<div>&nbsp;</div><div>SUMMARY&nbsp;</div><div>In support of the university’s mission and objectives, the Intermediate Technical Support Analyst provides technical support for standard desktop computers, laptops, hardware, software, and related devices, including troubleshooting, installations, and maintenance. &nbsp;</div><div><br></div><div>ESSENTIAL FUNCTIONS</div><div><br>Technical Support &amp; Troubleshooting:&nbsp;</div><ul><li>Provides daily support for PBAU standard desktop computers, laptops, and software through the IT ticketing system (FreshService) to ensure timely issue resolution.&nbsp;</li><li>Diagnoses and resolves hardware and software malfunctions efficiently, documenting all troubleshooting steps and resolutions in the ticketing system.&nbsp;</li><li>Performs hardware repairs, upgrades, and maintenance for IT equipment, including computers, printers, peripherals, and UPS devices.&nbsp;</li><li>Utilizes the ticketing system to monitor, maintain, and ensure the functionality of IT systems, tracking recurring issues for proactive resolutions.&nbsp;</li><li>Maintains accurate IT asset records, including hardware assignments and lifecycle management, using the ticketing system’s inventory module.&nbsp;</li><li>Provides assistance in network troubleshooting, server maintenance, or other IT functions outside of core responsibilities.&nbsp;</li><li>Participates in testing new software, hardware, and emerging technologies to assess potential campus-wide adoption.&nbsp;</li><li>Provides feedback on beta versions of applications or hardware updates before full deployment.</li></ul><div>Classroom Technology Support &amp; Urgency:&nbsp;</div><ul><li>Serves as a critical first responder for classroom technology issues, ensuring that instructional spaces remain operational with minimal downtime.&nbsp;</li><li>Provides immediate, in-person support for faculty experiencing classroom technology failures, prioritizing urgent issues in the ticketing system.&nbsp;</li><li>Troubleshoots and resolves problems with classroom AV systems, projectors, Crestron controllers, and other instructional technology.&nbsp;</li><li>Monitors classroom technology performance, leveraging the ticketing system to track recurring issues and prevent future disruptions.&nbsp;</li></ul><div>User Assistance &amp; Training:&nbsp;</div><ul><li>Assists university employees with computer and office equipment operation while documenting common issues and solutions in the ticketing system for future reference.&nbsp;</li><li>Installs operating systems, software, and updates, ensuring proper configuration and security compliance.&nbsp;</li><li>Provides user training and education on IT best practices, leveraging the ticketing system to track training needs and user-reported challenges.&nbsp;</li></ul><div>IT Support Assistance:&nbsp;</div><ul><li>Assists with setup and technical support for university events&nbsp;</li><li>Assists in compiling IT performance reports and tracking trends in service requests.&nbsp;</li><li>Supports documentation updates for policies, procedures, and technical guides outside of primary troubleshooting duties.&nbsp;</li><li>Fills in for IT staff during absences or high-demand periods.&nbsp;</li><li>Assists in the proper disposal and recycling of outdated IT equipment in accordance with university and environmental guidelines.&nbsp;</li><li>Helps maintain an inventory of decommissioned devices for potential repurposing.&nbsp;</li><li>Attends internal IT department meetings and professional development sessions.&nbsp;</li><li>Participates in optional training or certification opportunities to enhance technical skills</li></ul><div><br>SUPERVISORY RESPONSIBILITY&nbsp;</div><ul><li>Student Employees&nbsp;</li></ul><div><br><br></div><div>EDUCATION: &nbsp;</div><ul><li>Post high school training required; Bachelor's degree preferred, or equivalent experience.&nbsp;</li></ul><div><br>EXPERIENCE: &nbsp;</div><ul><li>3+ years of experience in computer science; Microsoft Office toolkit including Outlook, Word, Excel, PowerPoint, etc., preferred.&nbsp;</li></ul><div><br>ESSENTIAL COMPETENCIES (Knowledge, Skills, and Abilities) &nbsp;</div><ul><li>Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times. &nbsp;</li><li>Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.&nbsp;</li><li>Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey.&nbsp;</li><li>Adaptable/Flexibility – Ability to change or adjust to change.&nbsp;</li><li>Analytical Thinking &amp; Decision Making – Identifies and understands trends and/or issues, connects data points through analysis and logical conclusions/actionable strategies.&nbsp;</li><li>Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.&nbsp;</li><li>Change Management – Ability to drive and implement change both internally and externally.&nbsp;</li><li>Continuous Improvement – Implement or brainstorm ways to optimize a process.&nbsp;</li><li>Creativity – Ability to think creatively and design creative solutions to problems.&nbsp;</li><li>Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.&nbsp;</li><li>Problem-solving – Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.&nbsp;</li><li>Project and Time Management – Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.&nbsp;</li><li>Results Orientation &amp; Accountability – Takes accountability and identifies, executes and drives actions to consistently achieve desired results.&nbsp;</li><li>Self-development – Grow one’s self-awareness, abilities, skills, and/or talent.&nbsp;</li><li>Teamwork &amp; Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally. &nbsp;</li><li>Technology – Strong aptitude to learn new technologies as department processes evolve.&nbsp;</li></ul><div><br>ADDITIONAL REQUIREMENTS: &nbsp;</div><ul><li>Ability to work non-routine hours during certain times of the year.&nbsp;</li><li>Ability to sit for prolonged periods of time.&nbsp;</li><li>Ability to traverse campus and stairs.&nbsp;</li></ul><div><br></div>

