<div>Faith Comes By Hearing (FCBH) is dedicated to making God’s Word accessible to every person through audio and visual Scripture. Our Technology Development team advances this mission by creating and refining innovative tools that reach people in their heart languages around the world.</div><div><br>The <strong>A.I. Research Assistant</strong> supports FCBH’s growing efforts in audio-based artificial intelligence research. This role focuses on refining, testing, and optimizing AI models for <strong>speech recognition</strong>, <strong>audio search</strong>, and <strong>low-resource language processing</strong>. Working closely with the A.I. Research Lead, you’ll help transform proof-of-concept models into practical tools that further FCBH’s global mission. &nbsp; This position reports to and is located in our Albuquerque office, this is not a remote position.<br><br></div><div><strong><br>Responsibilities include:</strong></div><div>- Run experiments on audio AI models under the guidance of the Research Lead.<br>- Optimize and adapt models for improved performance in low-resource languages.<br>- Prepare datasets – cleaning, labeling, and augmenting audio data.<br>- Conduct evaluations and benchmarking of model outputs.<br>- Document research processes, results, and improvements.<br>- Communicate effectively to clarify objectives and report issues or results.<br>- Support knowledge sharing within the team and with partners.<br><br></div><div><strong>Requirements</strong></div><div><br><strong>Required</strong>:<br>- Technical proficiency in Python and AI/ML frameworks.<br>- Ability to modify and optimize existing codebases.<br>- Strong analytical and problem-solving skills.<br>- Effective communication skills for clarifying research objectives and resolving issues.<br>- Team player with a servant-leader mindset.<br><br><strong>Preferred</strong>:<br>- Experience in speech/audio processing or applied machine learning.<br>- Familiarity with low-resource language data challenges.<br>- Graduate-level coursework or equivalent experience in AI, linguistics, or related fields.</div>

