team members to troubleshoot and address project issues, designing effective solutions to accelerate project success.</li></ul><div><br></div><div><strong>Position Requirements</strong></div><div><br></div><div><strong>Technical Competencies:</strong></div><ul><li>Strong organizational skills with exceptional attention to detail, plus the ability to multi-task and negotiate priorities.&nbsp;</li><li>Ability to work under pressure with limited direction, at peak performance.&nbsp;</li><li>Proficiency in project management software and systems for efficient task tracking and coordination.</li><li>Advanced skills in Microsoft Office and Google applications (Docs, Sheets, Slides).</li><li>Ability to effectively manage multiple priorities and work with account executives to coordinate work across multiple clients.</li><li>Knowledge of print production processes, including an understanding of live lasers and quality control standards.</li><li>Command of grammar and language for professional proofreading.</li><li>Familiarity with project management life cycle concepts and tools to coordinate project tasks.</li></ul><div>&nbsp;</div><div><strong>Behavioral Competencies:</strong></div><ul><li>Integrity</li><li>Initiative and Risk Taking</li><li>Initiative and Problem Solving</li><li>Self-Mastery</li><li>Collaboration &amp; Teamwork</li><li>Innovation and Change</li><li>Organizational and Planning Skills</li><li>Diversity</li><li>Effective Communication</li><li>Planning and Organization</li><li>Continuous Learning</li><li>Quality Results</li><li>Attention to Detail and Quality Assurance</li></ul><div><br></div><div><strong>Work Experience:</strong></div><ul><li><strong>Proven experience in project coordination within a marketing, advertising, or creative agency</strong>, managing the workflow of creative assets and production materials across multiple client accounts.</li><li><strong>Hands-on experience with print production processes</strong>, including live lasers, quality checks, and familiarity with routing artwork and approvals between departments.</li><li><strong>Demonstrated ability to prioritize tasks and manage time effectively</strong> when working with cross-functional teams, balancing multiple projects with a strong focus on accuracy and attention to detail.</li></ul><div><br></div><div><strong>Educational Requirements:</strong></div><ul><li>Bachelor’s degree in Marketing, Communications, Project Management, Business, or a related field.</li><li>Experience in advertising or marketing agency preferred.</li></ul>

Project Success Specialist

<div>Department</div><div><strong>Mustard Seed</strong></div><div>Employment Type</div><div><strong>FT</strong></div><div>Compensation</div><div><strong>$60,000-$80,000</strong></div><div><br><strong>Masterworks' Pregnancy Center Program</strong></div><div>The Masterworks Pregnancy Center Program helps pregnancy centers and clinics generate sustainable donor file and revenue growth. While our focus is on fundraising programs, our ultimate aim is to help pregnancy centers reach more women (and men), save more babies and provide opportunities for them to respond to the Gospel.</div><div><br></div><div>We are a dedicated team of professionals who care about our clients and each other. We are a team with unique experiences and roles striving to be a community with a culture of collaboration and innovation. Our goal is to inspire generosity among donors who share our clients’ passion to serve women (and men) facing unplanned pregnancies and provide the resources, information, and support to help them choose life.</div><div><br></div><div><strong>Representative summary</strong></div><div>The primary responsibility of the&nbsp; Business Development Representative is to identify, qualify and engage pregnancy center prospects to help them understand the value and benefits of the Pregnancy Center program and secure their commitment as a client.</div><div><br></div><div>Our pregnancy center clients’ fundraising experience ranges from very limited to more experienced. As a result, the&nbsp; Representative must be able to share and explain direct response fundraising principles to client prospects with limited experience while also being able to respond to client questions from experienced fundraisers.&nbsp;</div><div><br></div><div>Successful candidate is initiative-taking in generating and managing prospect leads, makes effective use of CRM tools to track status and project revenue, and creates a smooth transition for new clients to the Client Account team.</div><div><br></div><div><strong>Responsibilities</strong></div><ul><li>Understands the pregnancy center program and Client Account team support parameters and effectively communicates the program within those parameters</li><li>Understands the range of pregnancy center ministry services and common fundraising programs and how they relate to the pregnancy center program</li><li>Understands the pregnancy center environment including research on reasons and circumstances that women who have had abortions say they would choose life, abortion regulations, challenges to the authenticity of pregnancy centers and clinics and other relevant information</li><li>Proactively generates new leads based on established client qualification guidelines as well as managing leads generated through conferences and strategic relationships</li><li>Participates in pregnancy center national and local conferences</li><li>Provides input on lead generation programs related to what’s working and what’s not working to refine and improve the process and productivity</li><li>Effectively initiates and manages new client relationships from initial contact through the client contracting process</li><li>Consistently tracks client communications and relationship status through CRM tools</li><li>Provides forecasts on new client start dates and revenue projections&nbsp;</li><li>Understands new client onboarding processes and timelines and works closely with the Client Account team to set appropriate onboarding schedules to ensure new clients have a positive onboarding experience&nbsp;</li><li>Manages new client communications throughout the sales process including sending presentations decks, direct mail and email samples, sample contracts and statements of work and other materials</li><li>Briefs Client Account team about individual clients prior to the client onboarding call</li><li>Follow up with clients who have said no to participating in the program to understand their reasons. The follow up will identify prospects to proactively maintain relationships and program limitations to be considered as part of program development</li><li>Other responsibilities as assigned</li></ul><div><br><strong>Requirements (knowledge, skills, and abilities)</strong></div><ul><li>Initiative-taker who requires minimal supervision who also knows when to engage other team members&nbsp;</li><li>Effective at collaborating with cross functional team members&nbsp;</li><li>Identifies opportunities to improve processes and presentations</li><li>Effective at establishing rapport and trust with client prospects</li><li>Effective at engaging clients to understand their ministry, fundraising and how their ministry will benefit as a client</li><li>Effective communications skills including presentations, personal selling, and written skills</li><li>Effective at asking for and securing client commitments</li><li>Effectively uses technology including Word, Excel, Gmail, Google drive, Google Doc, Google sheets and CRM systems<br><br></li></ul><div><strong>Experience</strong></div><ul><li>2+ years of business development sales experience</li><li>3-5 years of non-profit direct response fundraising experience</li><li>Bachelor’s degree or equivalent experience, preferred</li><li>Experience with Microsoft (Word, Excel, and PowerPoint), Google Suite (Gmail, Google Docs, Google Sheets, and Google Slides), CRM systems, Zoom, Slack.&nbsp; Demonstrated proficiency a plus</li></ul>

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