Intermediate Technical Support Analyst

<div><strong>POSITION SUMMARY:</strong></div><div>Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?&nbsp; Do you believe in our calling as Christians to welcome the least of these and love our neighbor?</div><div><br></div><div>If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.</div><div><br></div><div>World Relief seeks a regional IT Support Specialist. This position provides support for maximizing World Relief Chicagoland’s Information Technology resources to optimize its daily operations. Support includes computer inventory management, IT software and hardware support to staff and interns. This position also audits system behavior and works with national IT department and third-party IT companies to uphold cybersecurity protocols. Finally, this position serves as subject matter expert and primary point-of-contact for the preparation/setup and ongoing technical support for computers and network system in the region.</div><div><br></div><h3>Role &amp; Responsibilities</h3><ul><li><em>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</em></li><li>Provide computer hardware and software technical support both in person and remotely to staff, interns and volunteers.</li><li>Maintain intern laptops and workstations</li><li>Manage, track, and protect equipment that is designated for use by staff and interns. This includes regular updating of staff and intern laptops</li><li>Maintain, install and test software applications on computer hardware throughout the region.</li><li>Manages help desk tickets to assist staff and interns with computer and network related issues</li><li>Maintain record of IT support</li><li>Manage staff and intern tech orientation</li><li>Set up employee and intern workstations</li><li>Manage regional computer inventory including retiring aged computers</li><li>Provide limited training to audio-visual/multi-media equipment users.</li><li>Work with Office Managers to purchase laptops</li><li>Liaise with third party IT support organizations</li><li>Set up and break down equipment for All-Staff internal and external meetings.</li><li>Assist with short term projects as necessary</li><li>Other duties as assigned by supervisor</li></ul><div><br></div><h3>Knowledge, Skills, &amp; Abilities</h3><ul><li>Working knowledge of relevant operating systems, software and programming such as Microsoft OS and MS 365</li><li>Knowledge of Microsoft Office Suite including Word, Excel, Outlook &amp; Teams</li><li>Excellent problem-solving, troubleshooting and critical thinking skills</li><li>Keen attention to detail</li><li>Good organization, time management and prioritization skills</li><li>Effective communication skills, including speaking, writing and active listening</li><li>Great customer service and interpersonal skills</li><li>Valid driver's license and good driving record preferred</li></ul><div><br></div><h3>Requirements</h3><ul><li>Mature and personal Christian faith</li><li>Committed to the mission, vision, and values of World Relief</li><li>Desire to serve and empower the Church to impact vulnerable communities</li><li>Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document</li><li>Bachelor’s degree in Information Technology, Computer Science or an equivalent combination of education and experience with a history of progressively increasing responsibility and accomplishments.</li><li>Minimum of two years related work experience strongly preferred</li><li>Knowledge of Microsoft Windows 365, all current internet browsers (Chrome, Internet Explorer, Safari and Firefox), including networking concepts and general technical troubleshooting skills</li></ul><div><br>$24 - $27 an hour</div><div><br><strong>World Relief offers a competitive benefits package (25 hours + per week):</strong>&nbsp;</div><div>- Medical, Dental, Vision</div><div>- Offer 16 company Paid Holidays + 4 additional Personal days per year!</div><div>- Paid Sick and Vacation Time</div><div>- Paid Parental Leave (12 weeks for qualified employees)</div><div>- FSAs: Medical &amp; Dependent Care, &amp; Commuter Funding</div><div>- Supplemental Life Insurance (employee, spouse, and children)</div><div>- Critical Illness, Hospital Indemnity, and Accident insurance policies</div><div>- Legal Shield Insurance</div><div>&nbsp;</div><div><strong>World Relief pays 100% for eligible employees:</strong></div><div>- Group Term Life (employee, spouse, and children)</div><div>- Long Term &amp; Short-term Disability</div><div>- Accidental Death and Dismemberment (AD&amp;D)</div><div>- Long Distance Travel Insurance</div><div>- Employee Assistance Program (EAP)</div><div>&nbsp;</div><div><strong>World Relief - Retirement:</strong></div><div>- 401K &amp; Roth</div><div>- WR matches up to 4%, then an additional quarter percent up to 10%</div><div>- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.&nbsp;</div><div>&nbsp;</div><div><strong>World Relief Discounts (Immediately Eligible):</strong></div><div>- Verizon</div><div>- Pet Insurance through Nationwide</div><div>- Home and Auto insurance through Liberty Mutual</div><div>- Working Advantage Discount Program</div><div>- Active &amp; Fit Gym Membership</div><div>&nbsp;</div><div><em>World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.</em></div><div><br></div><div><strong>PHYSICAL DEMANDS:&nbsp;</strong></div><div>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><ul><li>While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations</li><li>The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.</li><li>Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.</li><li>The employee frequently is required to sit, reach with hands and arms, talk and hear.</li></ul><div>&nbsp;</div><div><strong>WORK ENVIRONMENT:&nbsp;</strong></div><ul><li>General office setting. World Relief also offers hybrid and remote schedules for limited positions.</li><li>Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.</li><li>Year-end archiving activities involve repeated lifting and bending.</li><li>Physical, emotional and intellectual demands</li><li>Equipment used: Employee computer (desktop or laptop), printer, and copier.</li><li>All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.</li></ul><div><br></div><div>We are proud to be an EEO/AA employer M/F/D/V.</div><div>&nbsp;</div><div>For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.</div><div>&nbsp;</div><div><strong>Legal Background in the United States</strong></div><div>World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer. &nbsp;</div><div>&nbsp;</div><div>In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.</div><div>&nbsp;&nbsp;</div><div>Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.</div><div><br><strong>ORGANIZATION SUMMARY:</strong></div><div>World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.</div><div>&nbsp;</div><div>In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.</div>