AI Research Assistant

<h3><strong>About Subsplash</strong></h3><div>Subsplash is an exciting award-winning team of 280+ mission-driven people who are committed to our core values of humility, innovation, and excellence. Founded in 2005, we’ve remained family owned and operated while pioneering the market with the first ever church mobile app. Since then, we’ve been working together to build The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world. We find excitement in serving our 14,000+ clients, creating impactful products, and delighting the millions of people who use our platform every day. Subsplash has won awards for best mobile experience, been voted top 100 Washington's Best Workplaces by the Puget Sound Business Journal, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, we love making a lasting impact and a difference in our world.</div><div>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to Glassdoor and see for yourself!</div><div><br></div><h3>About the Team</h3><div>The IT Team at Subsplash is the foundation that maintains all the activities and services that are required to support business functions as well as ensuring proper security across all IT systems. We are passionately focused on delivering delightful support to our internal customers. We achieve this by providing robust day-to-day technical support that empowers our fellow Subsplash employees to perform their best work most often. Beyond daily technical support, our team handles crucial functions such as access management, user provisioning and deprovisioning, new hardware and software setup, and diligently works to keep our dues and subscription spend under budget.</div><div><br></div><h3>About the Role</h3><div>The IT Support Engineer is a high-impact role designed to bridge the gap between technical execution and strategic IT operations. Reporting to the Sr. Director of Risk, Compliance &amp; IT, your goal is twofold: provide expert Tier 3 support and, more importantly, pioneer the automated solutions that eliminate recurring issues. You will be the problem-solver who looks at our 4,000+ annual tickets as data points to automate out of existence, rather than just tickets to solve. The secret to this team's success lies in being exceptionally thorough and organized, while maintaining a high level of energy and enthusiasm, and this role embodies these qualities and serves as a model for the team.</div><div><br></div><h3><strong>Compensation</strong></h3><ul><li>The total compensation for this position is between $90,000-$96,000/yr depending on experience level.</li></ul><div><br></div><h3><strong>Hours</strong></h3><ul><li>This role follows a standard schedule of 8:30 AM – 5:00 PM Pacific Time. To ensure strong collaboration and team alignment, we’re prioritizing candidates who are either located in the Pacific Time Zone or are able to work these hours consistently without scheduling conflicts.</li></ul><div><br></div><h3><strong>Essential Functions of This Role:</strong></h3><div><strong>1. Systemic Automation &amp; Scaling</strong></div><ul><li><strong>Identity Lifecycle Management:</strong> Lead the administration of <strong>Okta</strong> and <strong>Google Workspace</strong>. Architect automated provisioning/deprovisioning workflows to ensure security and a "Day 1 ready" onboarding experience.</li><li><strong>Zero-Touch Deployment:</strong> Own the <strong>Jamf Pro/Intune</strong> environment to maintain a Zero-Touch hardware lifecycle, ensuring devices ship directly to users and configure themselves without manual IT intervention.</li><li><strong>Workflow Automation (iPaaS):</strong> Identify and implement automation opportunities using tools like <strong>Zapier or Workato</strong> to bridge gaps between HRIS, Identity, and Communication platforms.</li><li><strong>Ticket Deflection:</strong> Proactively identify ticket clusters and implement technical solutions, such as AI-powered Slack bots or API-based scripts, to increase ticket deflection and empower user self-service.</li><li><strong>Endpoint Health:</strong> Manage the deployment and health of our security stack via MDM. Act as the internal point of contact for our <strong>MDR provider</strong>, assisting in the remediation of flagged endpoint vulnerabilities.</li></ul><div><br><strong>2. Advanced Support &amp; Shift Ownership</strong></div><ul><li><strong>PT Operational Coverage:</strong> Provide dedicated IT support and oversight during Pacific Time business hours, ensuring consistent service levels for our remote workforce after the ET team concludes their day.</li><li><strong>Advanced Technical Resolution:</strong> Serve as a lead technical resource for intricate software, hardware, and SaaS connectivity challenges, utilizing deep diagnostics to find permanent solutions for remote users.</li><li><strong>Virtual Asset Management:</strong> Oversee the remote hardware lifecycle and vendor relationships, ensuring hardware procurement and shipping processes are efficient and within budget.</li><li><strong>Digital "Concierge" Support:</strong> Provide high-energy, delightful technical support via Slack, web, and remote-access tools, maintaining a strong connection with a distributed team.</li></ul><div><br><strong>3. Documentation &amp; Mentorship</strong></div><ul><li><strong>Standardization:</strong> Develop the source of truth for IT processes. Create technical documentation and SOPs that ensure operational consistency across all time zones.</li><li><strong>End-User Empowerment: </strong>Design and deliver remote training programs that teach users how to leverage our tech stack effectively, reducing "how-to" inquiries and empowering self-reliance.</li></ul><div><br></div><h3><strong>Required Education and Experience:</strong></h3><ul><li><strong>Experience:</strong> 5+ years of progressive IT experience, with a focus on supporting fully remote or distributed teams.</li><li><strong>Identity Management:</strong> Deep hands-on experience with <strong>Okta</strong> (IdM/SSO) in a production environment.</li><li><strong>MDM Expertise:</strong> Proficiency in <strong>Jamf Pro</strong> or <strong>Microsoft Intune</strong> for remote endpoint management.</li><li><strong>AI &amp; Automation:</strong> Demonstrated ability to use <strong>AI tools</strong> (e.g., ChatGPT, Copilot, or specialized IT bots) to streamline workflows and a proficiency in scripting (<strong>Bash or Python</strong>) to eliminate repetitive tasks.</li><li><strong>Technical Breadth:</strong> Expert-level support for <strong>macOS</strong> and <strong>Google Workspace</strong>; comfortable supporting Windows as needed.</li></ul><div><br></div><h3><strong>Desired Qualifications:</strong></h3><ul><li><strong>Advanced Certifications:</strong> <strong>Jamf Pro (300 or higher)</strong>, <strong>Okta Certified Administrator</strong>, or specialized security certifications (e.g., <strong>SC-300</strong>, <strong>GCW</strong>).</li><li><strong>Infrastructure as Code &amp; Logic:</strong> Familiarity with automation logic or low-code platforms (e.g., <strong>Workato, Zapier, Rewatch, or Tines</strong>) to create "self-healing" IT workflows.</li><li><strong>Implementation:</strong> Hands-on experience deploying or tuning <strong>AI-powered service desk tools</strong> (e.g., Rovo, Gemini, or specialized LLM-based integrations) to drive ticket deflection.</li><li><strong>Security Frameworks:</strong> Practical knowledge of <strong>SOC2, ISO 27001, or NIST</strong> standards, specifically regarding how IT operations support remote-first compliance.</li></ul><div><br></div><h3><strong>Location</strong></h3><div>Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div><br>AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.<br><br>We are not sponsoring relocation for this role so unfortunately, if you do not <strong>currently </strong>reside in one of these states, we are unable to consider your application.</div><h3><br><strong>Benefits</strong></h3><div>Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, short and long term disability and life insurance all free of charge, Competitive Compensation, 401k Matching, Professional Development, Top of the Line Equipment, Referral Program, Parental Leave, Family-Friendly Culture, and the chance to work side-by-side with thought leaders in emerging tech</div>

IT Support Engineer

<div>As a <strong>Software Reliability &amp; Platform Engineer</strong>, you’ll bring a developer’s mindset to reliability, infrastructure, and deployment. This multi-hat role combines software development, DevOps, and SRE responsibilities — ideal for an experienced developer who loves building tools, automating systems, and improving reliability through code. You’ll help Renewed Vision design and scale the next generation of our platform and web infrastructure, empowering teams to ship fast and confidently.<br><br></div><div><strong>Key Responsibilities</strong></div><ul><li><strong>Develop tools and automation</strong> that improve reliability, performance, and developer experience — using languages like Python, PHP, or Go.</li><li><strong>Design and implement infrastructure</strong> for scalability and resilience across AWS, Fly.io, and related cloud services.</li><li><strong>Build developer-facing systems</strong>: internal APIs, build pipelines, CI/CD automation, observability tooling, and service orchestration.</li><li><strong>Instrument and monitor applications</strong> to detect customer-facing symptoms first, surfacing root causes through dashboards and metrics.</li><li><strong>Partner with developers</strong> to build services that are secure, observable, and easy to deploy.</li><li><strong>Define Service Level Objectives (SLOs)</strong> and metrics that balance uptime and velocity.</li><li><strong>Participate in on-call rotations</strong>, incident response, and postmortems — turning lessons learned into permanent fixes.</li><li><strong>Promote security best practices</strong> across builds, deployments, and code reviews.</li><li>Collaborate cross-functionally to guide engineering practices and improve the entire software delivery lifecycle.</li></ul><div><br></div><div><strong>Minimum Requirements</strong></div><ul><li>4+ years of professional experience in software development with exposure to DevOps, SRE, or systems engineering.</li><li>Strong programming skills in one or more languages (PHP, Python, Go, TypeScript, etc.).</li><li>Experience with cloud platforms such as <strong>AWS</strong>, <strong>Fly.io</strong>, or <strong>DigitalOcean</strong>.</li><li>Solid understanding of infrastructure-as-code and automation tools (<strong>Terraform</strong>, <strong>Ansible</strong>, <strong>Docker</strong>, or equivalents).</li><li>Experience with monitoring and observability tools (<strong>DataDog</strong>, <strong>Prometheus</strong>, <strong>Grafana</strong>, etc.).</li><li>Familiarity with CI/CD pipelines and deployment strategies.</li><li>Comfortable balancing fast iteration with long-term maintainability and reliability.</li><li>Excellent communication and collaboration skills.</li><li>Able to work Eastern Standard Time hours (9am–5pm).</li></ul><div><br></div><div><strong>Nice to Haves</strong></div><ul><li>Experience with <strong>Laravel</strong> or other PHP-based frameworks in production.</li><li>Familiarity with Google SRE principles and adapting them pragmatically to smaller teams.</li><li>Interest in developer experience (DX) — improving build, test, and deploy tooling for engineers.</li><li>Exposure to penetration testing coordination, security automation, and secrets management.</li><li>Knowledge of <strong>Renewed Vision products</strong> (ProPresenter, PVP, ProVideoServer, Scoreboard) and how they operate in production environments.</li></ul><div><br></div><div><strong>Why This Role Matters</strong></div><div>Renewed Vision is growing its platform and modernizing its infrastructure. This role will shape the systems that enable our developers to move quickly without sacrificing quality. You’ll combine developer empathy with a deep understanding of reliability and scalability — building the foundation that powers live productions around the world.</div><div>&nbsp;</div>

Software Reliability & Platform Engineer

<div>In search of a self-motivated <strong>Linux Administrator. </strong>The Linux Administrator is responsible for provisioning, installation, configuration, maintenance, and operations of both hardware and software of the environment.<br><br><strong>Primary Functions/Job Description</strong></div><ul><li>Management of Linux systems</li><li>Install/configure new servers based on standards and operational requirements</li><li>Installation and maintenance of OS including: patching, new installs, and upgrades</li><li>Maintain, configure, monitor, tune, and troubleshoot Linux environment</li><li>Perform daily monitoring including: hardware, applications, key processes, and scheduled jobs</li><li>Maintain daily backup operations following operational guidelines</li><li>Develop, maintain, and contribute to installation and configuration procedures documentation</li><li>Perform regular security monitoring of Linux environment</li><li>Manage user accounts and access to systems</li></ul><div><br><strong>Job Description - Requirements</strong></div><div><br><strong>Preferred Skills</strong></div><ul><li>Understanding of load balancing technology, server farms, and web services</li><li>Familiarity with DNS, TCP/IP, DHCP, HTTP, and TLS&nbsp;</li><li>Technical knowledge and experience with the following:<ul><li>Red Hat Linux, CentOS Linux, SUSE Linux, and Ubuntu Linux</li></ul></li><li>Experience with virtualization technologies</li><li>Server configuration and automation with Ansible</li><li>Strong scripting experience with one of: Shell, Python, Perl, PowerShell etc.</li><li>Knowledge of OpenShift Container Platform</li><li>Intermediate knowledge of Windows Server systems</li><li>Experience with Kafka environments&nbsp;</li></ul><div><br><strong>Requirements:</strong></div><ul><li>Minimum of 5 years Linux administration experience or cloud operations role</li><li>Minimum of 3 years scripting experience (Shell, Python, Perl, PowerShell, etc.)</li><li>Experience with Linux based OS configuration and management</li><li>Proficient in shell scripting, cron jobs, user account management, analyzing logs, configuration of common services</li><li>Problem troubleshooting and solving ability</li><li>Excellent written and oral communication skills including documentation</li><li>Ability to work in team environment and individually</li></ul><div><br><strong>Benefits include:</strong></div><ul><li>Competitive Wages</li><li>Medical, Dental and Prescription Plan</li><li>401(k) Program with Company Match</li><li>Paid Vacation</li><li>Sick / Personal Pay (SPP)</li><li>Employee Discount</li><li>Life Insurance and Long Term Disability Insurance (LTD)</li><li>Flexible Spending Plan</li><li>Holiday Pay</li><li>Integris Clinic and Pharmacy on campus</li><li>Chaplain Services on campus</li></ul>

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