IT Support Specialist

<div><strong>THIS IS AN ONSITE POSITION. MUST LIVE NEAR HOUSTON, TX.<br></strong><br></div><div>Do you want to join a team of mission-minded professionals who make a positive impact in the lives of their clients? Do you enthusiastically strive to go the extra mile? If so, keep reading …&nbsp;</div><div>We are currently searching for a Service Desk Technician who desires to apply their troubleshooting mindset and experience to a dynamic, high functioning team that is focused on serving others. As a Service Desk Technician, you will provide remote and on-site IT support and related services.</div><div>Enable Resource Group is a privately held company that provides technology services primarily to churches and service-related nonprofit organizations. We have grown our business over the past twenty years by providing sound technology solutions and excellent customer service; our mission is to <strong>"Change Lives by Serving Those Who Serve."</strong></div><div><strong>Key Responsibilities:</strong></div><ul><li>Answer phone calls, understand service requests, and provide IT service and support for the current client base</li><li>Troubleshoot tickets in varying tier levels, engaging in escalation when necessary</li><li>Deliver assistance to end users in realms ranging from Microsoft 365, workstations (in both Windows and Mac environments), cloud infrastructures, phone systems, various applications or systems troubleshooting, and more.</li><li>Keep accurate documentation and execute Enable procedures within service</li><li>Collaborate with other teammates</li><li>Learn new technologies quickly and accurately</li></ul><div><strong>Required Skills:&nbsp;</strong></div><ul><li>Proven ability to provide technical world-class service to clients and team members (Service attitude a must!)</li><li>Excellent verbal and written communication skills to technical and non-technical end users</li><li>Well organized and strong time management skills</li><li>Self-driven and able to work with little supervision</li><li>Ability to work and collaborate as part of a team</li><li>Proven ability to follow processes and document issues/resolutions accordingly&nbsp;</li><li>Working knowledge of electronic ticketing systems</li><li>Working knowledge of current Windows OS</li><li>Current experience supporting Microsoft 365 applications</li><li>Proven knowledge with creating and managing users, groups, and objectives within Active Directory</li><li>1-3 years in an IT support role troubleshooting tier I – tier II tickets with a mid to large sized company</li><li>Ability to undergo and pass a background check in accordance with state and federal laws.</li></ul><div><strong>&nbsp;Our wish list:&nbsp;</strong></div><ul><li>Understanding of PowerShell and/or other scripting languages</li><li>Working knowledge of MS Azure&nbsp;</li><li>Basic networking concepts such as DHCP, DNS, TSCP/IP and IP routing</li><li>MacOS experience</li><li>Working experience with ConnectWise</li><li>Professional certifications: A+, Net+, MCSE, MCSA</li></ul><div><strong>&nbsp;What we offer:&nbsp;</strong></div><ul><li>Fantastic company culture</li><li>Great work/life balance (8am-5pm, Monday – Friday); <strong>No</strong> on-call rotation</li><li>Competitive salary (This position is salaried, not hourly!)</li><li>Competitive health benefits (one of our medical plans is free for employees)</li><li>Generous PTO beginning day 1 (as well as all major holidays)</li><li>401k with a match</li><li>Opportunities for advancement and continued growth</li><li>And much more!</li></ul><div>To find out more information about Enable and our mission, visit our website at <a href="https://enableministry.com/">https://enableministry.com/</a></div><div>No calls please.</div>

Service Desk Technician

<div><strong>Get Involved!</strong></div><div>Samaritan's Purse is seeking a<strong> Jr. Network Engineer</strong> to join our IT team <strong>in Boone, N.C. </strong>&nbsp;You can be helping the ministry in all things Network Engineering related every day!&nbsp; As a <strong>Jr</strong>. <strong>Network Engineer,</strong> you will be developing methods and tools to be used to test and implement new LAN/WAN equipment, and responsible for the installation and support of network hardware and software services.&nbsp; Bring your Networking knowledge to help support a mission critical Network team.&nbsp; Come and use your gifts daily to advance the Gospel!<br><br></div><div><strong>A day in the life of a Jr. Network Engineer:<br></strong><br></div><div>At Samaritans Purse, the Gospel really is the center of all we do!&nbsp; We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.&nbsp;<br><br></div><div>In the role of <strong>Jr. Network Engineer </strong>you will have the opportunity to:</div><ul><li>Help support integrity of network services such as e-mail, Internet, VPN, and\or telephone service under general direction of senior staff.&nbsp;</li><li>Maintain support for back-end services required by ministry applications at all layers (1-7) of OSI models.&nbsp;</li><li>Provide first tier Networking support, ticket resolution, and various assignments for Network Team members.&nbsp;</li><li>Enhance communication between Global IT Service Desk and Global Infrastructure Teams.&nbsp;</li><li>Install and support network hardware and software service under direction of senior staff.&nbsp;</li><li>Configure, install, and troubleshoot desktop and server hardware and related operating system software.&nbsp;</li><li>Develop and maintain effective network and systems documentation.&nbsp;</li><li>Configure network devices for new deployments per direction of senior staff, configure replacement network devices from backup configuration files.</li><li>Available to provide on-call support as needed by management to fulfill the department Service Level Agreement and Internal Operating Procedures</li></ul><div><br></div><div><strong>Qualifications &amp; Experience:</strong></div><ul><li>Bachelor's degree and 1-2 years of related experience and/or training; or equivalent combination of education and experience.&nbsp;</li><li>General knowledge of LAN/WAN solutions.</li><li>General knowledge of network routers and switches including Cisco, Juniper or similar products.</li><li>Twelve credit hours of college-level Biblical studies preferred but not required</li></ul><div><br><strong>Job Location: </strong>&nbsp;Boone, N.C</div><div><strong>Type:&nbsp; </strong>Full-Time</div><div><strong>Language Requirement:&nbsp; </strong>Fluency in English (required)<br><br></div><div><strong>Benefits:</strong></div><ul><li>On-site Medical Clinic (staff and dependents)&nbsp;</li><li>Medical, prescription, dental &amp; vision insurance</li><li>Flexible Spending Account (FSA)</li><li>Long-term and Short-term disability insurance</li><li>Paid Family Medical Leave&nbsp;</li><li>Term Life Insurance</li><li>401(k) retirement savings plan</li><li>10 paid holidays</li><li>12 vacation/personal days</li><li>10 sick days</li></ul><div><br><strong>Samaritan's Purse Mission Statement:</strong></div><div>Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.</div>

Christian Information Technology & Technical Support Jobs

Explore top Christian Information Technology & Technical Support jobs at leading Christian tech companies, nonprofits, and churches.

Trusted by